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    Can't Add any O365 Licenses to Existing Subscriptions

    Scheduled Pinned Locked Moved IT Discussion
    o365office 365 proplus
    11 Posts 6 Posters 2.9k Views
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    • NetworkNerdN
      NetworkNerd
      last edited by

      I put in a ticket with MS, so we will see what happens.

      1 Reply Last reply Reply Quote 0
      • DashrenderD
        Dashrender
        last edited by

        Try flushing your cache.

        NetworkNerdN 1 Reply Last reply Reply Quote 0
        • NetworkNerdN
          NetworkNerd @Dashrender
          last edited by

          @Dashrender said:

          Try flushing your cache.

          We tried that with no success and did verify we see the same thing on different computers when logging into the portal from Chrome and IE.

          1 Reply Last reply Reply Quote 0
          • Minion QueenM
            Minion Queen
            last edited by

            I am also having that issue this morning. Needed to add for a client and couldn't so there is just an admin panel issue of some sort. I also put in a ticket.

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            • scottalanmillerS
              scottalanmiller
              last edited by

              Oh great, sounds like fun.

              1 Reply Last reply Reply Quote 0
              • thanksajdotcomT
                thanksajdotcom
                last edited by

                Microsoft broke the panel! YEAH!

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                • JaredBuschJ
                  JaredBusch
                  last edited by

                  I added a new subscription about 3 weeks ago to mine and it worked fine then.

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                  • Minion QueenM
                    Minion Queen
                    last edited by

                    Yeah I do it like once a week at least for someone. But today it's just not working.

                    NetworkNerdN 2 Replies Last reply Reply Quote 0
                    • NetworkNerdN
                      NetworkNerd @Minion Queen
                      last edited by

                      @Minion-Queen said:

                      Yeah I do it like once a week at least for someone. But today it's just not working.

                      It seems like we need to add or change something once per week as well (sometimes more often). This is the first we have noticed it.

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                      • NetworkNerdN
                        NetworkNerd @Minion Queen
                        last edited by NetworkNerd

                        @Minion-Queen said:

                        Yeah I do it like once a week at least for someone. But today it's just not working.

                        I just got a call from Microsoft. Try going to Billing -> Subscriptions. Click on the subscription whose licenses need to be increased, and then click Change License Quantity on the far right. The link is kind of small, but it will take you to a screen where you can add licenses to the subscription you have very easily. It worked for me.

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