Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up
-
@Dashrender said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:
@garak0410 said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:
@Dashrender said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:
@garak0410 said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:
@dafyre said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:
What happens with estimating02 if you try to ping the DHCP, DNS, or AD servers? Is that what is not working?
I will go try right now...and again, only picking on estimating02 because the user is out today...over half our PC's are having this "not pining" problem and those same users are having that one program randomly lock up when doing heavy writing to a network share.
Look in your DNS server to see if machines have more than one IP registered... sounds like your machine did.
Looking at DNS manager everything looks good in the Forward and Reverse Lookup Zones... none of the affected PC's have duplicate IP's assigned...any other place I should look?
I wonder how estimate02 got the 192 address if it wasn't in DNS, and you said that adapter wasn't currently connected.
I'm also wondering, could it ever reach that address? assuming it's not part of your no VLAN setup, there would be no routes in your router for it. But really that's getting off topic from the main issue at hand.
Yeah, I'm shaking my head...especially when someone walks in and wants to know if I made any progress on a development project...just now...mind you, I don't announce to everyone what I do because no one really cares...but I had to say I've been chasing gremlins for 2 weeks, and really, I have...this network issue is just another gremlin.
And I've downloaded Wireshark but going to have to find a video on how it will work for me...
-
If you want someone to look at the capture file after you get it running, I can help.
-
@dafyre said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:
If you want someone to look at the capture file after you get it running, I can help.
Thanks...I did have that MBS program lock up while I was capturing so I filtered to that workstations IP and wireshark didn't capture any file transfers to our file server...I assume I need to set a different capture filter to look for that?
In fact, it isn't seeing anything to and from our file server except when I ping to it.
-
@garak0410 said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:
I assume I need to set a different capture filter to look for that?
Sounds like it to me
-
@MattSpeller said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:
@garak0410 said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:
I assume I need to set a different capture filter to look for that?
Sounds like it to me
Wireshark, running on my PC, doesn't see any of the PC's that won't Ping by the way...and then this...
I think it is time to call it a day...and a weekend...
-
@garak0410 I officially declare it to be Beer O'Clock wherever you happen to be located.
-
@MattSpeller said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:
@garak0410 I officially declare it to be Beer O'Clock wherever you happen to be located.
I'm checking out the new Hideaway Pizza down the road tonight and then heading to Retrocade!
-
@garak0410 said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:
@MattSpeller said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:
@garak0410 I officially declare it to be Beer O'Clock wherever you happen to be located.
I'm checking out the new Hideaway Pizza down the road tonight and then heading to Retrocade!
@garak0410 casts Nostalgia Blast! and strikes a wrecking blow
-
@garak0410 said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:
@MattSpeller said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:
@garak0410 I officially declare it to be Beer O'Clock wherever you happen to be located.
I'm checking out the new Hideaway Pizza down the road tonight and then heading to Retrocade!
We have one of those.. .it's called beercade.
-
Back to the grind today on this. I do have a call scheduled with WebRoot to see if they can shed some light on this. I imagine it is one dang setting somewhere but can't seem to find it.
-
Oh and by the way...the user of Estimating02 is out today so we can poke and prod it as our test today if needed.
-
@garak0410 said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:
Oh and by the way...the user of Estimating02 is out today so we can poke and prod it as our test today if needed.
I had WebRoot uninstalled on Estimating02 all weekend. So since the user was out today, I was able to do a few things...the first thing I did was release/renew IP address...and then reboot...BAM, it pinged...I reinstalled WebRoot...it is pinging still...and Windows Firewall is turned OFF (Webroot Firewall is on)...Webroot did call me and said it is OK for Windows Firewall to be on so may turn it on later (user actually came into work, so can't play with Estimating02 right now).
So, I am making a master list of PC's that won't ping and may try this on a few more to see if it helps...Drafting02 is next...
-
@garak0410 said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:
@garak0410 said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:
Oh and by the way...the user of Estimating02 is out today so we can poke and prod it as our test today if needed.
I had WebRoot uninstalled on Estimating02 all weekend. So since the user was out today, I was able to do a few things...the first thing I did was release/renew IP address...and then reboot...BAM, it pinged...I reinstalled WebRoot...it is pinging still...and Windows Firewall is turned OFF (Webroot Firewall is on)...Webroot did call me and said it is OK for Windows Firewall to be on so may turn it on later (user actually came into work, so can't play with Estimating02 right now).
So, I am making a master list of PC's that won't ping and may try this on a few more to see if it helps...Drafting02 is next...
Theory didn't work...Drafting02 still doesn't ping...
-
I don't see that anyone has recommended trying the symantec cleanwipe tool. I would give that a shot in case its a shitty uninstall that is causing you issues.
-
@tiagom said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:
I don't see that anyone has recommended trying the symantec cleanwipe tool. I would give that a shot in case its a shitty uninstall that is causing you issues.
I can't find the CleanWipe tool...it says I need an active account to download...I asked Symantec on Friday but they still haven't responded...
-
PM me
-
@tiagom said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:
I don't see that anyone has recommended trying the symantec cleanwipe tool. I would give that a shot in case its a shitty uninstall that is causing you issues.
@travisdh1 said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:
@coliver said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:
@garak0410 said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:
Users already reporting lockups in that one program which extensively writes to a network share. These problems have only occurred since removing Symantec Endpoint from our servers when we migrated to WebRoot. I did not load WebRoot (as of yet) on servers.
Symantec! Oh that's not good it has been known for destroying workstations when it is removed.
Yes, this. Did you run the special removal tool, or just do a standard uninstall?
-
WebRoot has said this is not their problem and cannot help me. So awaiting Symantec CleanWipe...my next step is to get the tool.
-
@garak0410 said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:
WebRoot has said this is not their problem and cannot help me. So awaiting Symantec CleanWipe...my next step is to get the tool.
Yes. Would not expect Webroot to pay to support your Symantec install.
-
@scottalanmiller said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:
@garak0410 said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:
WebRoot has said this is not their problem and cannot help me. So awaiting Symantec CleanWipe...my next step is to get the tool.
Yes. Would not expect Webroot to pay to support your Symantec install.
It was worth a shot though...was just hoping they could determine the chicken or the egg moment...Symantec or Endpoint causing it...Symantec is silent thus far...
