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    Faxmaker - updating Office 365 for Receiving

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    • gjacobseG
      gjacobse @scottalanmiller
      last edited by

      @scottalanmiller said in Faxmaker - updating Office 365 for Receiving:

      @gjacobse said in Faxmaker - updating Office 365 for Receiving:

      O365 Admin Center Message Trace:

      0_1481590152706_2016-12-12 19_47_40-UpperLakesFood - NTG - Connected.png

      Which are the TO and FROM fields, there?

      can't seem to make columns:

      Date time; From ; To.

      scottalanmillerS 1 Reply Last reply Reply Quote 0
      • scottalanmillerS
        scottalanmiller @gjacobse
        last edited by

        @gjacobse said in Faxmaker - updating Office 365 for Receiving:

        @scottalanmiller said in Faxmaker - updating Office 365 for Receiving:

        @gjacobse said in Faxmaker - updating Office 365 for Receiving:

        O365 Admin Center Message Trace:

        0_1481590152706_2016-12-12 19_47_40-UpperLakesFood - NTG - Connected.png

        Which are the TO and FROM fields, there?

        can't seem to make columns:

        Date time; From ; To.

        They shoudl not be emailing to outside entities though, right? Faxmaker.com doesn't want to get that email and O365 might not want to relay to NTG. Try sending to internal people.

        DashrenderD 1 Reply Last reply Reply Quote 1
        • DashrenderD
          Dashrender
          last edited by

          I'll be at work another 5 mins if you want me to send you a fax to test it.

          gjacobseG 1 Reply Last reply Reply Quote 2
          • DashrenderD
            Dashrender @scottalanmiller
            last edited by

            @scottalanmiller said in Faxmaker - updating Office 365 for Receiving:

            @gjacobse said in Faxmaker - updating Office 365 for Receiving:

            @scottalanmiller said in Faxmaker - updating Office 365 for Receiving:

            @gjacobse said in Faxmaker - updating Office 365 for Receiving:

            O365 Admin Center Message Trace:

            0_1481590152706_2016-12-12 19_47_40-UpperLakesFood - NTG - Connected.png

            Which are the TO and FROM fields, there?

            can't seem to make columns:

            Date time; From ; To.

            They shoudl not be emailing to outside entities though, right? Faxmaker.com doesn't want to get that email and O365 might not want to relay to NTG. Try sending to internal people.

            If the Faxmaker device can act like a normal email client, then O365 shouldn't have a problem relaying, because the Faxmaker device will be logging in, not trying to be a spammer.

            scottalanmillerS 1 Reply Last reply Reply Quote 0
            • gjacobseG
              gjacobse @Dashrender
              last edited by gjacobse

              @Dashrender said in Faxmaker - updating Office 365 for Receiving:

              I'll be at work another 5 mins if you want me to send you a fax to test it.

              Test Fax received. I could see the system answer and receive.

              The message is now sitting in Server IIS6.0 inetpub\mailroot\queue

              scottalanmillerS 1 Reply Last reply Reply Quote 0
              • scottalanmillerS
                scottalanmiller @Dashrender
                last edited by

                @Dashrender said in Faxmaker - updating Office 365 for Receiving:

                @scottalanmiller said in Faxmaker - updating Office 365 for Receiving:

                @gjacobse said in Faxmaker - updating Office 365 for Receiving:

                @scottalanmiller said in Faxmaker - updating Office 365 for Receiving:

                @gjacobse said in Faxmaker - updating Office 365 for Receiving:

                O365 Admin Center Message Trace:

                0_1481590152706_2016-12-12 19_47_40-UpperLakesFood - NTG - Connected.png

                Which are the TO and FROM fields, there?

                can't seem to make columns:

                Date time; From ; To.

                They shoudl not be emailing to outside entities though, right? Faxmaker.com doesn't want to get that email and O365 might not want to relay to NTG. Try sending to internal people.

                If the Faxmaker device can act like a normal email client, then O365 shouldn't have a problem relaying, because the Faxmaker device will be logging in, not trying to be a spammer.

                It connects via SMTP, so it is always a relay.

                DashrenderD 1 Reply Last reply Reply Quote 0
                • scottalanmillerS
                  scottalanmiller @gjacobse
                  last edited by

                  @gjacobse said in Faxmaker - updating Office 365 for Receiving:

                  @Dashrender said in Faxmaker - updating Office 365 for Receiving:

                  I'll be at work another 5 mins if you want me to send you a fax to test it.

                  Test Fax received. I could see the system answer and receive.

                  The message is now sitting in Server IIS6.0 inetpub\mailroot\queue

                  I would expect IIS to log something, then.

