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    Help with Helpy

    Scheduled Pinned Locked Moved IT Discussion
    ubuntu 14.04helpyopen source help desk
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    • V
      Veet @JaredBusch
      last edited by

      @JaredBusch said in Help with Helpy:

      @Veet said in Help with Helpy:

      Heard of it last year, and Demo'ed it a couple of months back .. Nice GUI ...

      btw, it's developed by a guy named "Scott Miller" ...

      How is the reporting side? there is nothing listed except "google analytics" blasted on every page.

      As I said ... "The UI is nice" ... and that's that.

      1 Reply Last reply Reply Quote 0
      • V
        Veet @IRJ
        last edited by

        @IRJ said in Help with Helpy:

        I've used osTicket before and it works fine, but the interface on Helpy looks nice. I wont be handling hundreds of tickets a week. Maybe 10-15 a month so I am more worried about looks then something that is powerful. So helpy seems like a good solution

        You can easily skin the user-facing portion of osTicket .. If you don't mind putting in the effort, you could even make it look somewhat like Helpy ...

        1 Reply Last reply Reply Quote 0
        • T
          tiagom
          last edited by

          Tried twice both didn't work, very strange. will try again later.

          1 Reply Last reply Reply Quote 1
          • T
            tiagom
            last edited by tiagom

            Ok got it working using the CentOS guild. Here is what differed from the guild and what i found unclear.

            rails user needs to added to sudoers using visudo under

             root    ALL=(ALL)       ALL
            

            I added

            rails   ALL=(ALL)       ALL
            

            The following command fails because the latest activesupport requires Ruby version >= 2.2.2

            gem install rails --no-ri --no-rdoc
            

            Had to install v4.2.7 instead of the latest. I used:

            gem install activesupport -v 4.2.7
            gem install rails -v 4.2.7 --no-ri --no-rdoc
            

            To clear up a question from earlier when you run

            rake secret
            

            The output needs to be put in /config/secrets.yml under production: secret_key_base:

            The postgresql password needs to be edited in /config/database.yml under production: password:

            The following command doesn't work

            rails s -e production -b your.ip.add.ress:3000
            

            It should be

            rails s -e production -b your.ip.add.ress
            

            The /etc/rc.d/init.d/nginx script has a typo, line 92 is Esac it should be esac

            For /opt/nginx/conf/nginx.conf i did not replace the contents with what was provided as the versions differed, instead i just added the following under location

            root /home/rails/helpy/public;
            passenger_enabled on;
            rails_env production;
            

            I commented out the index index.html index.htm

            I can provide my /opt/nginx/conf/nginx.conf and /etc/rc.d/init.d/nginx if needed. I could give you the whole vm if needed, i run it under hyper-v.

            Also i needed to stop the firewall

            service iptables stop
            
            travisdh1T IRJI 2 Replies Last reply Reply Quote 4
            • travisdh1T
              travisdh1 @tiagom
              last edited by

              @tiagom Wow, I've seen some bad/outdated docs before, but that's really pushing things. Good job figuring it out.

              1 Reply Last reply Reply Quote 1
              • IRJI
                IRJ @tiagom
                last edited by

                @tiagom said in Help with Helpy:

                Ok got it working using the CentOS guild. Here is what differed from the guild and what i found unclear.

                rails user needs to added to sudoers using visudo under

                 root    ALL=(ALL)       ALL
                

                I added

                rails   ALL=(ALL)       ALL
                

                The following command fails because the latest activesupport requires Ruby version >= 2.2.2

                gem install rails --no-ri --no-rdoc
                

                Had to install v4.2.7 instead of the latest. I used:

                gem install activesupport -v 4.2.7
                gem install rails -v 4.2.7 --no-ri --no-rdoc
                

                To clear up a question from earlier when you run

                rake secret
                

                The output needs to be put in /config/secrets.yml under production: secret_key_base:

                The postgresql password needs to be edited in /config/database.yml under production: password:

                The following command doesn't work

                rails s -e production -b your.ip.add.ress:3000
                

                It should be

                rails s -e production -b your.ip.add.ress
                

                The /etc/rc.d/init.d/nginx script has a typo, line 92 is Esac it should be esac

                For /opt/nginx/conf/nginx.conf i did not replace the contents with what was provided as the versions differed, instead i just added the following under location

                root /home/rails/helpy/public;
                passenger_enabled on;
                rails_env production;
                

                I commented out the index index.html index.htm

                I can provide my /opt/nginx/conf/nginx.conf and /etc/rc.d/init.d/nginx if needed. I could give you the whole vm if needed, i run it under hyper-v.

                Also i needed to stop the firewall

                service iptables stop
                

                Awesome work. I was able to solve some of that, but not enough to get everything working.

