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    SodiumSuite Agent Poll Interval

    SodiumSuite
    sodiumsuite sodium agent sodium dashboard rmm
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    • dbeatoD
      dbeato
      last edited by

      I have been reviewing based on a message by @Tim_G regarding the Agents polling in Sodium Suite. I have three Windows 10 agents and 2 Linux agents right now.

      0_1517060412064_DeepinScreenshot_select-area_20180127084006.png

      The Linux devices are polling properly. Windows Devices are connecting properly to the Vultr Server hosting it.
      0_1517060501090_DeepinScreenshot_select-area_20180127084134.png

      My question is, do the agent report on a scheduled time basis or is just any time I request. The strange part is that if I go to the Storage and User Tab and request to get users, I can get the username and confirm the computer received that connection. But the agent still doesn't show up as updated or contacted. Example with Linux below:
      0_1517060617079_DeepinScreenshot_select-area_20180127084325.png

      1 Reply Last reply Reply Quote 0
      • scottalanmillerS
        scottalanmiller
        last edited by

        Report is every twenty minutes.

        dbeatoD 1 Reply Last reply Reply Quote 1
        • dbeatoD
          dbeato @scottalanmiller
          last edited by

          @scottalanmiller said in SodiumSuite Agent Poll Interval:

          Report is every twenty minutes.

          Good to know 🙂

          scottalanmillerS 1 Reply Last reply Reply Quote 0
          • scottalanmillerS
            scottalanmiller @dbeato
            last edited by

            @dbeato said in SodiumSuite Agent Poll Interval:

            @scottalanmiller said in SodiumSuite Agent Poll Interval:

            Report is every twenty minutes.

            Good to know 🙂

            Although there is an issue and polling is down right now. Last poll was 6am.

            dbeatoD 1 Reply Last reply Reply Quote 0
            • dbeatoD
              dbeato @scottalanmiller
              last edited by

              @scottalanmiller said in SodiumSuite Agent Poll Interval:

              @dbeato said in SodiumSuite Agent Poll Interval:

              @scottalanmiller said in SodiumSuite Agent Poll Interval:

              Report is every twenty minutes.

              Good to know 🙂

              Although there is an issue and polling is down right now. Last poll was 6am.

              Ok

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              • ObsolesceO
                Obsolesce
                last edited by

                It was over many hours yesterday. I rebooted and verified the service was running. I also allowed the port to be open.

                I'll check later today to see if it still isn't showing up on the dashboard.

                scottalanmillerS 1 Reply Last reply Reply Quote 0
                • scottalanmillerS
                  scottalanmiller @Obsolesce
                  last edited by

                  @tim_g said in SodiumSuite Agent Poll Interval:

                  It was over many hours yesterday. I rebooted and verified the service was running. I also allowed the port to be open.

                  I'll check later today to see if it still isn't showing up on the dashboard.

                  No port is needed inbound, outbound only.

                  ObsolesceO 1 Reply Last reply Reply Quote 0
                  • ObsolesceO
                    Obsolesce @scottalanmiller
                    last edited by

                    @scottalanmiller said in SodiumSuite Agent Poll Interval:

                    @tim_g said in SodiumSuite Agent Poll Interval:

                    It was over many hours yesterday. I rebooted and verified the service was running. I also allowed the port to be open.

                    I'll check later today to see if it still isn't showing up on the dashboard.

                    No port is needed inbound, outbound only.

                    Ya outbound is open by default on Windows.

                    scottalanmillerS 1 Reply Last reply Reply Quote 1
                    • scottalanmillerS
                      scottalanmiller @Obsolesce
                      last edited by

                      @tim_g said in SodiumSuite Agent Poll Interval:

                      @scottalanmiller said in SodiumSuite Agent Poll Interval:

                      @tim_g said in SodiumSuite Agent Poll Interval:

                      It was over many hours yesterday. I rebooted and verified the service was running. I also allowed the port to be open.

                      I'll check later today to see if it still isn't showing up on the dashboard.

                      No port is needed inbound, outbound only.

                      Ya outbound is open by default on Windows.

                      Right, by default, nothing needs to be done for ports.

                      1 Reply Last reply Reply Quote 0
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