Untangle Site to Site VPN Not Connecting

Going out on a whim. If they purchased business licenses, did they expire?
Had this happen to me last month with client (they used another tech company).

Oh, no idea. I'll look into that!

scottalanmiller

We DID find last night that one machine had updated to a different version than the other. But the other is months behind but refuses to recognize that an update exists. Untangle claims updates are delayed to reduce server load and there is no option to control versions (basically... this is in no way a business product.)

JaredBusch

@scottalanmiller said in Untangle Site to Site VPN Not Connecting:

this is in no way a business product

i've said this before

scottalanmiller

@JaredBusch said in Untangle Site to Site VPN Not Connecting:

@scottalanmiller said in Untangle Site to Site VPN Not Connecting:

this is in no way a business product

i've said this before

So have I. and I said it yesterday. And apparently they listened.

scottalanmiller

Problem resolved... two Ubiquiti devices en route to the locations to replace this silly junk.

DustinB3403

@scottalanmiller said in Untangle Site to Site VPN Not Connecting:

Problem resolved... two Ubiquiti devices en route to the locations to replace this silly junk.

Spending money to fix problem.

JaredBusch

@DustinB3403 said in Untangle Site to Site VPN Not Connecting:

@scottalanmiller said in Untangle Site to Site VPN Not Connecting:

Problem resolved... two Ubiquiti devices en route to the locations to replace this silly junk.

Spending money to fix problem.

Spending less money than continuing to waste time (money) failing to fix the existing piece of crap.

dbeato

@scottalanmiller said in Untangle Site to Site VPN Not Connecting:

We DID find last night that one machine had updated to a different version than the other. But the other is months behind but refuses to recognize that an update exists. Untangle claims updates are delayed to reduce server load and there is no option to control versions (basically... this is in no way a business product.)

There is always a way to force the updates, I bet this are actual old workstations or servers with Untangle, otherwise they would have been in version 14.1... This is not way configured the same for updates on both devices..

scottalanmiller

@dbeato said in Untangle Site to Site VPN Not Connecting:

@scottalanmiller said in Untangle Site to Site VPN Not Connecting:

We DID find last night that one machine had updated to a different version than the other. But the other is months behind but refuses to recognize that an update exists. Untangle claims updates are delayed to reduce server load and there is no option to control versions (basically... this is in no way a business product.)

There is always a way to force the updates, I bet this are actual old workstations or servers with Untangle, otherwise they would have been in version 14.1... This is not way configured the same for updates on both devices..

Don't think so, looking at the hardware they looked like store bought Untangle commercial devices.

scottalanmiller

@DustinB3403 said in Untangle Site to Site VPN Not Connecting:

@scottalanmiller said in Untangle Site to Site VPN Not Connecting:

Problem resolved... two Ubiquiti devices en route to the locations to replace this silly junk.

Spending money to fix problem.

Nope, stopped spending money. They spent twice that cost of the new hardware in just figuring out that the Untangles weren't able to update properly and were no closer to a resolution. The cost of a one time Untangle support incident was $50 more than the cost of replacing BOTH devices (and we weren't sure if we'd have to pay double as there were two Untangle devices involved.)

dbeato

@scottalanmiller said in Untangle Site to Site VPN Not Connecting:

@dbeato said in Untangle Site to Site VPN Not Connecting:

@scottalanmiller said in Untangle Site to Site VPN Not Connecting:

We DID find last night that one machine had updated to a different version than the other. But the other is months behind but refuses to recognize that an update exists. Untangle claims updates are delayed to reduce server load and there is no option to control versions (basically... this is in no way a business product.)

There is always a way to force the updates, I bet this are actual old workstations or servers with Untangle, otherwise they would have been in version 14.1... This is not way configured the same for updates on both devices..

Don't think so, looking at the hardware they looked like store bought Untangle commercial devices.

Weird all around, but I understand