My Own Worst Enemy...
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If only they had read this first...
http://community.spiceworks.com/topic/264377-as-the-rollers-turn-service-provider-do-you-copy?page=1. -
@NetworkNerd said:
By the time I made a call to the site to get more information, the lease for the new copier had already been signed by someone there.
Looks like it's not your fault and not your butt on the line.
Yes, it would have been nice to save the company spending unnecessary money.Always remember that shiny-new-device syndrome will always outweigh common sense and process. Particularly with power users and managers (double trouble if both are true).
@NetworkNerd said:
Now I think I have waited too long since this happened Tuesday afternoon to really do anything about it.
Not at all. Sometimes waiting a bit can be beneficial as it it allows you to review the situation with a cooler head.
@NetworkNerd said:
per-impression overage fee (not cool).
We pay per page, granted it's a tiny amount per B&W but I gather that the fee being charged to you is significantly higher than that
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It's a tricky one for me. Traditionally I haven't been responsible for photocopiers and I liked it that way. Now these have become multifunction devices it impacts on me. But I'm reluctant to take ownership. I don't want people phoning me up saying "the photocopier is broke, can you fix it". So I try and take a back seat on the whole thing. But I then get grumpy when things don't go how I'd like them. I guess I want to have my cake and eat it.
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@nadnerB said:
@NetworkNerd said:
per-impression overage fee (not cool).
We pay per page, granted it's a tiny amount per B&W but I gather that the fee being charged to you is significantly higher than that
I was thinking the same thing. Most of these companies do ask what your normal printing volume is (which they should already know - sounds like the old one is being replaced by the same company at the same fee, but maybe I'm simply reading to much into it). Then the company sets a monthly minimum at or slightly below that number perhaps giving you a slight, and I mean slight (say $0.0005/sheet) discount.
We were changing a major process that was estimated to cut our printing in half or less. When we renewed the contract on the printer in that area, we significantly lowered the monthly requirement. Our base pay per page didn't change, and the overage went up by $0.0001/sheet.
All that said, I agree with nadnerB it's not to late to say something to whomever signed the contract and let them know what the company process is for acquiring new IT equipment.
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@NetworkNerd said:
I was told the monthly cost was the same, toner was covered, and so was maintenance. I did mention the fact that they were allotted only 300 black and white impressions before having to pay a per-impression overage fee (not cool).
Technically they failed on a business level here, not a technical one. That they made a bad business decision and need IT, not management or finance, to point that out is really a business failing, not a failing on the part of IT. Sure, IT could step up and do other departments' jobs for them, but they shouldn't have to. Why are managers and financial people paid to be in those roles if they need to rely on IT people to do the financial assessments?
It's great to get more eyes on a problem, but IT shouldn't feel that it has failed when they don't cover every base for every department. If they did that, they should become the CEOs and fire everyone else and keep all the profits for themselves.
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Here's an added twist. They sent the leasing agreement to our CFO who then responded with...did you run this by IT first? They then responded that they had spoken with me via phone and thought I was good with everything.
I think it's time we set the record straight.
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@scottalanmiller said:
If they did that, they should become the CEOs and fire everyone else and keep all the profits for themselves.
I often think that would be a great plan.
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@NetworkNerd said:
Here's an added twist. They sent the leasing agreement to our CFO who then responded with...did you run this by IT first? They then responded that they had spoken with me via phone and thought I was good with everything.
Your CFO made a classic mistake then. He should never have trusted their answer and should always ask you directly. It sounds like you're beating yourself up because those above you have failed to implement the right procedures.
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@NetworkNerd said:
Here's an added twist. They sent the leasing agreement to our CFO who then responded with...did you run this by IT first? They then responded that they had spoken with me via phone and thought I was good with everything.
I think it's time we set the record straight.
I think you have a few organizational issues here. You've had issues in the past where the CFO passed financial decision making over to you which you can do but he's explicitly qualified for and you are simply a well informed, smart party.
- Did the CFO ask it to pass to you for technical approval or for financial approval?
- Did the CFO approve from a financial sense before passing to you or avoid approving altogether?
- Did the signing party accept your technical acceptance as financial advice?
- Who is overseeing these communications and processes to know which teams are doing which jobs?
- I think that you need a clear cut role with the CFO, if you are playing the CFO, you should be the CFO.
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@Carnival-Boy said:
@scottalanmiller said:
If they did that, they should become the CEOs and fire everyone else and keep all the profits for themselves.
I often think that would be a great plan.
It always sounds that way, what I have found, though, is that IT people are notoriously bad at a lot of things (management, forecasting, sales, marketing, etc.) and it all falls apart if they try to do all of those roles. But the degree to which businesses rely on IT because someone who is generally "bright" with no experience or training turns out to be way more useful than getting advice from people who have a lifetime dedicated to the field but are not all that bright.
This supports Scott Adams' claims that the vast majority of the workforce are "in the way" and actually taking value away from the businesses that employ them and the economy in general.
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@Carnival-Boy said:
Your CFO made a classic mistake then. He should never have trusted their answer and should always ask you directly. It sounds like you're beating yourself up because those above you have failed to implement the right procedures.
