Excel 2016 on Office 365 crashes with protected view

cycleheat

One of my Office 365 users has a situation where any .xls or .xlsx crashes whenever Protected View is launched.

This occurs for any spreadsheet from email or web site, thus isn't trusted.

Host OS is Windows 7 (workgroup) and I can right click the files, unblock in properties where it says "This file came from another computer and might be blocked to help protect this computer" and then they open fine, of course not in Protected View. Most solutions I've found online are simply disabling Protected View and I don't wish to do that.

This is the offline version of 365 and I have reinstalled, same thing. Next step, I'm going to completely remove office and try installing again, but has anyone else encountered this?

scottalanmiller

Apparently this is a common issue with several causes. But try this as a starting point...

Open a blank excel document.
Go to file
Go to options
Go to advanced
Under Display
Check the box...Disable graphics hardware acceleration.
Click apply.

WLS-ITGuy

@cycleheat said in Excel 2016 on Office 365 crashes with protected view:

This occurs for any spreadsheet from email or web site, thus isn't trusted.

It happens on the Office 2016 Standard version as well.

I have had to do this: https://support.smartvault.com/Other/Knowledge_Base_and_Known_Issues/Turn_off_Protected_View_in_Excel_to_improve_performance_of_opening_Excel_documents_from_the_SmartVault_Drive

As well as tell people to save the file to their local docs folder.

scottalanmiller

@WLS-ITGuy said in Excel 2016 on Office 365 crashes with protected view:

It happens on the Office 2016 Standard version as well.

Office 365 locally installed is Office 2016 standard. Different license, same app.

jt1001001

had same issue a whiel back with soem of our laptops; @scottalanmiller fix is what we used to solve it

cycleheat

Thanks for the assistance fellas. Turning off hardware acceleration didn't have a noticeable impact.

I ended up using Microsoft Support and Recovery Assistant for Office 365 (https://support.office.com/en-ie/article/uninstall-office-from-a-pc-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8) to purge and then installed again from scratch. Worked as expected right away again...

BRRABill

Ah, the old reboot/reinstall/redo.