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    Occasional Call failure report from Vitelity on Hosted PBX

    IT Discussion
    pbx vitelity hosted rackspace
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    • Minion QueenM
      Minion Queen Banned
      last edited by

      We have at least one other client with Vitelity and we use it ourselves with no similar issues.

      1 Reply Last reply Reply Quote 0
      • thanksajdotcomT
        thanksajdotcom
        last edited by

        I also want to clarify: when you say call failure, failure to dial or call drops in the middle?

        NetworkNerdN 1 Reply Last reply Reply Quote 0
        • FiyaFlyF
          FiyaFly
          last edited by

          This client has either 1 or 2 DID's. There are two in the system but I am unsure if they use both of them. I have two emails, one from today and one from 10/15. Both to the same DID, at two different times of the day.

          Call failure meaning the report from Vitelity in the original post.

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          • FiyaFlyF
            FiyaFly
            last edited by

            Part of the SAR report:
            Time-CPU - %user- %nice- %system- %iowait- %steal- %idle
            10:50:01 AM- all - 0.32 - 0.00 - 0.22 - 0.07 - 0.17 - 99.22
            11:00:01 AM - all - 0.79 - 0.00 - 0.28 - 0.09 - 0.16 - 98.68
            11:10:01 AM - all - 0.70 -0.00 - 0.28 - 0.09 - 0.15 - 98.79
            11:20:01 AM - all - 0.56 -0.00- 0.25 - 0.07 - 0.12 - 99.00

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            • NetworkNerdN
              NetworkNerd @thanksajdotcom
              last edited by

              @thanksaj said:

              I also want to clarify: when you say call failure, failure to dial or call drops in the middle?

              I think what was meant is call failure for an inbound call made to one of their DIDs.

              thanksajdotcomT 1 Reply Last reply Reply Quote 0
              • thanksajdotcomT
                thanksajdotcom @NetworkNerd
                last edited by

                @NetworkNerd said:

                @thanksaj said:

                I also want to clarify: when you say call failure, failure to dial or call drops in the middle?

                I think what was meant is call failure for an inbound call made to one of their DIDs.

                So it is someone else calling the client and the number doesn't work?

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                • FiyaFlyF
                  FiyaFly
                  last edited by FiyaFly

                  @thanksaj Correct. Then Vitelity sends the call failure notification because they could not forward the call.

                  thanksajdotcomT 1 Reply Last reply Reply Quote 0
                  • thanksajdotcomT
                    thanksajdotcom @FiyaFly
                    last edited by

                    @FiyaFly said:

                    @thanksaj Correct. Then Vitelity sends the call failure notification because they could not forward the call.

                    This sounds like a Vitelity issue. Doesn't sound like an issue with the PBX.

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                    • FiyaFlyF
                      FiyaFly
                      last edited by

                      Well, they send the notification as though they are getting a channel unavailable response from the PBX. I'm looking to call them tomorrow but wanted to see if anyone had seen this before. I do not think it is the PBX either.

                      thanksajdotcomT 1 Reply Last reply Reply Quote 0
                      • thanksajdotcomT
                        thanksajdotcom @FiyaFly
                        last edited by

                        @FiyaFly said:

                        Well, they send the notification as though they are getting a channel unavailable response from the PBX. I'm looking to call them tomorrow but wanted to see if anyone had seen this before. I do not think it is the PBX either.

                        Everything about this screams "hiccup in Vitelity" but of course, they'll pass it off as a PBX problem unless you can prove definitively otherwise.

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