He probably should have communicated directly. But it sounds like the issue was more that people were not in sync. Did he ask for the wrong approval from the wrong person? Did the third party use common sense to say that that didn't make sense and try to do something really sensible given that the CFO asking IT to approve the financial portion made no sense.
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To answer your question, he basically asked them if they talked to me about whether the decision made financial sense from a leasing contract perspective. We've decided to go without maintenance contracts in the past to save money. He mentioned that and how this can be a cheaper route. But once the other party spoke for me saying I was fine with it he was fine with it.
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@NetworkNerd said:
To answer your question, he basically asked them if they talked to me about whether the decision made financial sense from a leasing contract perspective. We've decided to go without maintenance contracts in the past to save money. He mentioned that and how this can be a cheaper route. But once the other party spoke for me saying I was fine with it he was fine with it.
Yeah, that's the big problem. Why would the financial head get financial advice from IT? Something is very wrong. You are functioning as a senior financial person to the head of finance!!
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@scottalanmiller said:
Yeah, that's the big problem. Why would the financial head get financial advice from IT? Something is very wrong. You are functioning as a senior financial person to the head of finance!!
This is a point I have disagreed with you on before. He is not getting financial advice. He is getting technical advice. The CFO should not be expected to deal with the details of the hardware and determining all the IT costs involved in choosing a lease with maintenance over something without. Only a person with IT skills can know how much IT time will be spent for comparison purposes.
That is IT's role in decisions like this. Once these facts are known, they are presented to the CFO to make the business decision.
You always mix too much big business/enterprise concepts into the SMB space. No matter how "things should be," things are much different between the two.
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@JaredBusch said:
@scottalanmiller said:
Yeah, that's the big problem. Why would the financial head get financial advice from IT? Something is very wrong. You are functioning as a senior financial person to the head of finance!!
This is a point I have disagreed with you on before. He is not getting financial advice. He is getting technical advice. The CFO should not be expected to deal with the details of the hardware and determining all the IT costs involved in choosing a lease with maintenance over something without. Only a person with IT skills can know how much IT time will be spent for comparison purposes.
That is IT's role in decisions like this. Once these facts are known, they are presented to the CFO to make the business decision.
You always mix too much big business/enterprise concepts into the SMB space. No matter how "things should be," things are much different between the two.
And we (IT) are asked to approve the bills for IT services, which would include said lease agreement. I can see why the CFO would want my input in this case.
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@JaredBusch said:
@scottalanmiller said:
Yeah, that's the big problem. Why would the financial head get financial advice from IT? Something is very wrong. You are functioning as a senior financial person to the head of finance!!
This is a point I have disagreed with you on before. He is not getting financial advice. He is getting technical advice. The CFO should not be expected to deal with the details of the hardware and determining all the IT costs involved in choosing a lease with maintenance over something without. Only a person with IT skills can know how much IT time will be spent for comparison purposes.
That is IT's role in decisions like this. Once these facts are known, they are presented to the CFO to make the business decision.
You always mix too much big business/enterprise concepts into the SMB space. No matter how "things should be," things are much different between the two.
If he is asking about if leasing makes financial sense, that's not technical. That's purely understanding opex, capex, ROI, TCO, etc. No technical there at all.
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@NetworkNerd said:
@JaredBusch said:
@scottalanmiller said:
Yeah, that's the big problem. Why would the financial head get financial advice from IT? Something is very wrong. You are functioning as a senior financial person to the head of finance!!
This is a point I have disagreed with you on before. He is not getting financial advice. He is getting technical advice. The CFO should not be expected to deal with the details of the hardware and determining all the IT costs involved in choosing a lease with maintenance over something without. Only a person with IT skills can know how much IT time will be spent for comparison purposes.
That is IT's role in decisions like this. Once these facts are known, they are presented to the CFO to make the business decision.
You always mix too much big business/enterprise concepts into the SMB space. No matter how "things should be," things are much different between the two.
And we (IT) are asked to approve the bills for IT services, which would include said lease agreement. I can see why the CFO would want my input in this case.
Input, sure. IT has good reason to put eyes on the subject. But who did the CFO want to run the numbers and determine if it made financial sense?
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@scottalanmiller said:
If he is asking about if leasing makes financial sense, that's not technical. That's purely understanding opex, capex, ROI, TCO, etc. No technical there at all.
And how do you get ROI, TCO, etc. without having IT participate? You do not.
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@JaredBusch said:
@scottalanmiller said:
If he is asking about if leasing makes financial sense, that's not technical. That's purely understanding opex, capex, ROI, TCO, etc. No technical there at all.
And how do you get ROI, TCO, etc. without having IT participate? You do not.
For a printer, you probably get no financial input from IT. But you certainly can never get that solely from IT. That's a financial decision that might value some amount of IT input. It is never an IT decision alone. It can be financial alone or financial and IT together.
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If you were left out of the loop, it isn't your fault. Could you have prevented some higher costs from being an issue? Yes, but ONLY if you knew. If you didn't know, it's nothing you should blame yourself for
