Add External Contact to Shared Mailbox. Office 365.
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I have an external user that needs access to a shared mailbox within Office 365.
I have a client that runs two businesses with the one set of staff. Half the employees have [email protected], the others have [email protected] addresses.
Some employees are shared between the businesses, so a user may have the address [email protected], but needs to monitor a mailbox for the other business such as [email protected].
From what I can see you can't add contacts to a shared mailbox.
I'm hoping someone may have come across this problem before and may be able to help me out with a solution.
Thanks.
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AFAIK, only internal licenced O365 users can have access to a shared mailbox. The client needs to keep their domains (and emails) on the same O365 tenant alongside each other to make it work. Seems like a desirable feature, though.
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@taurex Thanks for the help comrade. I'm trying to remember if you could add external contacts back from my Exchange days as you can access Exchange features from the Exchange Admin thing.
I can't remember off the top of my head.
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I only see this feasible when using a mailbox with actual assigned username and password and then have it accessed by multiple devices and maybe protect it with MFA.
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You also might be able to unify the domains in one Office 365 account instead and have two domains in it.
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@dbeato said in Add External Contact to Shared Mailbox. Office 365.:
You also might be able to unify the domains in one Office 365 account instead and have two domains in it.
Hmm, now that's an interesting idea. Thanks.
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@siringo said in Add External Contact to Shared Mailbox. Office 365.:
I have an external user that needs access to a shared mailbox within Office 365.
I have a client that runs two businesses with the one set of staff. Half the employees have [email protected], the others have [email protected] addresses.
Some employees are shared between the businesses, so a user may have the address [email protected], but needs to monitor a mailbox for the other business such as [email protected].
From what I can see you can't add contacts to a shared mailbox.
I'm hoping someone may have come across this problem before and may be able to help me out with a solution.
Thanks.
I now have 8 brands shared across the entire company. I know the struggle. Thank God I don't have to do shared contacts in Outlook.
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@dbeato said in Add External Contact to Shared Mailbox. Office 365.:
You also might be able to unify the domains in one Office 365 account instead and have two domains in it.
This is what I have. Several domains in one O365 tenant.
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I am sure I have done this before for some reason I do not remember:
- Assign a password to a shared mailbox (without a license)
- Added the shared mailbox manually to Outlook to someone out of the tenant
It may break the license agreement
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@dbeato said in Add External Contact to Shared Mailbox. Office 365.:
You also might be able to unify the domains in one Office 365 account instead and have two domains in it.
That's what one of my clients does right now - single tenant, two domains.
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Thanks everyone for the help, it's greatly appreciated.
