Ipad guru for Site connectivity issue
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@dashrender said in Ipad guru for Site connectivity issue:
@wrcombs said in Ipad guru for Site connectivity issue:
@scottalanmiller said in Ipad guru for Site connectivity issue:
@dashrender said in Ipad guru for Site connectivity issue:
@wrcombs said in Ipad guru for Site connectivity issue:
and this comes back around again today - issues with wirelessly connected tablets having connection issues ..
that's what happens when the problem isn't actually solved.
Or addressed. At all.
He has finally had a change of heart.
oh? do tell...
We were able to show him that it was the network and he wants us to fix it.
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@wrcombs said in Ipad guru for Site connectivity issue:
@dashrender said in Ipad guru for Site connectivity issue:
@wrcombs said in Ipad guru for Site connectivity issue:
@scottalanmiller said in Ipad guru for Site connectivity issue:
@dashrender said in Ipad guru for Site connectivity issue:
@wrcombs said in Ipad guru for Site connectivity issue:
and this comes back around again today - issues with wirelessly connected tablets having connection issues ..
that's what happens when the problem isn't actually solved.
Or addressed. At all.
He has finally had a change of heart.
oh? do tell...
We were able to show him that it was the network and he wants us to fix it.
uh.. how are you supposed to do that? you don't manage it.
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@dashrender said in Ipad guru for Site connectivity issue:
@wrcombs said in Ipad guru for Site connectivity issue:
@dashrender said in Ipad guru for Site connectivity issue:
@wrcombs said in Ipad guru for Site connectivity issue:
@scottalanmiller said in Ipad guru for Site connectivity issue:
@dashrender said in Ipad guru for Site connectivity issue:
@wrcombs said in Ipad guru for Site connectivity issue:
and this comes back around again today - issues with wirelessly connected tablets having connection issues ..
that's what happens when the problem isn't actually solved.
Or addressed. At all.
He has finally had a change of heart.
oh? do tell...
We were able to show him that it was the network and he wants us to fix it.
uh.. how are you supposed to do that? you don't manage it.
He may be tasked with getting it "fixed", for good measure setup 2 DHCP servers on the same lan.
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@dustinb3403 said in Ipad guru for Site connectivity issue:
@dashrender said in Ipad guru for Site connectivity issue:
@wrcombs said in Ipad guru for Site connectivity issue:
@dashrender said in Ipad guru for Site connectivity issue:
@wrcombs said in Ipad guru for Site connectivity issue:
@scottalanmiller said in Ipad guru for Site connectivity issue:
@dashrender said in Ipad guru for Site connectivity issue:
@wrcombs said in Ipad guru for Site connectivity issue:
and this comes back around again today - issues with wirelessly connected tablets having connection issues ..
that's what happens when the problem isn't actually solved.
Or addressed. At all.
He has finally had a change of heart.
oh? do tell...
We were able to show him that it was the network and he wants us to fix it.
uh.. how are you supposed to do that? you don't manage it.
He may be tasked with getting it "fixed", for good measure setup 2 DHCP servers on the same lan.
His company decided has stated they don't support firewalls/networks... so I have no idea how they plan to do anything for the customer. Additionally, WR has told us they outsourced their own firewall support, so they have zero inhouse support ability.
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@dashrender oh, well then just turn off any dhcp services and use the router from Spectrum. That's business class, right?
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@dashrender said in Ipad guru for Site connectivity issue:
@wrcombs said in Ipad guru for Site connectivity issue:
@dashrender said in Ipad guru for Site connectivity issue:
@wrcombs said in Ipad guru for Site connectivity issue:
@scottalanmiller said in Ipad guru for Site connectivity issue:
@dashrender said in Ipad guru for Site connectivity issue:
@wrcombs said in Ipad guru for Site connectivity issue:
and this comes back around again today - issues with wirelessly connected tablets having connection issues ..
that's what happens when the problem isn't actually solved.
Or addressed. At all.
He has finally had a change of heart.
oh? do tell...
We were able to show him that it was the network and he wants us to fix it.
uh.. how are you supposed to do that? you don't manage it.
My coworker and manager are on site this morning, I dont know what they are actually doing, though..
but You're correct, I dont know how we can fix someone else's network. -
@wrcombs Isn't the network your customers network? So if they say, "here are the credentials do whatever you need to fix this issue" how can you not fix the issue?
Is the third party vendor going to yell at "you"? They shouldn't they should yell at the customer.
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@dustinb3403 said in Ipad guru for Site connectivity issue:
@wrcombs Isn't the network your customers network? So if they say, "here are the credentials do whatever you need to fix this issue" how can you not fix the issue?
"Then we hold Liability for the network once we touch it " -a quote from my manager, this is the same conversation I had with my manager when it first started..
Is the third party vendor going to yell at "you"? They shouldn't they should yell at the customer.
The third party gave me full access, already, but again see the above quote.
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@wrcombs You hold liability to undo any changes made if things are broken worse.. You don't own the network nuts to soup...
Your manager is an idiot.
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@dustinb3403 said in Ipad guru for Site connectivity issue:
@wrcombs You hold liability to undo any changes made if things are broken worse.. You don't own the network nuts to soup...
Your manager is an idiot.
