Faxes - possible older machine having issues
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Anyone seen an older fax machine have transmission problems yet report that it's transmissions were OK?
Here's my situation:
We have an 8-10 year old Gestetner DS415 all in one Printer/Copier/Fax. It's a beast, desktop model. Overall it works very well, though it's starting to have jamming problems.We've been sending and receiving faxes on this machine since the beginning of it's life. Recently we have majorly up'ed the load on the outbound faxing due to new processes and new software.
The issue we're having is that when we send larger faxes (say over 15-20 pages) the receiving end (single phone number where they have a bank, 1000's, of fax servers receiving), often shows that the fax was interrupted, although they are receiving the entire fax. When looking at their system, and example is that we'll see all of page 1, half of page 2 and all of the remaining pages will be intact. Our fax machine reports no problems.
Thoughts? Could my machine be dieing? some sort of communication mismatch between my old machine and their fax pool?
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FYI, When we first moved to our new provider (athenahealth for those wondering), though our carrier we forwarded all calls destine for our fax number directly to athena - nary a day went by where we wouldn't find a fax in this similar state, and these faxes are coming in from dozens of clinics and hospitals around the city and state.
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This is a traditional fax, no VoIP / FoIP involved?
I have not seen any do that.
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Is there VOIP - I suppose there could be, but not directly on my part.
Cox is our provider - they have a modem in the closet that converts the coax into POTS lines, what I don't know is - is that box a VOIP to POTS convertor?
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I think its time https://www.youtube.com/watch?v=WsBB93IqJkE
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LOL.. yeah... Even the vendor is trying to get me to get rid of it as maintenance costs are really going up. I think they will be on the replacement block for next year.
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Yes, COAX is a digital line. So that is almost certainly VoIP.
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Much of that movie was filmed in Irving, TX.
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@scottalanmiller said:
Yes, COAX is a digital line. So that is almost certainly VoIP.
So do you think that's my problem? the conversion?
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@Dashrender said:
@scottalanmiller said:
Yes, COAX is a digital line. So that is almost certainly VoIP.
So do you think that's my problem? the conversion?
Not likely, they have probably addressed that in some way. But it is possible. They should disclose that if it is a problem, though. Do you know if modems work over it?
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@scottalanmiller said:
Not likely, they have probably addressed that in some way. But it is possible. They should disclose that if it is a problem, though. Do you know if modems work over it?
I have no idea. I can send faxes to my main office without any issues through this line, so I tend to agree that it's most likely not the issue I'm having - but you know how it is.. if someone can blame someone else, they will.
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Sounds like the issue is elsewhere then. Maybe it is on the receiving end?
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Maybe it is time to look at a hosted fax service?
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@scottalanmiller said:
Maybe it is time to look at a hosted fax service?
I use myFax/eFax and it works good.
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I can't get them to replace the fax machine, let along consider going to an even more expensive hosted fax solution.
The problem isn't about receiving, it's about sending - so I'd have to have a solution where I could securely send scanned documents and they would then be faxed in.
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@Dashrender said:
I can't get them to replace the fax machine, let along consider going to an even more expensive hosted fax solution.
The problem isn't about receiving, it's about sending - so I'd have to have a solution where I could securely send scanned documents and they would then be faxed in.
Faxes are completely insecure. Why would they need security for a new solution when they don't need it now?
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@Dashrender said:
I can't get them to replace the fax machine, let along consider going to an even more expensive hosted fax solution.
Umm more expensive? How?
AT&T phone line is $40-$50 per month + long distance.
eFax.com (MyFax.com) is < $20 per month for the base package.
The users do not know that there is no phone line on the copier because they still walk up to hit and push the fax button. The copier handles it. For the incoming faxes, that goes to a specified person. That person will open each one and forward the email to the department that needs it.
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@scottalanmiller said:
@Dashrender said:
I can't get them to replace the fax machine, let along consider going to an even more expensive hosted fax solution.
The problem isn't about receiving, it's about sending - so I'd have to have a solution where I could securely send scanned documents and they would then be faxed in.
Faxes are completely insecure. Why would they need security for a new solution when they don't need it now?
LOL - You're so right, but the HIPAA police seem to think it is... and it is still the defacto standard in the medical community.
