Home business ideas for transition out of 9-5?
-
@Dashrender said in Home business ideas for transition out of 9-5?:
@BRRABill said in Home business ideas for transition out of 9-5?:
@Dashrender said
But like the car sales person, assuming commissions, they want to sell you the highest commissions items in the place.
OK, so let's take a specialized car salesman. My mom is disabled, so I have some experience with customized vans and whatnot. Now, these guys are still salesman, but I honestly believe most of them are in this line of work because they care, and are really looking to get the handicapped person the best possible vehicle for them.
So, this customized van salesman is ... a VAR?
yep - he's a VAR!
and while he puts on a great sales face making you believe that it's his life's work to get the best price vehicle for your mom, the reality is most of them are just there because it's a job. Don't forget.. that guy does not work for you... he works for the dealership.. his goal is to sell you the most money making thing he can.
He's a salesman with an ethical obligation to his employer, too. He owes it to them to try to sell to you and to make you buy more than you might have. It doesn't mean that he will sell you something that doesn't work for you, lots of sales people won't do that. But if you want the extra ground effects package, he'll be all over that even if it isn't something that you need.
-
@JaredBusch said in Home business ideas for transition out of 9-5?:
@BRRABill said in Home business ideas for transition out of 9-5?:
@JaredBusch said in Home business ideas for transition out of 9-5?:
@BRRABill said in Home business ideas for transition out of 9-5?:
I, personally, do not think I understand what a true consultant delivers. I mean, if I go and ask for a server, correct, how many different types of servers are there?
You do not hire a consultant if you know you need a server. you go to the vendor or VAR.
You go to a consultant to determine the best server for your needs.
But that is the point I think @guyinpv is trying to make.
His customers come to HIM and say "I want a server". They trust him to pick the best solution for them.
Right and that makes him a VAR which he continually and vehemently rejects.
Well he could do this and not actually sell anything. You can be a really limited consultant. Like "I'm a server picker consultant." He doesn't know if you need a server, doesn't know what alternatives there are... just does server capacity planning or something. That would be weird, but not a VAR.
-
^^ forgive me if the below message doesn't take in account last 30 messages. Trying to also get work done!
@scottalanmiller said in Home business ideas for transition out of 9-5?:
There is one and only one problem being discussed. And that is...
Combining being a seller's agent with being a buyer's agent and not disclosing this to the parties.
That's it. If you think that being a consultant is bad, a seller is bad, affiliate programs are bad, mixing these roles while disclosing it or anything else is even hinted at as being bad.... you've totally missed what all of us have said. Completely.
Well, I think there are a LOT of issues, not just that one being discussed.
I fully reject the idea that a decent IT guy who typically weighs a half dozen or so various solutions to any given need, becomes a "salesman" should he sign up for an affiliate program of any given product.
There is no logical reason whatsoever that requires this person cannot still give objective and quality advice and recommendations.
I'm not saying this can't create bias in people, especially when the bonus is a lot. But I AM saying the bias is relative, affecting someone not at all, insignificant, when other things are of higher importance like integrity, quality work, ethics, morals. Signing up for an affiliate does not obligate them to push it.I reject this silly two masters thing. The client pays the bills, they are paying the hourly wage, it's THEIR word of mouth that matters, it's their testimony, their future work. It's them I need to please, it's their problem I'm paid to solve, it's all about them, they have the power to fire me, sue me, reject me, or complain to the BBB, whatever. Oh, but that one affiliate product somewhere in my toolbox which may not even apply to this job, I am THEIR master!! I must do everything to sell for them, push them, I am beholden to them. Nonsense. Could care less. It's just bonus money if that product happens to be the best solution and the custom happens to be ok using my partner link.
I reject the constant use of false motives when phrasing these issues. I've said over and over, affiliates are not joined BECAUSE of money. They are joined BECAUSE I often recommend them and find them an excellent option in many common cases. This makes the affiliate money a bonus, just free money when I would have been recommending the product anyway. The money doesn't drive the decision, the decision is already made, the money is just there for the taking. The only way to argue against this is to change the motives around. This may be the case with some people. People can have all sorts of motives for anything they do. But you will not apply false motives to me. I know myself better than anybody else here.
I reject the illogical false dichotomies that are being created along black and white lines. There is plenty of "both/and" and not just "either/or" possibilities.
