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    Outlook / Exchange Online launch issue

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    • bbigfordB
      bbigford @dbeato
      last edited by

      @dbeato said in Outlook / Exchange Online launch issue:

      @bbigford said in Outlook / Exchange Online launch issue:

      @travisdh1 said in Outlook / Exchange Online launch issue:

      @bbigford said in Outlook / Exchange Online launch issue:

      Re: Outlook 2016 Cannot Open Because of Set of Folders

      Forking... Yay, I just ran into a WTF issue as well with Outlook. User 1 works fine. Outlook 2016, using O365 Essentials licensing. User 2 is on the same PC and can connect the client via IMAP, but not Exchange. Throws this lovely error. Tried a reinstall, Office removal tool, no avail.

      0_1517339777517_20180130_120502.jpg

      Dumb questions from me time. Same domain?

      Yep, PC is on the domain, email address shows correct domain. Verified the user has a mailbox and proper licensing.

      Is Autodiscover setup properly?

      Actually, it looks like it is autodiscover. Autodiscover passed by running a connectivity test externally. But after installing a Microsoft analyzer on the user's workstation, it failed and said that https://companywebsite.com/autodiscover/autodiscover.xml is interfering. No idea currently who is hosting their company site (already checked their registrar). I'll have to talk to their marketing individual tomorrow.

      1 Reply Last reply Reply Quote 1
      • bbigfordB
        bbigford @dbeato
        last edited by

        @dbeato said in Outlook / Exchange Online launch issue:

        @bbigford said in Outlook / Exchange Online launch issue:

        @travisdh1 said in Outlook / Exchange Online launch issue:

        @bbigford said in Outlook / Exchange Online launch issue:

        Re: Outlook 2016 Cannot Open Because of Set of Folders

        Forking... Yay, I just ran into a WTF issue as well with Outlook. User 1 works fine. Outlook 2016, using O365 Essentials licensing. User 2 is on the same PC and can connect the client via IMAP, but not Exchange. Throws this lovely error. Tried a reinstall, Office removal tool, no avail.

        0_1517339777517_20180130_120502.jpg

        Dumb questions from me time. Same domain?

        Yep, PC is on the domain, email address shows correct domain. Verified the user has a mailbox and proper licensing.

        Is Autodiscover setup properly?

        Resolved. HKEY_CURRENT_USER > Software > Microsoft > Office > 15.0 > Outlook > Autodiscover . Within Autodiscover add a DWORD (32 bit Value) with the name ExcludeHttpsRootDomain and set the value to 1.

        I am not alone... https://community.spiceworks.com/topic/795327-weird-autodiscover-issue

        dbeatoD 1 Reply Last reply Reply Quote 1
        • dbeatoD
          dbeato @bbigford
          last edited by

          @bbigford said in Outlook / Exchange Online launch issue:

          @dbeato said in Outlook / Exchange Online launch issue:

          @bbigford said in Outlook / Exchange Online launch issue:

          @travisdh1 said in Outlook / Exchange Online launch issue:

          @bbigford said in Outlook / Exchange Online launch issue:

          Re: Outlook 2016 Cannot Open Because of Set of Folders

          Forking... Yay, I just ran into a WTF issue as well with Outlook. User 1 works fine. Outlook 2016, using O365 Essentials licensing. User 2 is on the same PC and can connect the client via IMAP, but not Exchange. Throws this lovely error. Tried a reinstall, Office removal tool, no avail.

          0_1517339777517_20180130_120502.jpg

          Dumb questions from me time. Same domain?

          Yep, PC is on the domain, email address shows correct domain. Verified the user has a mailbox and proper licensing.

          Is Autodiscover setup properly?

          Resolved. HKEY_CURRENT_USER > Software > Microsoft > Office > 15.0 > Outlook > Autodiscover . Within Autodiscover add a DWORD (32 bit Value) with the name ExcludeHttpsRootDomain and set the value to 1.

          I am not alone... https://community.spiceworks.com/topic/795327-weird-autodiscover-issue

          Yeah, I have done this before an the Exclude SCP too.

          bbigfordB 1 Reply Last reply Reply Quote 0
          • bbigfordB
            bbigford @dbeato
            last edited by

            @dbeato said in Outlook / Exchange Online launch issue:

            @bbigford said in Outlook / Exchange Online launch issue:

            @dbeato said in Outlook / Exchange Online launch issue:

            @bbigford said in Outlook / Exchange Online launch issue:

            @travisdh1 said in Outlook / Exchange Online launch issue:

            @bbigford said in Outlook / Exchange Online launch issue:

            Re: Outlook 2016 Cannot Open Because of Set of Folders

            Forking... Yay, I just ran into a WTF issue as well with Outlook. User 1 works fine. Outlook 2016, using O365 Essentials licensing. User 2 is on the same PC and can connect the client via IMAP, but not Exchange. Throws this lovely error. Tried a reinstall, Office removal tool, no avail.

            0_1517339777517_20180130_120502.jpg

            Dumb questions from me time. Same domain?

            Yep, PC is on the domain, email address shows correct domain. Verified the user has a mailbox and proper licensing.

            Is Autodiscover setup properly?

            Resolved. HKEY_CURRENT_USER > Software > Microsoft > Office > 15.0 > Outlook > Autodiscover . Within Autodiscover add a DWORD (32 bit Value) with the name ExcludeHttpsRootDomain and set the value to 1.

            I am not alone... https://community.spiceworks.com/topic/795327-weird-autodiscover-issue

            Yeah, I have done this before an the Exclude SCP too.

