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    Incoming call doesn't work

    Scheduled Pinned Locked Moved IT Discussion
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    • scottalanmillerS
      scottalanmiller @Jimmy_K
      last edited by

      @jimmy_k said in Incoming call doesn't work:

      . I have checked with provider and they say the inbound route is still ok.

      Yeah, they all say that. They don't even bother to check, typically.

      1 Reply Last reply Reply Quote 1
      • J
        Jimmy_K
        last edited by

        Dear All,

        Thanks for the response. I am using Free PBX (Asterisk)

        I can't check the log when the incoming doesn't run

        How do I provide you the information?

        1 Reply Last reply Reply Quote 0
        • J
          Jimmy_K
          last edited by

          The route I am using which has unique port, not 5060. I think there can be issue here but the outbound call is running well so I am not sure about the incoming call

          scottalanmillerS JaredBuschJ 2 Replies Last reply Reply Quote 0
          • scottalanmillerS
            scottalanmiller @Jimmy_K
            last edited by

            @jimmy_k said in Incoming call doesn't work:

            The route I am using which has unique port, not 5060. I think there can be issue here but the outbound call is running well so I am not sure about the incoming call

            Why the unique port? Does the provider require it?

            J 1 Reply Last reply Reply Quote 0
            • JaredBuschJ
              JaredBusch @Jimmy_K
              last edited by

              @jimmy_k said in Incoming call doesn't work:

              The route I am using which has unique port, not 5060. I think there can be issue here but the outbound call is running well so I am not sure about the incoming call

              Routes don't have ports.

              Trunks have ports.

              1 Reply Last reply Reply Quote 0
              • J
                Jimmy_K @scottalanmiller
                last edited by

                @scottalanmiller Yes. This port has been designed by them so it is unique

                1 Reply Last reply Reply Quote 0
                • JaredBuschJ
                  JaredBusch
                  last edited by

                  🤦

                  1 Reply Last reply Reply Quote 2
                  • KellyK
                    Kelly
                    last edited by

                    The short answer @Jimmy_K is to hire someone. No one on an online forum, no matter how skilled, is going to be able to help you solve an out of band configuration on a phone system. There are several people on here that are skilled at FreePBX who would probably be happy to provide you with rates (I am not one of them... 🙂 ). It will cost you less in the long run, and get you a better end result.

                    J 1 Reply Last reply Reply Quote 3
                    • scottalanmillerS
                      scottalanmiller
                      last edited by

                      Who is the SIP trunk provider?

                      1 Reply Last reply Reply Quote 0
                      • J
                        Jimmy_K @Kelly
                        last edited by

                        @kelly Thank you Kelly

                        1 Reply Last reply Reply Quote 0
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