I reject that an affiliate makes me a "sellers agent" or "vendor agent". I'm not an "agent" of some company, that's absurd. I'm hired by the client, they control what they want from me and what outcome they need, it's my job to make it happen. My job is making this happen and make a happy customer whose needs are met. The existence or non-existence of an affiliate product as part of the solution is irrelevant to completing the task with exceptional value above expectations and doing good work. An affiliate link doesn't make me some kind of double-agent spy trying to trick people. I know where my priorities and loyalties are.
I reject the idea that apparent "conflict" of a potential affiliate product is SO great that all work is compromised and it can simply never be done. In reality I believe the "conflict", as such, means 99% favor to client, 1% favor for potential bonus on a solution. It's FAR more damaging to a person/company to have any kind of bad work done, than it is to ignore an affiliate. Ignoring affiliates while coming up with solutions has zero negative effect. Ignoring anything with your client can ruin it all and destroy a business. This "conflict" is no contest, the client wins.
Yes I believe bad companies/people can fail in this regard and chase the money, they don't last long if their priorities aren't strait.
A car salesman cannot take all customers to the cheapest car and then offer it at cost. They would be out of work in a couple days. But doing good work for clients takes place with or without affiliates. The objective is still doing good work, not selling the highest priced car.@scottalanmiller said in Home business ideas for transition out of 9-5?:
....but being a good seller's agent and being a good buyer's agent is a conflict. You are opposing yourself, what is good for the client is bad for you, what is good for you is bad for the client. You are trying to create a paradox.
It's no more a paradox than suggesting, as a father, that having 2 kids and a wife is a paradox, cause how can I possibly love one equally to the other? Or work for the good of one without also hurting the other? How can I be a good husband without becoming a bad father? Or be a good father without becoming a bad husband! Oh the humanity!
I just don't see it as a paradox at all. The client has all priority. They will decide if my recommendations are good. They will decide if we proceed. They will decide if they want me to do the work. They will decide which option to go with. They will decide if it's all in budget. They will decide to use any affiliate links for purchases, should I provide any or have any to begin with. There is no "relationship" to an affiliate that must be maintained, no quotas, no contracts, no obligations. That is only bonus money IF the product is selected, and IF the client buys "through me".
Really gentlemen, we should have reached "agree to disagree" about 100 posts ago! LOL But I can't get onboard will illogic, false dichotomies, false motives, and the low opinions of mankind as expressed. Many of those thoughts are just opinions, not facts.
I can't respond any more, I've got too much to do today! Thanks for all the perspectives, don't think I've ignored them, it definitely changes how I'm going to structure my offerings and deal with potential partnerships/reseller accounts.
I may think of myself as a saint, but if you're telling me that the general IT industry is saturated with such "corruption", I will have to be very careful indeed not to fall in the trap. -
@guyinpv said in Home business ideas for transition out of 9-5?:
Well, I think there are a LOT of issues, not just that one being discussed.
I fully reject the idea that a decent IT guy who typically weighs a half dozen or so various solutions to any given need, becomes a "salesman" should he sign up for an affiliate program of any given product.
Sorry, but it's not really an opinion thing. It meets every possible definition of salesman, right? Paid to make sales? You sell things, you get paid for doing so. Where is the "well maybe not in this case" bit? Is there sales? Yes. Do you make money by encouraging those sales? Yes.
-
@BRRABill said in Home business ideas for transition out of 9-5?:
@JaredBusch said in Home business ideas for transition out of 9-5?:
@BRRABill said in Home business ideas for transition out of 9-5?:
@Dashrender said
But like the car sales person, assuming commissions, they want to sell you the highest commissions items in the place.
OK, so let's take a specialized car salesman. My mom is disabled, so I have some experience with customized vans and whatnot. Now, these guys are still salesman, but I honestly believe most of them are in this line of work because they care, and are really looking to get the handicapped person the best possible vehicle for them.
So, this customized van salesman is ... a VAR?
I also have experience in this and I can tell you that most of these people are in it for their own employment and nothing else.
I can honestly say I have only dealt with them at the perimeter, but they always seemed to care.
I'll believe your more hands on knowledge of this. (And sorry to hear that it was like that for you,)
Seaming to care is what makes them good sales people.
-
@BRRABill said in Home business ideas for transition out of 9-5?:
@Dashrender said
For the love of god - WHY? why are you asking that? He told you he wanted a server, so sell him a server. He didn't come to you and say - hey, I have a problem and I think a server will solve it, but I want to make sure.. can you help me? he just asked for a server.
