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    FreePBX assign commercial module to installation?

    Scheduled Pinned Locked Moved IT Discussion
    freepbx
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    • JaredBuschJ
      JaredBusch @BraswellJay
      last edited by

      @BraswellJay Are you sure your installation is actually activated on the correct ID?

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      • JaredBuschJ
        JaredBusch
        last edited by JaredBusch

        fwconsole sa info
        

        7ec68eb1-a201-472e-9b61-6ffbac9a0323-image.png

        The deployment ID listed there should match waht is in your Sangoma portal.

        Not being able to purchase from the GUI inside FreePBX is a hint that maybe something is not matched.

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        • JaredBuschJ
          JaredBusch
          last edited by

          That should match this.

          846882ef-1ce5-4d90-9e15-8a8676c6dca3-image.png

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          • B
            BraswellJay @JaredBusch
            last edited by

            @JaredBusch said in FreePBX assign commercial module to installation?:

            That should match this.

            846882ef-1ce5-4d90-9e15-8a8676c6dca3-image.png

            Yep they both match. I didn't know about viewing it through the fwconsole command before but I had gone to System Admin->Activation and the same deployment ID shows there as it does on both the places you mentioned.

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            • JaredBuschJ
              JaredBusch
              last edited by

              Check you orders in the portal. Click on the circled line item
              d895828f-43bb-4728-90a3-a8d0849fefd9-image.png

              Click the +

              eb23d457-0400-406b-898a-3a9e073bc339-image.png

              Verify the deployment ID matches.
              1b6b9148-4e30-4962-9024-a0db289c67cf-image.png

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              • B
                BraswellJay @JaredBusch
                last edited by

                @JaredBusch said in FreePBX assign commercial module to installation?:

                Verify the deployment ID matches.

                It shows as completed in the portal and has the correct deployment ID on the order.

                JaredBuschJ 1 Reply Last reply Reply Quote 0
                • JaredBuschJ
                  JaredBusch @BraswellJay
                  last edited by

                  @BraswellJay said in FreePBX assign commercial module to installation?:

                  @JaredBusch said in FreePBX assign commercial module to installation?:

                  Verify the deployment ID matches.

                  It shows as completed in the portal and has the correct deployment ID on the order.

                  Does it not show up here then?
                  1c4b95b1-b4e7-4937-a224-3624fd32e983-image.png

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                  • B
                    BraswellJay @JaredBusch
                    last edited by

                    @JaredBusch said in FreePBX assign commercial module to installation?:

                    @BraswellJay said in FreePBX assign commercial module to installation?:

                    @JaredBusch said in FreePBX assign commercial module to installation?:

                    Verify the deployment ID matches.

                    It shows as completed in the portal and has the correct deployment ID on the order.

                    Does it not show up here then?

                    It shows up there, same deployment ID. That's the only place I initially knew to check so I had verified that it was the same as what was on the order, and that has matched all of the other places you've showed me.

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                    • JaredBuschJ
                      JaredBusch
                      last edited by

                      If it is showing correctly in all those places, the modules should be working.

                      If SysAdmin is activated, it should show more option on the right. Like Email Setup
                      62ba8dc5-98c4-49d6-a69d-329f299a7a04-image.png

                      EPM should look like the lower image.

                      18293be4-3739-4617-a057-dc0b876cdc29-image.png

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                      • JaredBuschJ
                        JaredBusch
                        last edited by

                        What is the status of those modules?

                        fwconsole ma listonline | grep "endpoint\|sysadmin"
                        

                        Jared forgot the \ in front of the pipe. Don't be a Jared.
                        d0a090ea-a060-4542-b14e-90cfe4390362-image.png

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                        • B
                          BraswellJay @JaredBusch
                          last edited by

                          @JaredBusch said in FreePBX assign commercial module to installation?:

                          What is the status of those modules?

                          fwconsole ma listonline | grep "endpoint\|sysadmin"
                          

                          Jared forgot the \ in front of the pipe. Don't be a Jared.

                          [root@CEC-freePBX ~]# fwconsole ma listonline | grep "endpoint\|sysadmin"
                          | endpoint             | 14.0.2.188 | Enabled and up to date                     | Commercial  |
                          | sysadmin             | 14.0.33    | Enabled and up to date                     | Commercial  |
                          
                          

                          Here is my current sysadmin and endpoint manager screens:

                          sysAdmin.jpg

                          em.jpg

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                          • B
                            BraswellJay @BraswellJay
                            last edited by

                            @JaredBusch

                            I think I figured this out. The thing I needed to do was to stop and then start FreePBX.

                            I did :

                            fwconsole stop
                            fwconsole start
                            

                            When it started back I saw the following as part of the output :

                            Updating License Information for xxxxxxxx
                            

                            where the x's were my deployment ID

                            I'm thinking this must be where it went out and queried and saw I had purchased those two modules.

                            Both SysAdmin Pro and the Endpoint Manager screens now look like your samples.

                            Thanks for the help.

                            One question. When you have purchased these through the GUI instead of the portal as I did do you normally have to restart or does it just figure that out and is immediately available?

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                            • JaredBuschJ
                              JaredBusch @BraswellJay
                              last edited by

                              @BraswellJay said in FreePBX assign commercial module to installation?:

                              @JaredBusch

                              I think I figured this out. The thing I needed to do was to stop and then start FreePBX.

                              I did :

                              fwconsole stop
                              fwconsole start
                              

                              When it started back I saw the following as part of the output :

                              Updating License Information for xxxxxxxx
                              

                              where the x's were my deployment ID

                              I'm thinking this must be where it went out and queried and saw I had purchased those two modules.

                              Both SysAdmin Pro and the Endpoint Manager screens now look like your samples.

                              Thanks for the help.

                              One question. When you have purchased these through the GUI instead of the portal as I did do you normally have to restart or does it just figure that out and is immediately available?

                              It is all handled in a reboot.

                              I buy these during initial turn up time and as part of that, I will always perform a final reboot before begining the actual configuration. Because one of the turn up steps requires setting the timezone, and that is not applied fully until a reboot.

                              Honestly, I simply assumed that you had already turned it on and off again.

                              You could have used

                              fwconsole restart
                              

                              or clicked the update activation in the web GUI also.

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