Do you know all your APs?
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Client with UBNT Controller and nine APs on site having issues recently.
Up until about two weeks ago, client had no reported Issues with Wireless other than the normal here and there. Now they have five people complaining their phones and tablets won't connect to the internet. They have wifi signal, but get a message network disabled.
the SSID is good, but not one that is in the UBNT Controller, so not managed centrally, so what / where is it.
After doing several hours of trouble shooting and tracing down the issue it comes do to:
There are 10 APs,.. not nine. the tenth is....A Meraki in an office.
This goes with what I determined yesterday - it had to be 'another network' device as the SSID was different. As it turns out, yes, a Meraki wireless AP, running a different SSID that was not renewed due to the client favoring the UBNT line and not wanting to continue to invest in licenses for that service.
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Thinking it over, it's p[ossible that the Meraki came in as a 'Free sample'. I received one about three years ago after sitting in on a demo.
I got rid of it about two years ago and have only UBNT ...
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This sounds like a failure on whoever did the install. They should've removed all the old equipment and they did not.
I'm also not sure what was hard about figuring this out it's a different SS ID so boom done not your problem. Somebody's got a rogue wireless.
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@JaredBusch said in Do you know all your APs?:
This sounds like a failure on whoever did the install. They should've removed all the old equipment and they did not.
I'm also not sure what was hard about figuring this out it's a different SS ID so boom done not your problem. Somebody's got a rogue wireless.
I was kind wondering the same thing - the fact that it was a different SSID should have solved this issue the instant that they complained. But we all know users - yeah yeah.. of course that's the SSID, what else would it be - they didn't even look.
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Ah - but in this case (not all)
It was an AP received and setup by the onsite IT prior to NTG take over.
So it was a Valid Device and SSID prior to it being discontinued. But 'unknown' to NTG. So it was a valid / working / known device just not known to us.
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@gjacobse said in Do you know all your APs?:
Ah - but in this case (not all)
It was an AP received and setup by the onsite IT prior to NTG take over.
So it was a Valid Device and SSID prior to it being discontinued. But 'unknown' to NTG. So it was a valid / working / known device just not known to us.
Sure - and this is where when you asked them to confirm they were on the right wifi - who knows what crazy users will do with personal devices (aka join any random open wifi network), that should have been the tip off.. but as I said, assuming you did ask them to confirm... it's just as likely that they lied to you about checking.
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@gjacobse said in Do you know all your APs?:
Ah - but in this case (not all)
It was an AP received and setup by the onsite IT prior to NTG take over.
So it was a Valid Device and SSID prior to it being discontinued. But 'unknown' to NTG. So it was a valid / working / known device just not known to us.
Did you install the new wireless? If the answer is yes the failures on you. You should've never left the site without confirming the old SS IDs were no longer broadcasting.
On the other hand if everything was set up by the previous person and you just took over management I can easily see this.
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@JaredBusch said in Do you know all your APs?:
@gjacobse said in Do you know all your APs?:
Ah - but in this case (not all)
It was an AP received and setup by the onsite IT prior to NTG take over.
So it was a Valid Device and SSID prior to it being discontinued. But 'unknown' to NTG. So it was a valid / working / known device just not known to us.
Did you install the new wireless? If the answer is yes the failures on you. You should've never left the site without confirming the old SS IDs were no longer broadcasting.
On the other hand if everything was set up by the previous person and you just took over management I can easily see this.
NTG has added four maybe five APs - all UBNT and attached to the UBNT Controller. We will be adding one ore two more in the near future likely to cover this new gap, and to extend as needed in other areas of the office / shop.
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@gjacobse said in Do you know all your APs?:
@JaredBusch said in Do you know all your APs?:
@gjacobse said in Do you know all your APs?:
Ah - but in this case (not all)
It was an AP received and setup by the onsite IT prior to NTG take over.
So it was a Valid Device and SSID prior to it being discontinued. But 'unknown' to NTG. So it was a valid / working / known device just not known to us.
Did you install the new wireless? If the answer is yes the failures on you. You should've never left the site without confirming the old SS IDs were no longer broadcasting.
On the other hand if everything was set up by the previous person and you just took over management I can easily see this.
NTG has added four maybe five APs - all UBNT and attached to the UBNT Controller. We will be adding one ore two more in the near future likely to cover this new gap, and to extend as needed in other areas of the office / shop.
That still doesn't answer my question.