Why do his job for him for free?Why? Because I care? And I want to provide good service?
And have you seen a dime for that time you've spent? nope. but if you would have just sold them a server, you would have money in your pocket and maybe a support contact out of it.
Well, we should be charging for putting together what they need. You are all correct in that.
Define care? They don't want to do what you think, why pressure them to? You care about the bottom line, or the desires of the person involved? This is a fine line in IT. IT people often care about things that the businesses themselves do not.
If someone is looking for a VAR, nothing wrong with being the VAR. If they want a VAR and get a consultant, that's not good either. Why someone would want that, normally is for bad reasons, but it is their own reasons.
-
@Dashrender said in Home business ideas for transition out of 9-5?:
@JaredBusch said in Home business ideas for transition out of 9-5?:
@BRRABill said in Home business ideas for transition out of 9-5?:
@JaredBusch said in Home business ideas for transition out of 9-5?:
@BRRABill said in Home business ideas for transition out of 9-5?:
I, personally, do not think I understand what a true consultant delivers. I mean, if I go and ask for a server, correct, how many different types of servers are there?
You do not hire a consultant if you know you need a server. you go to the vendor or VAR.
You go to a consultant to determine the best server for your needs.
But that is the point I think @guyinpv is trying to make.
His customers come to HIM and say "I want a server". They trust him to pick the best solution for them.
Right and that makes him a VAR which he continually and vehemently rejects.
Right, and I don't understand why he doesn't want to be a VAR? There are tons of respectable VARs out there (granted there as many non respectable ones too)
For example: CDW is a great var if you KNOW you need a HP DL380 with XYZ drives.... and ABC RAID card. They, as a VAR should look over the specs you gave them and come back and say - oh yeah, you know, you need DEF cable to make that work right, want me to add it to the order? the value they bring in this case is that they know the parts that are needed to make it work considering the rest of the setup.
Yeah, pretty decent VAR. The quintessential VAR...good skills for limited things, would sell you anything that you are dumb enough to let them, though.
-
@Dashrender said in Home business ideas for transition out of 9-5?:
I'd be willing to bet that the majority of IT shops like @guyinpv are VARs. Can they do consulting? of course they can. But in reality most SMBs don't want to pay for it... they call you up and say I want X, so you sell them X.
Absolutely. Close to 99% of SMB shops are VARs. Consulting is super rare in the SMB space. I know literally two consulting firms that go small. There are many more, but I only know two.
-
@Dashrender said in Home business ideas for transition out of 9-5?:
@Dashrender said in Home business ideas for transition out of 9-5?:
I'd be willing to bet that the majority of IT shops like @guyinpv are VARs. Can they do consulting? of course they can. But in reality most SMBs don't want to pay for it... they call you up and say I want X, so you sell them X.
You can try to "do the right thing" as @BRRABill mentioned, but you really have to ask - is it the right thing? If they just ask you to sell them something, why assume they don't know what they want? of course as IT people, we know that 9/10 they really don't, but it's not our job to correct them.
That's how I see it. Don't get "AJ Syndrome" and start to question what management wants. There is "doing the job that you are hired to do" and there is "doing the job you imagine is right for them." We all know in IT that SMBs do crazy things. If they hire you to give good advice, give it. If they hire you to sell them something they don't need, sell it. Don't get caught up trying to correct their desires, those are theirs to have.
-
@BRRABill said in Home business ideas for transition out of 9-5?:
@Dashrender said
You can try to "do the right thing" as @BRRABill mentioned, but you really have to ask - is it the right thing? If they just ask you to sell them something, why assume they don't know what they want? of course as IT people, we know that 9/10 they really don't, but it's not our job to correct them.
That's where I disagree. I think it IS our job.
It absolutely is not. You are not their IT department in this example, nor are you the CEO, nor are you the board of directors. They determine what their goals are and what your job is. If they ask you to be a VAR and you agree to be their VAR and try to act as a consultant because you feel that their goals are wrong, that's not your job, plain and simple. Nothing makes it your job. Nothing at all. IT isn't the gods of business with a rule book of what companies should and should not want that we get to dictate to their owners. If the owners don't want advice, it's specifically your job NOT to give it to them, or to tell them that you won't take them as customers. Period.
