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    Adobe Reader DC printing black bars after Anniversary update

    Scheduled Pinned Locked Moved IT Discussion
    windows 10 anniversary editionadobe readeradobe reader dc1607
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    • DashrenderD
      Dashrender
      last edited by

      One of my customers called today telling me that a sizeable number of their PDFs were printing with black bars, here's an example.

      pe84i3G.png

      A fairly quick Google search turned up this thread, https://forums.adobe.com/thread/2197916

      Seems like this problem started after installing the 1607 update.

      The current work around found by a forum poster is

      Using the "print as image option" - no black lines.

      1 Reply Last reply Reply Quote 0
      • gjacobseG
        gjacobse
        last edited by

        Check for the Print Driver.

        I had a printer do this years ago (Windows 2000) I aptly named it my Government driver as everything was blacked out. All the text on the Windows Printer Test pages appeared to have been Redacted.

        DashrenderD 1 Reply Last reply Reply Quote 1
        • DashrenderD
          Dashrender @gjacobse
          last edited by

          @gjacobse said in Adobe Reader DC printing black bars after Anniversary update:

          Check for the Print Driver.

          I had a printer do this years ago (Windows 2000) I aptly named it my Government driver as everything was blacked out. All the text on the Windows Printer Test pages appeared to have been Redacted.

          We've tried three different printers and printing to the Windows 10 PDF Print Driver - all have the same results.

          It's not all PDFs either, maybe a third of them.

          momurdaM 1 Reply Last reply Reply Quote 1
          • JaredBuschJ
            JaredBusch
            last edited by

            Did you unistall adobe, reboot and reinstall?

            Did you go get sumatra pdf (portable) and test printing from that?

            1 Reply Last reply Reply Quote 0
            • momurdaM
              momurda @Dashrender
              last edited by

              @Dashrender said in Adobe Reader DC printing black bars after Anniversary update:

              @gjacobse said in Adobe Reader DC printing black bars after Anniversary update:

              Check for the Print Driver.

              I had a printer do this years ago (Windows 2000) I aptly named it my Government driver as everything was blacked out. All the text on the Windows Printer Test pages appeared to have been Redacted.

              We've tried three different printers and printing to the Windows 10 PDF Print Driver - all have the same results.

              It's not all PDFs either, maybe a third of them.

              Is it 1/3 if you print the same document 3 times, or does a document that gets 'redaction lines' always get them?

              1 Reply Last reply Reply Quote 0
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