MSP Billing

CCWTech

I'm interested in how other MSP's calculate how to bill clients.

We currently are billing 25/computer/month and 65/server/month (if virtualized we don't count the 1st VM just hosting the hyper-v role).

Initially for remote support we gave clients an allotted hours per month based on the amount of computers/servers they had and billed anything over that. We found that almost all clinics never went over what we allocated.

Then we decided to go unlimited remote for all clients as the cost of keeping track of what they used was overwhelming.

We charge for all time on-site, or any special projects that are out of ordinary help desk support.

We have some clients call fairly often and some that are on our MSP plan that never seem to call us.

I am trying to figure out what others do in order to evaluate our method.

What do you do?

Thanks in Advance,

Allen

scottalanmiller

@CCWTech said in MSP Billing:

We currently are billing 25/computer/month and 65/server/month (if virtualized we don't count the 1st VM just hosting the hyper-v role).
Initially for remote support we gave clients an allotted hours per month based on the amount of computers/servers they had and billed anything over that. We found that almost all clinics never went over what we allocated.

We use the per/comp and per/server model as a basis for decision making, but don't actually price from that. We try almost all flat rate pricing, but it is determined by effort and adjusted over time, not by the size of the environment. We use size of environment to try to estimate effort, but it is very loose.

Because things like printers or AD are way bigger support factors than are desktop or server counts. And the apps being used make a massive difference.