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    Outlook failing to open from multiple customers...

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    • F
      frodooftheshire
      last edited by

      @dbeato said in Outlook failing to open from multiple customers...:

      the available data indicates that recently deployed updates are the likely source of the problem. We're performing an anal

      I can confirm this command resolves the issue (for now):

      officec2rclient.exe /update user updatetoversion=16.0.12827.20470

      1 Reply Last reply Reply Quote 0
      • dbeatoD
        dbeato
        last edited by

        Fix for this is to revert to an earlier version of Microsoft. I have a .bat file here

        https://github.com/dbeato/scripts/blob/master/Office 365/Fix-Outlook-Restart.bat

        WLS-ITGuyW DashrenderD 2 Replies Last reply Reply Quote 3
        • dbeatoD
          dbeato
          last edited by

          Also others can look at this
          https://gallery.technet.microsoft.com/office/Script-for-Update-or-8fb223bd

          1 Reply Last reply Reply Quote 0
          • WLS-ITGuyW
            WLS-ITGuy @dbeato
            last edited by

            @dbeato said in Outlook failing to open from multiple customers...:

            Fix for this is to revert to an earlier version of Microsoft. I have a .bat file here

            https://github.com/dbeato/scripts/blob/master/Office 365/Fix-Outlook-Restart.bat

            This worked perfectly!

            1 Reply Last reply Reply Quote 0
            • DashrenderD
              Dashrender
              last edited by

              according to this updated article, MS has released a fix for this now.

              https://mspoweruser.com/outlook-for-windows-crashes-immediately-after-starting-up-microsoft-is-investigating-the-issue/

              1 Reply Last reply Reply Quote 0
              • DashrenderD
                Dashrender @dbeato
                last edited by

                @dbeato said in Outlook failing to open from multiple customers...:

                Fix for this is to revert to an earlier version of Microsoft. I have a .bat file here

                https://github.com/dbeato/scripts/blob/master/Office 365/Fix-Outlook-Restart.bat

                Do you know - does this only affect O365 Office users?

                coliverC WLS-ITGuyW 2 Replies Last reply Reply Quote 0
                • coliverC
                  coliver @Dashrender
                  last edited by

                  @Dashrender said in Outlook failing to open from multiple customers...:

                  @dbeato said in Outlook failing to open from multiple customers...:

                  Fix for this is to revert to an earlier version of Microsoft. I have a .bat file here

                  https://github.com/dbeato/scripts/blob/master/Office 365/Fix-Outlook-Restart.bat

                  Do you know - does this only affect O365 Office users?

                  Nope, everyone.

                  1 Reply Last reply Reply Quote 0
                  • WLS-ITGuyW
                    WLS-ITGuy @Dashrender
                    last edited by

                    @Dashrender said in Outlook failing to open from multiple customers...:

                    @dbeato said in Outlook failing to open from multiple customers...:

                    Fix for this is to revert to an earlier version of Microsoft. I have a .bat file here

                    https://github.com/dbeato/scripts/blob/master/Office 365/Fix-Outlook-Restart.bat

                    Do you know - does this only affect O365 Office users?

                    So far Windows O365 users are the only ones that are chirping to me. I do have two users who aren't on O365 who aren't complaining...yet.

                    DashrenderD 1 Reply Last reply Reply Quote 0
                    • DashrenderD
                      Dashrender @WLS-ITGuy
                      last edited by

                      @WLS-ITGuy said in Outlook failing to open from multiple customers...:

                      @Dashrender said in Outlook failing to open from multiple customers...:

                      @dbeato said in Outlook failing to open from multiple customers...:

                      Fix for this is to revert to an earlier version of Microsoft. I have a .bat file here

                      https://github.com/dbeato/scripts/blob/master/Office 365/Fix-Outlook-Restart.bat

                      Do you know - does this only affect O365 Office users?

                      So far Windows O365 users are the only ones that are chirping to me. I do have two users who aren't on O365 who aren't complaining...yet.

                      Right - I'm 100% non O365, and no chirps yet - WSUS is used here, and those office updates are approved to push.

                      dbeatoD 1 Reply Last reply Reply Quote 0
                      • IRJI
                        IRJ
                        last edited by

                        No issues on Ubuntu 20.04 using OWA on Office 365 😉

                        1 Reply Last reply Reply Quote 2
                        • dbeatoD
                          dbeato @Dashrender
                          last edited by

                          @Dashrender said in Outlook failing to open from multiple customers...:

                          @WLS-ITGuy said in Outlook failing to open from multiple customers...:

                          @Dashrender said in Outlook failing to open from multiple customers...:

                          @dbeato said in Outlook failing to open from multiple customers...:

                          Fix for this is to revert to an earlier version of Microsoft. I have a .bat file here

                          https://github.com/dbeato/scripts/blob/master/Office 365/Fix-Outlook-Restart.bat

                          Do you know - does this only affect O365 Office users?

                          So far Windows O365 users are the only ones that are chirping to me. I do have two users who aren't on O365 who aren't complaining...yet.

                          Right - I'm 100% non O365, and no chirps yet - WSUS is used here, and those office updates are approved to push.

                          What Office version? Office Click-to-Run would be affected, Office 2013 and up would have been affected.

                          F DashrenderD 2 Replies Last reply Reply Quote 0
                          • F
                            frodooftheshire
                            last edited by

                            It can hit anybody using Office 2016 and newer. My first client that had issues was using Windows 8.1 and Office Home & Business 2016 with an IMAP account from GoDaddy.

                            1 Reply Last reply Reply Quote 0
                            • F
                              frodooftheshire @dbeato
                              last edited by

                              @dbeato Hmm...I didn't think Office 2013 users were affected. No calls from any clients on 2013 - all my calls were from 2016, 2019, and click2run.

                              dbeatoD 1 Reply Last reply Reply Quote 0
                              • dbeatoD
                                dbeato @frodooftheshire
                                last edited by

                                @frodooftheshire said in Outlook failing to open from multiple customers...:

                                @dbeato Hmm...I didn't think Office 2013 users were affected. No calls from any clients on 2013 - all my calls were from 2016, 2019, and click2run.

                                Well, you probably are correct. I should have been more specific pointing to that Office 2013 and up are Click-to-Run.

                                1 Reply Last reply Reply Quote 0
                                • DashrenderD
                                  Dashrender @dbeato
                                  last edited by

                                  @dbeato said in Outlook failing to open from multiple customers...:

                                  @Dashrender said in Outlook failing to open from multiple customers...:

                                  @WLS-ITGuy said in Outlook failing to open from multiple customers...:

                                  @Dashrender said in Outlook failing to open from multiple customers...:

                                  @dbeato said in Outlook failing to open from multiple customers...:

                                  Fix for this is to revert to an earlier version of Microsoft. I have a .bat file here

                                  https://github.com/dbeato/scripts/blob/master/Office 365/Fix-Outlook-Restart.bat

                                  Do you know - does this only affect O365 Office users?

                                  So far Windows O365 users are the only ones that are chirping to me. I do have two users who aren't on O365 who aren't complaining...yet.

                                  Right - I'm 100% non O365, and no chirps yet - WSUS is used here, and those office updates are approved to push.

                                  What Office version? Office Click-to-Run would be affected, Office 2013 and up would have been affected.

                                  I have zero click 2 run - I'm all office 2016

                                  1 Reply Last reply Reply Quote 0
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