                  1 Reply Last reply Reply Quote 0
                  • gjacobseG
                    gjacobse
                    last edited by

                    IIS Log file


                    #Software: Microsoft Internet Information Services 7.5
                    #Version: 1.0
                    #Date: 2016-12-13 00:00:42
                    #Fields: time c-ip cs-method cs-uri-stem sc-status
                    00:00:42 207.x.x.x - - 0
                    00:00:42 207.x.x.x EHLO - 0
                    00:00:42 207.x.x.x - - 0
                    00:00:42 207.x.x.x MAIL - 0
                    00:00:42 207.x.x.x - - 0
                    00:00:42 207.x.x.x RCPT - 0
                    00:00:42 207.x.x.x - - 0
                    00:00:42 207.x.x.x BDAT - 0
                    00:00:47 207.x.x.x - - 0
                    00:00:47 207.x.x.x RSET - 0
                    00:00:47 207.x.x.x - - 0
                    00:00:47 207.x.x.x MAIL - 0
                    00:00:47 207.x.x.x - - 0
                    00:00:47 207.x.x.x RCPT - 0
                    00:00:47 207.x.x.x - - 0
                    00:00:47 207.x.x.x BDAT - 0
                    00:00:53 207.x.x.x - - 0
                    00:00:53 207.x.x.x RSET - 0
                    00:00:53 207.x.x.x - - 0
                    00:00:53 207.x.x.x MAIL - 0
                    00:00:53 207.x.x.x - - 0
                    00:00:53 207.x.x.x RCPT - 0
                    00:00:53 207.x.x.x RCPT - 0
                    00:00:53 207.x.x.x - - 0
                    00:00:53 207.x.x.x - - 0
                    00:00:53 207.x.x.x BDAT - 0
                    00:00:53 67.x.x.x - - 0
                    00:00:53 67.x.x.x EHLO - 0
                    00:00:53 67.x.x.x - - 0
                    00:00:53 67.x.x.x MAIL - 0
                    00:00:53 67.x.x.x - - 0
                    00:00:53 67.x.x.x RCPT - 0
                    00:00:53 67.x.x.x - - 0
                    00:00:53 67.x.x.x DATA - 0
                    00:00:53 67.x.x.x - - 0
                    00:00:55 67.x.x.x - - 0
                    00:00:55 67.x.x.x QUIT - 0
                    00:00:55 67.x.x.x - - 0
                    00:00:55 207.x.x.x - - 0
                    00:00:55 207.x.x.x QUIT - 0
                    00:00:55 207.x.x.x - - 0
                    00:00:56 216.x.x.x EHLO - 250
                    00:00:56 216.x.x.x MAIL - 250
                    00:00:56 216.x.x.x RCPT - 250
                    00:00:56 216.x.x.x RCPT - 250
                    00:00:56 216.x.x.x BDAT - 250
                    00:00:56 216.x.x.x QUIT - 240


                    1 Reply Last reply Reply Quote 0
                    • DashrenderD
                      Dashrender @scottalanmiller
                      last edited by

                      @scottalanmiller said in Faxmaker - updating Office 365 for Receiving:

                      @Dashrender said in Faxmaker - updating Office 365 for Receiving:

                      @scottalanmiller said in Faxmaker - updating Office 365 for Receiving:

                      @gjacobse said in Faxmaker - updating Office 365 for Receiving:

                      @scottalanmiller said in Faxmaker - updating Office 365 for Receiving:

                      @gjacobse said in Faxmaker - updating Office 365 for Receiving:

                      O365 Admin Center Message Trace:

                      0_1481590152706_2016-12-12 19_47_40-UpperLakesFood - NTG - Connected.png

                      Which are the TO and FROM fields, there?

                      can't seem to make columns:

                      Date time; From ; To.

                      They shoudl not be emailing to outside entities though, right? Faxmaker.com doesn't want to get that email and O365 might not want to relay to NTG. Try sending to internal people.

                      If the Faxmaker device can act like a normal email client, then O365 shouldn't have a problem relaying, because the Faxmaker device will be logging in, not trying to be a spammer.

                      It connects via SMTP, so it is always a relay.

                      OMG stop saying that - yes I know it works like a relay - but it's not relaying to the outside world.. it's relaying to O365 - but I even took that back with my lower post stating that Faxmaker could act like a normal email client, logging into O365 and simply sending an email to someone else.

                      scottalanmillerS 1 Reply Last reply Reply Quote 0
                      • gjacobseG
                        gjacobse
                        last edited by

                        I have to step back from this for other matters...