                1 Reply Last reply Reply Quote 1
                • IRJI
                  IRJ
                  last edited by IRJ

                  @tiagom I am still having trouble. Here are my commands. I know there is more, but I should be able to hit the web server at this point.

                  adduser rails
                  passwd rails
                  gpasswd -a rails wheel
                  
                  
                  
                  ssh-keygen
                  ssh-copy-id rails@SERVER_IP_ADDRESS
                  
                  #Change PermitRootLogin to no
                  nano /etc/ssh/sshd_config
                  service sshd restart
                  
                  yum -y update
                  yum groupinstall -y development
                  
                  yum install -y epel-release pygpgme curl libcurl-devel nano
                  yum install -y postgresql-server postgresql-contrib postgresql-devel git nodejs npm
                  
                  #Add rails to sudoers add rails ALL=(ALL) ALL
                  
                  chkconfig postgresql on
                  service postgresql initdb
                  service postgresql start
                  
                  su - postgres 
                  createuser -s rails
                  createdb helpy_production
                  psql
                  \password rails
                  \q
                  exit
                  service postgresql restart
                  
                  
                  #login as rails
                  
                  gpg2 --keyserver hkp://keys.gnupg.net --recv-keys 409B6B1796C275462A1703113804BB82D39DC0E3
                  curl -L get.rvm.io | bash -s stable
                  source /home/rails/.rvm/scripts/rvm
                  rvm requirements
                  rvm install 2.2.1
                  rvm use 2.2.1 --default
                  rvm rubygems current
                  gem install activesupport -v 4.2.7
                  gem install rails -v 4.2.7 --no-ri --no-rdoc
                  
                  
                  
                  sudo dd if=/dev/zero of=/swap bs=1M count=1024
                  sudo mkswap /swap
                  sudo swapon /swap
                  
                  git clone https://github.com/helpyio/helpy.git
                  cd helpy
                  
                  nano Gemfile
                  # Comment out #gem 'rails_12factor'
                  
                  bundle install
                  
                  
                  cp config/database.do.yml config/database.yml
                  rake secret
                  # copy key to production field in secrets and password feild in database
                  
                  nano config/secrets.yml
                  nano config/database.yml
                  
                  touch /home/rails/helpy/log/production.log
                  chmod 0664 /home/rails/helpy/log/production.
                  
                  
                  RAILS_ENV=production rake assets:precompile
                  RAILS_ENV=production rake db:migrate
                  RAILS_ENV=production rake db:seed
                  
                  
                  rails s -e production -b your.ip.add.ress
                  1 Reply Last reply Reply Quote 0
                  • T
                    tiagom
                    last edited by

                    What is the output of the following commands

                    rails s -e production -b your.ip.add.ress
                    
                    curl your.ip.add.ress
                    

                    Quickly looking over the list of commands i see

                    chmod 0664 /home/rails/helpy/log/production.
                    

                    Should be

                    chmod 0664 /home/rails/helpy/log/production.log
                    
                    1 Reply Last reply Reply Quote 0
                    • IRJI
                      IRJ
                      last edited by

                      Thanks @tiagom for all your help!

                      1 Reply Last reply Reply Quote 0
                      • T
                        tiagom
                        last edited by

                        No problem, any time @IRJ

                        1 Reply Last reply Reply Quote 0
                        • IRJI
                          IRJ
                          last edited by

                          Here is the finished tutorial.

                          http://joelradon.com/installing-helpy-open-source-help-desk-on-centos-6/

                          hobbit666H JaredBuschJ 2 Replies Last reply Reply Quote 0
                          • hobbit666H
                            hobbit666 @IRJ
                            last edited by

                            @IRJ said in Help with Helpy:

                            Here is the finished tutorial.

                            http://joelradon.com/installing-helpy-open-source-help-desk-on-centos-6/

                            booked marked as this is one i'm looking at to replace spiceworks.

                            1 Reply Last reply Reply Quote 0
                            • JaredBuschJ
                              JaredBusch @IRJ
                              last edited by JaredBusch

                              @IRJ said in Help with Helpy:

                              Here is the finished tutorial.

                              http://joelradon.com/installing-helpy-open-source-help-desk-on-centos-6/

                              I quit reading the tutorial early on. There are some clunky things still in those instructions.

                              You show using nano at one point but then in a follow up step you show installing nano with yum. So how would you have used nano?

                              Then you show adding the rails user to the sudo file with vi after adding nano.

                              Also, once you add a user to the wheel group, you should not need to add to the sudo file, isn't that the point of the wheel group?

                              Were these some of the inconsistencies that you found in the original instructions bleeding through into yours?

                              T IRJI 2 Replies Last reply Reply Quote 1
                              • T
                                tiagom @JaredBusch
                                last edited by

                                @JaredBusch

                                sudoers file should be edited using visudo as it checks syntax and whatnot.

                                In a fresh install of CentOS 6.8 wheel group is commented out in sudoers

                                ## Allows people in group wheel to run all commands
                                # %wheel        ALL=(ALL)       ALL
                                
                                1 Reply Last reply Reply Quote 1
                                • IRJI
                                  IRJ @JaredBusch
                                  last edited by

                                  @JaredBusch said in Help with Helpy:

                                  @IRJ said in Help with Helpy:

                                  Here is the finished tutorial.

                                  http://joelradon.com/installing-helpy-open-source-help-desk-on-centos-6/

                                  Then you show adding the rails user to the sudo file with vi after adding nano.

                                  Also, once you add a user to the wheel group, you should not need to add to the sudo file, isn't that the point of the wheel group?

                                  you are supposed to use visudo to edit that sudoers file.

                                  As far as installing nano twice, I may have missed that and copied it from the original.

                                  I am not sure what the big deal is...

                                  1 Reply Last reply Reply Quote 0
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