-
@scottalanmiller said in Home business ideas for transition out of 9-5?:
If someone is looking for a VAR, nothing wrong with being the VAR. If they want a VAR and get a consultant, that's not good either. Why someone would want that, normally is for bad reasons, but it is their own reasons.
this is an interesting point that you have brought up before. I'm not sure that SMB typically go in search of a consultant vs a VAR - and this is a pretty big rub. I think that most of us by know realize that the SMBs rarely know what they want or way they want it. We realize that they probably really do NEED a consultant to design the correct solution for them, but they don't understand this (because they aren't doing business, instead they are playing at it, as Scott would say).
-
@Dashrender said in Home business ideas for transition out of 9-5?:
@scottalanmiller said in Home business ideas for transition out of 9-5?:
If someone is looking for a VAR, nothing wrong with being the VAR. If they want a VAR and get a consultant, that's not good either. Why someone would want that, normally is for bad reasons, but it is their own reasons.
this is an interesting point that you have brought up before. I'm not sure that SMB typically go in search of a consultant vs a VAR - and this is a pretty big rub. I think that most of us by know realize that the SMBs rarely know what they want or way they want it. We realize that they probably really do NEED a consultant to design the correct solution for them, but they don't understand this (because they aren't doing business, instead they are playing at it, as Scott would say).
And as a result, they wind up using the folks that have a team to "help them".... when that team is really designed to help the VAR / vendor.
-
@BRRABill said in Home business ideas for transition out of 9-5?:
Talk about unethical. Knowingly selling someone something they don't need, I feel, is unethical. Though it sounds like it is also the definition of sales.
This is totally wrong. If you go into a shoe store and say you want a shoe it's not unethical for them to sell it to you. It's in no way, ever, the job of a salesman to care if something is good or bad for you, or the "right fit." They have an ethical responsibility to sell, there is zero ethical responsibility to you. Zero. In fact, refusing to sell to you based on their own opinions is very questionable certainly to their employer but ultimately to you as well.
Imagine if every transaction in your life your needs and motives were questioned and anyone that didn't like you, didn't agree with your desires or didn't like your goals would simply refuse to sell you food, clothes, a house, tools, movies, etc.
What if Netflix blocked movies that they didn't think were good for you? What if Chevy denied you a car that they didn't think was fuel efficient enough for your needs?
-
@BRRABill said in Home business ideas for transition out of 9-5?:
For me, personally, people have come to me because I have helped others, and they want the help and advice I can give. They WANT me to say "no that's not what you need" or "hey if you switch to this, it'll give you more features and be half the price".
Then they will ask for advice, not ask to buy something. If they don't want your opinion, they will ask for the product.
-
@Dashrender said in Home business ideas for transition out of 9-5?:
@BRRABill said in Home business ideas for transition out of 9-5?:
@Dashrender said
You can try to "do the right thing" as @BRRABill mentioned, but you really have to ask - is it the right thing? If they just ask you to sell them something, why assume they don't know what they want? of course as IT people, we know that 9/10 they really don't, but it's not our job to correct them.
That's where I disagree. I think it IS our job.
Talk about unethical. Knowingly selling someone something they don't need, I feel, is unethical. Though it sounds like it is also the definition of sales.
For me, personally, people have come to me because I have helped others, and they want the help and advice I can give. They WANT me to say "no that's not what you need" or "hey if you switch to this, it'll give you more features and be half the price".
Am I a VAR? Sure. I have no problems with it. I'm not pegging myself as anything.
If they really want you to tell them No that's now what you need - then they should hire you to do that. You shouldn't do that for free.
Nor should you do that if they don't want it.
-
@BRRABill said in Home business ideas for transition out of 9-5?:
So if a 3 person non-profit church comes in and wants a $5K server. No questions asked you just sell it to them? Not me. Because I know they do not know what they need. They know the term server, but have no idea what it means, and what it is for. And how for 1/100th or less of the cost they can have a much better solution.
If they didn't come to you for advice and you refuse to sell them what they need, that's kinda weird, right? Hi, we want to buy something from your "store". But you say "sorry, I don't agree with your desires, you can only buy what I think is right for you."
-
@Dashrender said in Home business ideas for transition out of 9-5?:
@JaredBusch said in Home business ideas for transition out of 9-5?:
@BRRABill said in Home business ideas for transition out of 9-5?:
@Dashrender said
You can try to "do the right thing" as @BRRABill mentioned, but you really have to ask - is it the right thing? If they just ask you to sell them something, why assume they don't know what they want? of course as IT people, we know that 9/10 they really don't, but it's not our job to correct them.