And I get that - which is why you document everything you change, what the setting was before (or take a backup before making changes..) and then revert back if need be... We suggest ideas (like this one) and get shot down because he thinks this will fix it
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Update:
I finally was told what was going on :
They are on site messing with the network - but only the physical attributes (layer one) - they're removing 2 APs from the switch to test. (because there are 4 on site, and 2 of them are 6.5 feet away from each other... Why? I have no idea) -
@wrcombs said in Ipad guru for Site connectivity issue:
Update:
I finally was told what was going on :
They are on site messing with the network - but only the physical attributes (layer one) - they're removing 2 APs from the switch to test. (because there are 4 on site, and 2 of them are 6.5 feet away from each other... Why? I have no idea)Are the APs that are 6.5' apart separated by a concrete wall? Or something else that would cause massive signal loss?
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@dustinb3403 said in Ipad guru for Site connectivity issue:
@wrcombs said in Ipad guru for Site connectivity issue:
Update:
I finally was told what was going on :
They are on site messing with the network - but only the physical attributes (layer one) - they're removing 2 APs from the switch to test. (because there are 4 on site, and 2 of them are 6.5 feet away from each other... Why? I have no idea)Are the APs that are 6.5' apart separated by a concrete wall? Or something else that would cause massive signal loss?
Nope...
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@wrcombs said in Ipad guru for Site connectivity issue:
@dustinb3403 said in Ipad guru for Site connectivity issue:
@wrcombs said in Ipad guru for Site connectivity issue:
Update:
I finally was told what was going on :
They are on site messing with the network - but only the physical attributes (layer one) - they're removing 2 APs from the switch to test. (because there are 4 on site, and 2 of them are 6.5 feet away from each other... Why? I have no idea)Are the APs that are 6.5' apart separated by a concrete wall? Or something else that would cause massive signal loss?
Nope...
Perfect, more APs means more power and more devices that can be supported. Has anyone checked to make sure the APs are set to full power, non auto-tuning?
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@wrcombs said in Ipad guru for Site connectivity issue:
@dustinb3403 said in Ipad guru for Site connectivity issue:
@wrcombs said in Ipad guru for Site connectivity issue:
Update:
I finally was told what was going on :
They are on site messing with the network - but only the physical attributes (layer one) - they're removing 2 APs from the switch to test. (because there are 4 on site, and 2 of them are 6.5 feet away from each other... Why? I have no idea)Are the APs that are 6.5' apart separated by a concrete wall? Or something else that would cause massive signal loss?
Nope...
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@travisdh1 said in Ipad guru for Site connectivity issue:
@wrcombs said in Ipad guru for Site connectivity issue:
@dustinb3403 said in Ipad guru for Site connectivity issue:
@wrcombs said in Ipad guru for Site connectivity issue:
Update:
I finally was told what was going on :
They are on site messing with the network - but only the physical attributes (layer one) - they're removing 2 APs from the switch to test. (because there are 4 on site, and 2 of them are 6.5 feet away from each other... Why? I have no idea)Are the APs that are 6.5' apart separated by a concrete wall? Or something else that would cause massive signal loss?
Nope...
?
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@dustinb3403 said in Ipad guru for Site connectivity issue:
@wrcombs said in Ipad guru for Site connectivity issue:
@dustinb3403 said in Ipad guru for Site connectivity issue:
@wrcombs said in Ipad guru for Site connectivity issue:
Update:
I finally was told what was going on :
They are on site messing with the network - but only the physical attributes (layer one) - they're removing 2 APs from the switch to test. (because there are 4 on site, and 2 of them are 6.5 feet away from each other... Why? I have no idea)Are the APs that are 6.5' apart separated by a concrete wall? Or something else that would cause massive signal loss?
Nope...
Perfect, more APs means more power and more devices that can be supported. Has anyone checked to make sure the APs are set to full power, non auto-tuning?
I dont understand that, can you explain
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@wrcombs He's facepalming the fact that someone, thought adding APs (regardless of settings) would fix the issue.
In particular the fact that these are so close together.
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@wrcombs said in Ipad guru for Site connectivity issue:
@dustinb3403 said in Ipad guru for Site connectivity issue:
@wrcombs said in Ipad guru for Site connectivity issue:
@dustinb3403 said in Ipad guru for Site connectivity issue:
@wrcombs said in Ipad guru for Site connectivity issue:
Update:
I finally was told what was going on :
They are on site messing with the network - but only the physical attributes (layer one) - they're removing 2 APs from the switch to test. (because there are 4 on site, and 2 of them are 6.5 feet away from each other... Why? I have no idea)Are the APs that are 6.5' apart separated by a concrete wall? Or something else that would cause massive signal loss?
Nope...
Perfect, more APs means more power and more devices that can be supported. Has anyone checked to make sure the APs are set to full power, non auto-tuning?
I dont understand that, can you explain
Sarcasm, read between the lines.
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@dustinb3403 said in Ipad guru for Site connectivity issue:
@wrcombs said in Ipad guru for Site connectivity issue:
@dustinb3403 said in Ipad guru for Site connectivity issue:
@wrcombs said in Ipad guru for Site connectivity issue:
@dustinb3403 said in Ipad guru for Site connectivity issue:
@wrcombs said in Ipad guru for Site connectivity issue:
Update:
I finally was told what was going on :
They are on site messing with the network - but only the physical attributes (layer one) - they're removing 2 APs from the switch to test. (because there are 4 on site, and 2 of them are 6.5 feet away from each other... Why? I have no idea)Are the APs that are 6.5' apart separated by a concrete wall? Or something else that would cause massive signal loss?
Nope...
Perfect, more APs means more power and more devices that can be supported. Has anyone checked to make sure the APs are set to full power, non auto-tuning?
I dont understand that, can you explain
Sarcasm, read between the lines.
Okay, thankfully I figured that was the case.
