MSP Removes Good Hyper-V to Install Older, Bad Setup
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I introduced a friend to Hyper-V as he was wasting resources on physical servers. I installed Hyper-V Server on 2 new host machines and helped him migrate a few servers. A few weeks later, I went back to help with a firewall issue. While I was away, his normal MSP had him blow out my installs and load 2012 Server (not R2) and the Hyper-V role. They said it was easier for them to manage remotely. I'm still puzzled.
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@brandon220 said in Hyper-V Architecture 2016 and How To Install:
I introduced a friend to Hyper-V as he was wasting resources on physical servers. I installed Hyper-V Server on 2 new host machines and helped him migrate a few servers. A few weeks later, I went back to help with a firewall issue. While I was away, his normal MSP had him blow out my installs and load 2012 Server (not R2) and the Hyper-V role. They said it was easier for them to manage remotely. I'm still puzzled.
And he PAYS them?
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@scottalanmiller said in Hyper-V Architecture 2016 and How To Install:
And he PAYS them?
Well DUH, otherwise they wouldn't put any effort into breaking those systems. . .
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Yes, the company he works for pays them. They have an agreement, but I don't know the details.
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@brandon220 That agreement must be
You allow us to do whatever we want to put the business at more risk so we can charge more -
@brandon220 said in Hyper-V Architecture 2016 and How To Install:
I introduced a friend to Hyper-V as he was wasting resources on physical servers. I installed Hyper-V Server on 2 new host machines and helped him migrate a few servers. A few weeks later, I went back to help with a firewall issue. While I was away, his normal MSP had him blow out my installs and load 2012 Server (not R2) and the Hyper-V role. They said it was easier for them to manage remotely. I'm still puzzled.
Of course they are, because then they just log into the VM Dom0 for admining. What they should have done was remoted into a machine on the network and used that to admin Hyper-V.
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Forked
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So what other crazy practices has this MSP done to your friend? Have you spoke with him about how he's being abused by the MSP?
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@DustinB3403 said in MSP Removes Good Hyper-V to Install Older, Bad Setup:
So what other crazy practices has this MSP done to your friend? Have you spoke with him about how he's being abused by the MSP?
Also I am available for a quote!
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On a serious note, that MSP needs fired. Seriously. The time they just billed for that is outright theft.
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Following the MSP forums would be enough for any business decision maker to consider other options.
"What you're getting only $90/desktop, I am getting $150 a desktop per month".
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@bigbear said in MSP Removes Good Hyper-V to Install Older, Bad Setup:
Following the MSP forums would be enough for any business decision maker to consider other options.
"What you're getting only $90/desktop, I am getting $150 a desktop per month".
Following most IT forums would result in companies not wanting to hire IT people at all!
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I think the main item they handle is the exchange server. They set it up originally. The MSP hosed it up as well a few months ago and had to get Microsoft engineers involved. IIRC it was down about 8 hours. Again, I don't know their rates or what is in the contract.
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@brandon220 you have the ability to sit your friend down and discuss how he's being screwed over.
If he trust you to work on his environment, and you're actually friends he should take what you say to heart and fire this MSP.
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@brandon220 said in MSP Removes Good Hyper-V to Install Older, Bad Setup:
I think the main item they handle is the exchange server. They set it up originally.
Is the MSP who talked them into on-premises email too? Not that there aren't cases for it, but there are no cases where on-premises email and an incompetent MSP go together.
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@DustinB3403 said in MSP Removes Good Hyper-V to Install Older, Bad Setup:
If he trust you to work on his environment, and you're actually friends he should take what you say to heart and fire this MSP.
Show him the thread, get him involved here. Might be a discussion he needs to see some industry response to and not just one guy that he might trust but think might be going against the flow.
He might not realize that this MSP is seriously not doing basic best practices and is screwing him in "we don't even have to see the environment to know this" kind of ways. Basic competence is being missed and major red flags in spots that we don't know for sure about.
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@DustinB3403 We are long time friends and he trusts me completely. I have helped their company over the years and made great changes for them. In fact, one of the "higher up" managers had him call me last Friday to thank me for some of the changes I recommended and implemented. He said it has saved them money and avoided constant issues they were having prior to the changes. Craziest part is that while I was there making the changes for the better is exactly when said MSP was remotely creating more issues. They were on speaker in the server room for hours and hours and I heard every word.
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@brandon220 said in MSP Removes Good Hyper-V to Install Older, Bad Setup:
@DustinB3403 We are long time friends and he trusts me completely. I have helped their company over the years and made great changes for them. In fact, one of the "higher up" managers had him call me last Friday to thank me for some of the changes I recommended and implemented. He said it has saved them money and avoided constant issues they were having prior to the changes. Craziest part is that while I was there making the changes for the better is exactly when said MSP was remotely creating more issues. They were on speaker in the server room for hours and hours and I heard every word.
So they trust you completely, but trust the MSP screwing them more? Something seems amiss.
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@scottalanmiller said in MSP Removes Good Hyper-V to Install Older, Bad Setup:
So they trust you completely, but trust the MSP screwing them more? Something seems amiss.
I was just about to say that.
If the business and your friend trust you entirely, why are they allowing the MSP to crash the ship?
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@scottalanmiller Yes, going by strictly memory though - they were running Exchange 2010 on bare metal (2008 server) and migrated to 2013 on bare metal again but with 2012. No VM for the email. I honestly don't believe there are backups for the Exchange either. If there are, I don't know about it - and I know their network very well for not being employed by them.