That's where I disagree. I think it IS our job.
If it is your job, you should be getting paid.
In order to get paid, you have to bill people.
In order to bill people you have to not do things for free.Talk about unethical. Knowingly selling someone something they don't need, I feel, is unethical. Though it sounds like it is also the definition of sales.
NO one said sell them something they do not need. It was stated that they came to you for a server. So sell them the server they asked for, verify the basics, yes. You are a VAR, that is your job.
But they did not come to you for discovery and research on what is needed.
Even more so, they didn't come to you to have their decision questioned on if they need a server or not.
That's obvious in the case of the example non-profit because you say they are still arguing with you over it.Arguing, definitely.
-
@scottalanmiller said in Home business ideas for transition out of 9-5?:
@BRRABill said in Home business ideas for transition out of 9-5?:
So if a 3 person non-profit church comes in and wants a $5K server. No questions asked you just sell it to them? Not me. Because I know they do not know what they need. They know the term server, but have no idea what it means, and what it is for. And how for 1/100th or less of the cost they can have a much better solution.
If they didn't come to you for advice and you refuse to sell them what they need, that's kinda weird, right? Hi, we want to buy something from your "store". But you say "sorry, I don't agree with your desires, you can only buy what I think is right for you."
LOL I just think of going to Best Buy - I want to buy a 100 in TV, I'm sorry sir, how large is the room you are putting this in? 10 x 10, OMG that room is way to small for this TV, you should buy the 65 in TV.. lol
-
@JaredBusch said in Home business ideas for transition out of 9-5?:
@BRRABill said in Home business ideas for transition out of 9-5?:
@JaredBusch said
If it is your job, you should be getting paid.
In order to get paid, you have to bill people.
In order to bill people you have to not do things for free.Agree 100%. I mean, a 5 minute discussion is OK, I think, but anything more needs billing.
NO one said sell them something they do not need. It was stated that they came to you for a server. So sell them the server they asked for, verify the basics, yes. You are a VAR, that is your job.
So if a 3 person non-profit church comes in and wants a $5K server. No questions asked you just sell it to them? Not me. Because I know they do not know what they need. They know the term server, but have no idea what it means, and what it is for. And how for 1/100th or less of the cost they can have a much better solution.
No one comes to me just to buy a server, so I am never in this position, but if I was, I would tell said church person, that they have no idea what they need and they need to hire someone to actually figure that out. Me or another company I don't care, but hire someone who knows wtf they are doing to make sure you are not getting jipped.
I would too, but that's because I'm not a VAR or a reseller of any sort
-
@Dashrender said in Home business ideas for transition out of 9-5?:
@BRRABill said in Home business ideas for transition out of 9-5?:
@JaredBusch said
If it is your job, you should be getting paid.
In order to get paid, you have to bill people.
In order to bill people you have to not do things for free.Agree 100%. I mean, a 5 minute discussion is OK, I think, but anything more needs billing.
NO one said sell them something they do not need. It was stated that they came to you for a server. So sell them the server they asked for, verify the basics, yes. You are a VAR, that is your job.
So if a 3 person non-profit church comes in and wants a $5K server. No questions asked you just sell it to them? Not me. Because I know they do not know what they need. They know the term server, but have no idea what it means, and what it is for. And how for 1/100th or less of the cost they can have a much better solution.
Who are you to say any of that is true? You would have to ask several questions, none that have anything to do with the server itself to come close to knowing that's true. So you start your relations as follows:
Customer walks in:
Customer : Hi I want to buy a server, here are the specs.
You: oh hold on a second, do you really need a server?
Customer: yes
You: are you sure? how do you know?
Customer: because I know what servers are and I know I need one.really, how could it have started much different from that? How did you learn they are a three person shop? You're questioning their server purchase without other information first just seems odd.
now if it went more like this:
Customer: Hey I'm a three person shop, we have 150 GB of data on my laptop that I want to share with the other two, I've heard I need a server, what do you think?
Now you can question them, but really, now you should also be on the clock.
Just look at typical SW posts. They go like the former and people get pretty upset if you start to question them. But on SW, there is a context that questioning is the purpose. In a VAR, there is not.
