Have you looked at Itarian's (formerly Comodo) suite of tools?
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It also has a timer as soon as you start working on the Ticket
You can post internal notes
You can also transfer the ticket to other departments
You can also add inventory
You can also make appointments on it too
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Thanks @dbeato. Itis helpful to see it.
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A bit updated since we used it. But basically seems the same.
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I could use something like this occasionally. Is this a good option for someone starting out new with this kind of software or would you all start with something else now?
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@dbeato said in Have you looked at Itarian's (formerly Comodo) suite of tools?:
For the Support Portal it looks as below
The first image looks like osTicket.
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@jmoore said in Have you looked at Itarian's (formerly Comodo) suite of tools?:
I could use something like this occasionally. Is this a good option for someone starting out new with this kind of software or would you all start with something else now?
Helpdesk software is a bit of a dumpster fire. You have products that range from free to ridiculously expensive. The features that it has and you require are typically what drive that. If your budget for purchase/on going is less than your available labor budget then looking at the free options like this or Spiceworks is a good place to start. I can't recommend Spiceworks any more due to the fact that it appears that they're not serious developing the application. I could be wrong about that last, but their public communication is pretty lackluster in that regard.
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@jmoore said in Have you looked at Itarian's (formerly Comodo) suite of tools?:
@Kelly I know what you mean. Its not really the ticket features that I'm interested in but the remote suite for working with the few clients that I help. The timer thing and the design that @dbeato was showing earlier looked very nice and a good way of keeping track of things.
If you mainly need remote - look at MeshCentral.
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@Dashrender Thanks and I'm planning on it. I just need more time in the day to do everything I want to lol
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@jmoore said in Have you looked at Itarian's (formerly Comodo) suite of tools?:
I could use something like this occasionally. Is this a good option for someone starting out new with this kind of software or would you all start with something else now?
I'd ask in a new thread for exactly what you are looking for. As this is too broad of a tool pack and will get very confusing as to which part(s) you are asking about.
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@jmoore said in Have you looked at Itarian's (formerly Comodo) suite of tools?:
Its not really the ticket features that I'm interested in but the remote suite for working with the few clients that I help.
That's how quickly we got confused
Yeah, totally not a good tool set for that. -
@black3dynamite said in Have you looked at Itarian's (formerly Comodo) suite of tools?:
@dbeato said in Have you looked at Itarian's (formerly Comodo) suite of tools?:
For the Support Portal it looks as below
The first image looks like osTicket.
I'm not the only one to think that this just looks like a copy of osTicket then.
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@coliver said in Have you looked at Itarian's (formerly Comodo) suite of tools?:
@black3dynamite said in Have you looked at Itarian's (formerly Comodo) suite of tools?:
@dbeato said in Have you looked at Itarian's (formerly Comodo) suite of tools?:
For the Support Portal it looks as below
The first image looks like osTicket.
I'm not the only one to think that this just looks like a copy of osTicket then.
If I remember correctly, it is built on it.
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@scottalanmiller said in Have you looked at Itarian's (formerly Comodo) suite of tools?:
@coliver said in Have you looked at Itarian's (formerly Comodo) suite of tools?:
@black3dynamite said in Have you looked at Itarian's (formerly Comodo) suite of tools?:
@dbeato said in Have you looked at Itarian's (formerly Comodo) suite of tools?:
For the Support Portal it looks as below
The first image looks like osTicket.
I'm not the only one to think that this just looks like a copy of osTicket then.
If I remember correctly, it is built on it.
That makes sense then.
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Yes it is a modified version of osTicket and I've been using it since they made it. Works fine for most things. I like the network scanning feature.
Considering everything is free up until the A/V it's worth it.
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@krisleslie said in Have you looked at Itarian's (formerly Comodo) suite of tools?:
Yes it is a modified version of osTicket and I've been using it since they made it. Works fine for most things. I like the network scanning feature.
Considering everything is free up until the A/V it's worth it.
I thought that the AV was free (for non-servers at least), too?
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@scottalanmiller said in Have you looked at Itarian's (formerly Comodo) suite of tools?:
@krisleslie said in Have you looked at Itarian's (formerly Comodo) suite of tools?:
Yes it is a modified version of osTicket and I've been using it since they made it. Works fine for most things. I like the network scanning feature.
Considering everything is free up until the A/V it's worth it.
I thought that the AV was free (for non-servers at least), too?
It hasn’t been, just the DNS client (Dome) for filtering.
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Technically it's "free" but they will ask you for a license fee for the advanced stuff. They make their money off the licenses, not the hosting per se.
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One "minor" weak point I have with it would be the equivalent of a knowledge base which is more of an osTicket problem than Itarian problem, but I'm positive it can be addressed by changing their add-ons they use. So if I were to use a tool such as MediaWiki or Zoho Wiki for comparison, then ITarian falls behind feature wise for making document management a breeze and also being able to produce doc's via pdf/word/text.
Also having something in mind like IT Glue which can "compile" your client documentation into a file/folder and making it downloadable or shareable is something it can't do but in theory yes you could use the "knowledge base" but that's more or less forking it for something it shouldn't be doing. I see issues of password management running up to.
In the case of my use of it, I'm still seeing more opportunities for me to use 3rd party apps in association with it. Sometimes that's fine but sometimes I lose the "single pane of glass". But honestly, the SPoG is too "marketing" for my taste with not much to show.
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Testing it out now, but so far, it just seems to be full of errors and not work. It starts with their "Dome" thing popping up and asking us to accept a EULA, but the dialogue breaks and doesn't let us do it, so that's just lost. There seems to be no way to trigger it again.
We tried adding a device and it says that we need to add ITSM from the store. But there is no such thing in the store (not much of anything in the store, in fact.) So we can't use it at all. Not sure where to go from here. Doesn't seem to "do" anything.
