Occasional Call failure report from Vitelity on Hosted PBX
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Are there other clients you know of who use Vitelity and have this problem now and then or just the one you mention here? I wonder if it has something to do with the way Vitelity does trunk authentication.
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We have at least one other client with Vitelity and we use it ourselves with no similar issues.
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I also want to clarify: when you say call failure, failure to dial or call drops in the middle?
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This client has either 1 or 2 DID's. There are two in the system but I am unsure if they use both of them. I have two emails, one from today and one from 10/15. Both to the same DID, at two different times of the day.
Call failure meaning the report from Vitelity in the original post.
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Part of the SAR report:
Time-CPU - %user- %nice- %system- %iowait- %steal- %idle
10:50:01 AM- all - 0.32 - 0.00 - 0.22 - 0.07 - 0.17 - 99.22
11:00:01 AM - all - 0.79 - 0.00 - 0.28 - 0.09 - 0.16 - 98.68
11:10:01 AM - all - 0.70 -0.00 - 0.28 - 0.09 - 0.15 - 98.79
11:20:01 AM - all - 0.56 -0.00- 0.25 - 0.07 - 0.12 - 99.00 -
@thanksaj said:
I also want to clarify: when you say call failure, failure to dial or call drops in the middle?
I think what was meant is call failure for an inbound call made to one of their DIDs.
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@NetworkNerd said:
@thanksaj said:
I also want to clarify: when you say call failure, failure to dial or call drops in the middle?
I think what was meant is call failure for an inbound call made to one of their DIDs.
So it is someone else calling the client and the number doesn't work?
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@thanksaj Correct. Then Vitelity sends the call failure notification because they could not forward the call.
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@FiyaFly said:
@thanksaj Correct. Then Vitelity sends the call failure notification because they could not forward the call.
This sounds like a Vitelity issue. Doesn't sound like an issue with the PBX.
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Well, they send the notification as though they are getting a channel unavailable response from the PBX. I'm looking to call them tomorrow but wanted to see if anyone had seen this before. I do not think it is the PBX either.
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@FiyaFly said:
Well, they send the notification as though they are getting a channel unavailable response from the PBX. I'm looking to call them tomorrow but wanted to see if anyone had seen this before. I do not think it is the PBX either.
Everything about this screams "hiccup in Vitelity" but of course, they'll pass it off as a PBX problem unless you can prove definitively otherwise.