                        1 Reply Last reply Reply Quote 0
                        • scottalanmillerS
                          scottalanmiller @Dashrender
                          last edited by

                          @Dashrender said in Faxmaker - updating Office 365 for Receiving:

                          OMG stop saying that - yes I know it works like a relay - but it's not relaying to the outside world.. it's relaying to O365 - but I even took that back with my lower post stating that Faxmaker could act like a normal email client, logging into O365 and simply sending an email to someone else.

                          But I need to keep saying it because it is screwing up your thinking. It IS a relay and it ACTS like a relay. It's relaying email from one MTA through another to a mailbox somewhere with an unknown number of relays behind it. Like the other discussion that we are having... this is a general case that you are trying to make specific. It's not a special case, it works as a relay, because it is a relay.

                          Relaying to the outside world is actually what it is doing in his example cases.

                          1 Reply Last reply Reply Quote 0
                          • DashrenderD
                            Dashrender
                            last edited by

                            I know that.

                            1 Reply Last reply Reply Quote 0
                            • gjacobseG
                              gjacobse
                              last edited by

                              So - the problem is not the problem but a different problem that is the problem. Facepalm

                              In talking with the person today, the issue is this:

                              User Janice creates an email - but is a fax. Generates Email in Outlook and is sent. Office 365 gets it and sees that it is to <number>@faxmaker.com and kicks it out of O365 back to the onsite server FaxMaker where it has access to the modems.

                              From there, the email is converted to a fax and is sent using one of the four modems attached to the box.

                              DashrenderD 1 Reply Last reply Reply Quote 1
                              • gjacobseG
                                gjacobse
                                last edited by

                                Of note - this is totally different then that which was emailed or discussed via phone yesterday with the person.....

                                scottalanmillerS 1 Reply Last reply Reply Quote 1
                                • DashrenderD
                                  Dashrender
                                  last edited by

                                  So why did an IP address change this? Is there a rule in O365 that sent ###@faxmaker.com to a specific IP or Host that wasn't updated?

                                  gjacobseG scottalanmillerS 3 Replies Last reply Reply Quote 0
                                  • DashrenderD
                                    Dashrender
                                    last edited by

                                    and another question - sooooo... does inbound faxing actually work?

                                    gjacobseG 1 Reply Last reply Reply Quote 0
                                    • gjacobseG
                                      gjacobse @Dashrender
                                      last edited by

                                      @Dashrender said in Faxmaker - updating Office 365 for Receiving:

                                      and another question - sooooo... does inbound faxing actually work?

                                      My guess is,... yes and has

                                      1 Reply Last reply Reply Quote 0
                                      • gjacobseG
                                        gjacobse @Dashrender
                                        last edited by

                                        @Dashrender said in Faxmaker - updating Office 365 for Receiving:

                                        So why did an IP address change this? Is there a rule in O365 that sent ###@faxmaker.com to a specific IP or Host that wasn't updated?

                                        This is the 'guess' There is a connector in O365 for faxmaker.com and points to a pair of IPs... which are his IPs, Old and new. Last night going through the connector setup there was a step to Validate - and it was failing.

                                        Today one is failing and one is succeeding. But I went through some of his DNS and added his updated IP to the ARecord.

                                        DashrenderD 1 Reply Last reply Reply Quote 1
                                        • DashrenderD
                                          Dashrender @gjacobse
                                          last edited by

                                          @gjacobse said in Faxmaker - updating Office 365 for Receiving:

                                          @Dashrender said in Faxmaker - updating Office 365 for Receiving:

                                          So why did an IP address change this? Is there a rule in O365 that sent ###@faxmaker.com to a specific IP or Host that wasn't updated?

                                          This is the 'guess' There is a connector in O365 for faxmaker.com and points to a pair of IPs... which are his IPs, Old and new. Last night going through the connector setup there was a step to Validate - and it was failing.

                                          Today one is failing and one is succeeding. But I went through some of his DNS and added his updated IP to the ARecord.

                                          Nice find. Of course the old IP is failing 😛

                                          Does O365 treat it round robin?

                                          1 Reply Last reply Reply Quote 0
                                          • DashrenderD
                                            Dashrender @gjacobse
                                            last edited by

                                            @gjacobse said in Faxmaker - updating Office 365 for Receiving:

                                            So - the problem is not the problem but a different problem that is the problem. Facepalm

                                            In talking with the person today, the issue is this:

                                            User Janice creates an email - but is a fax. Generates Email in Outlook and is sent. Office 365 gets it and sees that it is to <number>@faxmaker.com and kicks it out of O365 back to the onsite server FaxMaker where it has access to the modems.

                                            From there, the email is converted to a fax and is sent using one of the four modems attached to the box.

                                            Stinks when the user reports the problem wrong, you look for days, hours at least, go back and say - are you sure? and well of course they aren't.

                                            gjacobseG 1 Reply Last reply Reply Quote 0
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