Help Desk / Ticket software
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@Dashrender said:
Also their pay is generally VERY different.
Yes that too. But again you are paying for their training and knowledge. A bookkeeper is basically a secretary no college education really needed there (yes I know some will argue). Accounting, well the tax laws are confusing and you want to hire someone who not only spent time learning about it in school but continues to do so each year.
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@Dashrender said:
Also their pay is generally VERY different.
Massively. One is relatively cheap. The other is a nearly lawyer level professional. At least if we are talking a full CPA.
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It is common to find an accounting office that also has bookkeepers. The two often work together.
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@JaredBusch and @scottalanmiller, how do you get your customers to the portal to add a new support ticket? Right now I have an internal DNS record that points to our old host for support.ourdomain.org. Could I point that to 'my' portal of ondemand? It needs to be simple and intuitive to use or it's a moot point in converting.
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Yes, you can use your internal DNS to make CNAMEs to anywhere that you want.
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@scottalanmiller Humm... I realize 'internal DNS' isn't really what I meant to refer to.
Since our site is hosted, our current ticket system (HESK) is installed on the host, I would use BlueHost to point the DNS cname.... not my Server 2003 / Firewall to point the DNS.
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@g.jacobse said:
@scottalanmiller Humm... I realize 'internal DNS' isn't really what I meant to refer to.
Since our site is hosted, our current ticket system (HESK) is installed on the host, I would use BlueHost to point the DNS cname.... not my Server 2003 / Firewall to point the DNS.
So just change it there. Wherever the DNS source is for the domain in question.
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@g.jacobse said:
@JaredBusch and @scottalanmiller, how do you get your customers to the portal to add a new support ticket? Right now I have an internal DNS record that points to our old host for support.ourdomain.org. Could I point that to 'my' portal of ondemand? It needs to be simple and intuitive to use or it's a moot point in converting.
I only use email. getting users to deal with a portal is a waste of time.
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I agree, we moved to mostly email. Offering a portal is okay, but it has to be pretty compelling to get people to use it and even then, only a few will. Email is easy and it works and it makes people happy and it works from anywhere.
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Goofy question on Managed Engine. We have 'two' ticket systems. one of IT and one for Facilities. Any reason why they can't co-exist?
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@g.jacobse said:
Goofy question on Managed Engine. We have 'two' ticket systems. one of IT and one for Facilities. Any reason why they can't co-exist?
ME ServerDesk+ is so powerful that that should be no problem at all.
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@scottalanmiller said:
@g.jacobse said:
Goofy question on Managed Engine. We have 'two' ticket systems. one of IT and one for Facilities. Any reason why they can't co-exist?
ME ServerDesk+ is so powerful that that should be no problem at all.
Awesome - Consolidation has been one of my goals since I started... This isn't the redundant office of redundant redundancy... Anything to reduce what I have to manage and fix.
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This will really be a big win, since you can roll two up AND move from managing yourself to having it hosted!
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Should be a good project.
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@Reid-Cooper said:
Should be a good project.
Yes, yes it should... because I don't have any of those to do.. (LOL.. Just a complete list of)
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I like getting as much hosted as possible so that I can focus on other stuff. Helpdesk is just too easy to get hosted and free to spend time or money on it.
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Not to see if I can configure this out since we have 'TWO' sides to incorporate. Facilities type work, and the IT work....
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@Vidya - Don't know if you are still able to assist, but some assistance would be welcomed.
THank you.