            What does SCP mean in regards to Exchange? I only know it as Secure Copy Protocol.

            dbeatoD 1 Reply Last reply Reply Quote 0
            • dbeatoD
              dbeato @bbigford
              last edited by

              @bbigford said in Outlook / Exchange Online launch issue:

              @dbeato said in Outlook / Exchange Online launch issue:

              @bbigford said in Outlook / Exchange Online launch issue:

              @dbeato said in Outlook / Exchange Online launch issue:

              @bbigford said in Outlook / Exchange Online launch issue:

              @travisdh1 said in Outlook / Exchange Online launch issue:

              @bbigford said in Outlook / Exchange Online launch issue:

              Re: Outlook 2016 Cannot Open Because of Set of Folders

              Forking... Yay, I just ran into a WTF issue as well with Outlook. User 1 works fine. Outlook 2016, using O365 Essentials licensing. User 2 is on the same PC and can connect the client via IMAP, but not Exchange. Throws this lovely error. Tried a reinstall, Office removal tool, no avail.

              0_1517339777517_20180130_120502.jpg

              Dumb questions from me time. Same domain?

              Yep, PC is on the domain, email address shows correct domain. Verified the user has a mailbox and proper licensing.

              Is Autodiscover setup properly?

              Resolved. HKEY_CURRENT_USER > Software > Microsoft > Office > 15.0 > Outlook > Autodiscover . Within Autodiscover add a DWORD (32 bit Value) with the name ExcludeHttpsRootDomain and set the value to 1.

              I am not alone... https://community.spiceworks.com/topic/795327-weird-autodiscover-issue

              Yeah, I have done this before an the Exclude SCP too.

              What does SCP mean in regards to Exchange? I only know it as Secure Copy Protocol.

              Service Control Point
              http://jetzemellema.blogspot.com/2015/10/how-to-remove-exchange-autodiscover-scp.html?m=1

              bbigfordB 1 Reply Last reply Reply Quote 1
              • bbigfordB
                bbigford @dbeato
                last edited by

                @dbeato said in Outlook / Exchange Online launch issue:

                @bbigford said in Outlook / Exchange Online launch issue:

                @dbeato said in Outlook / Exchange Online launch issue:

                @bbigford said in Outlook / Exchange Online launch issue:

                @dbeato said in Outlook / Exchange Online launch issue:

                @bbigford said in Outlook / Exchange Online launch issue:

                @travisdh1 said in Outlook / Exchange Online launch issue:

                @bbigford said in Outlook / Exchange Online launch issue:

                Re: Outlook 2016 Cannot Open Because of Set of Folders

                Forking... Yay, I just ran into a WTF issue as well with Outlook. User 1 works fine. Outlook 2016, using O365 Essentials licensing. User 2 is on the same PC and can connect the client via IMAP, but not Exchange. Throws this lovely error. Tried a reinstall, Office removal tool, no avail.

                0_1517339777517_20180130_120502.jpg

                Dumb questions from me time. Same domain?

                Yep, PC is on the domain, email address shows correct domain. Verified the user has a mailbox and proper licensing.

                Is Autodiscover setup properly?

                Resolved. HKEY_CURRENT_USER > Software > Microsoft > Office > 15.0 > Outlook > Autodiscover . Within Autodiscover add a DWORD (32 bit Value) with the name ExcludeHttpsRootDomain and set the value to 1.

                I am not alone... https://community.spiceworks.com/topic/795327-weird-autodiscover-issue

                Yeah, I have done this before an the Exclude SCP too.

                What does SCP mean in regards to Exchange? I only know it as Secure Copy Protocol.

                Service Control Point
                http://jetzemellema.blogspot.com/2015/10/how-to-remove-exchange-autodiscover-scp.html?m=1

                Ah, right. I had forgotten about that.

                1 Reply Last reply Reply Quote 0
                • BRRABillB
                  BRRABill
                  last edited by

                  We had to do some weird voodoo to get our Autodiscover to work in a hybrid scenario.

                  bbigfordB 1 Reply Last reply Reply Quote 1
                  • bbigfordB
                    bbigford @BRRABill
                    last edited by

                    @brrabill said in Outlook / Exchange Online launch issue:

                    We had to do some weird voodoo to get our Autodiscover to work in a hybrid scenario.

                    I honestly can't remember what I had to do the one time I did a hybrid setup, as it's been about 3 years. What did you have to do?

                    BRRABillB 1 Reply Last reply Reply Quote 0
                    • BRRABillB
                      BRRABill @bbigford
                      last edited by

                      @bbigford said in Outlook / Exchange Online launch issue:

                      @brrabill said in Outlook / Exchange Online launch issue:

                      We had to do some weird voodoo to get our Autodiscover to work in a hybrid scenario.

                      I honestly can't remember what I had to do the one time I did a hybrid setup, as it's been about 3 years. What did you have to do?

                      I create a folder on the local hard drive stipulating what servers to look to.

                      I also create registry entries to force Outlook to use the local file first.

                      1 Reply Last reply Reply Quote 1
                      • BRRABillB
                        BRRABill
                        last edited by

                        [HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\AutoDiscover]
                        "OURDOMAIN.com"="C:\autodiscover\autodiscover.xml"
                        "ExcludeScpLookup"=dword:00000001
                        "ExcludeHttpsRootDomain"=dword:00000001
                        "ExcludeHttpsAutodiscoverDomain"=dword:00000001
                        "ExcludeHttpRedirect"=dword:00000001
                        "ExcludeSrvLookup"=dword:00000001
                        "ExcludeSrvRecord"=dword:00000001
                        "PreferLocalXML"=dword:00000001

                        1 Reply Last reply Reply Quote 1
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