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    FreePBX outbound call routing

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    • JaredBuschJ
      JaredBusch
      last edited by

      Here is the St Louis e911 route from the above screenshot.

      Note that I do a pattern match on the extension of 51XX because all St Louis extensions are 5100-5199.
      The first pattern is the VoIP.ms test number for e911. The second match is simply 911.
      0_1520523901926_192f9c66-9830-490f-95a6-b02c18f814b7-image.png

      The caller ID is forced and this DID in VoIP.ms portal has the physical address for the St. Louis Office.
      0_1520524064871_be3eb44b-0d46-42e1-ad33-2b7653d744d4-image.png

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      • brandon220B
        brandon220
        last edited by

        I set up separate e911 addresses in the portal as well. The system covers 3 buildings on 1 city block. I know they are not set up geographically different as yours are but wanted to make sure each group goes out the appropriate trunk - hence the reason for my question. Your examples are very informative.

        CCWTechC JaredBuschJ 2 Replies Last reply Reply Quote 0
        • CCWTechC
          CCWTech @brandon220
          last edited by

          @brandon220 said in FreePBX outbound call routing:

          I set up separate e911 addresses in the portal as well. The system covers 3 buildings on 1 city block. I know they are not set up geographically different as yours are but wanted to make sure each group goes out the appropriate trunk - hence the reason for my question. Your examples are very informative.

          It's also good to register your VOIP with your local PSAP. Most of them have online registration forms, you can use the same form if they have one for cellular phones.

          brandon220B 1 Reply Last reply Reply Quote 0
          • brandon220B
            brandon220 @CCWTech
            last edited by

            @ccwtech Once I get everything fine-tuned I will be making test calls to the PSAP to ensure everything is correct since I just added the new trunk and DIDs last night.

            CCWTechC 1 Reply Last reply Reply Quote 0
            • CCWTechC
              CCWTech @brandon220
              last edited by

              @brandon220 said in FreePBX outbound call routing:

              @ccwtech Once I get everything fine-tuned I will be making test calls to the PSAP to ensure everything is correct since I just added the new trunk and DIDs last night.

              Before you do a test call, find out the non-emergency dispatch number and see if that is allowed and/or what the procedure is that they want you to follow. I know some PSAP's do this differently than others.

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              • JaredBuschJ
                JaredBusch @brandon220
                last edited by JaredBusch

                @brandon220 said in FreePBX outbound call routing:

                I set up separate e911 addresses in the portal as well. The system covers 3 buildings on 1 city block. I know they are not set up geographically different as yours are but wanted to make sure each group goes out the appropriate trunk - hence the reason for my question. Your examples are very informative.

                You do not need a different TRUNK you only need a different DID.

                Edit: But yes, I forgot you are using different trunks for billing reasons..

                1 Reply Last reply Reply Quote 2
                • brandon220B
                  brandon220
                  last edited by

                  I am having difficulty implementing this and not sure why. I have 3 extensions that I want to use the alternate trunk. In the outbound routes, I put 6x in the caller id field as shown in the examples. The three extensions are 60, 61, and 62. When I try to make an outbound call, I get an "all circuits busy" message. Inbound calls flow to the correct ring group. What am I missing?

                  JaredBuschJ 1 Reply Last reply Reply Quote 0
                  • JaredBuschJ
                    JaredBusch @brandon220
                    last edited by

                    @brandon220 said in FreePBX outbound call routing:

                    I am having difficulty implementing this and not sure why. I have 3 extensions that I want to use the alternate trunk. In the outbound routes, I put 6x in the caller id field as shown in the examples. The three extensions are 60, 61, and 62. When I try to make an outbound call, I get an "all circuits busy" message. Inbound calls flow to the correct ring group. What am I missing?

                    Use 6[012] instead of 6X just to be safe if you are specifically only wanting to use it on 60, 61, and 62.
                    Specify the outbound CID

                    Beyond that, it should be a 100% match for the other outbound routes. Same trunks and everything.

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                    • brandon220B
                      brandon220
                      last edited by

                      Outbound CID is specified with the 10 digit number <aaabbbcccc>. I changed the numbers to 6[012] and am trying a call now....

                      1 Reply Last reply Reply Quote 0
                      • brandon220B
                        brandon220
                        last edited by

                        Still getting the error message... It makes no sense.

                        1 Reply Last reply Reply Quote 0
                        • brandon220B
                          brandon220
                          last edited by

                          0_1522856696045_Capture.PNG

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                          • brandon220B
                            brandon220
                            last edited by

                            0_1522856780295_Capture2.PNG

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                            • JaredBuschJ
                              JaredBusch
                              last edited by

                              I’m enroute to a potential PBX client meeting. Remind me about this thread later

                              1 Reply Last reply Reply Quote 2
                              • brandon220B
                                brandon220
                                last edited by

                                Now they are getting all circuits busy from all extensions on outbound calls. Inbound calls are fine. This is driving me nuts.

                                JaredBuschJ 1 Reply Last reply Reply Quote 0
                                • JaredBuschJ
                                  JaredBusch @brandon220
                                  last edited by

                                  @brandon220 said in FreePBX outbound call routing:

                                  Now they are getting all circuits busy from all extensions on outbound calls. Inbound calls are fine. This is driving me nuts.

                                  Because you are doing things wrong, obviously.

                                  Stop reacting and changing things.

                                  Post your, redacted, trunk setup.
                                  Then post your outbound routes list.
                                  Then you outbound route detail.

                                  1 Reply Last reply Reply Quote 0
                                  • brandon220B
                                    brandon220
                                    last edited by

                                    It has been working fine for months. The only thing I changed yesterday was the CID on the outbound but put it back after it made no difference.

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                                    • brandon220B
                                      brandon220
                                      last edited by

                                      2_1522936706969_Capture3.PNG 1_1522936706969_Capture2.PNG 0_1522936706969_Capture1.PNG

                                      JaredBuschJ 1 Reply Last reply Reply Quote 0
                                      • brandon220B
                                        brandon220
                                        last edited by

                                        0_1522936896325_Capture4.PNG

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                                        • brandon220B
                                          brandon220
                                          last edited by

                                          2_1522937122919_Capture7.PNG 1_1522937122918_Capture6.PNG 0_1522937122918_Capture5.PNG

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                                          • brandon220B
                                            brandon220
                                            last edited by

                                            Both trunks are registered in VOIP.MS and show online in the FreePBX dashboard. Inbound calls are working with no issues.

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