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    Help with Helpy

    Scheduled Pinned Locked Moved IT Discussion
    ubuntu 14.04helpyopen source help desk
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    • IRJI
      IRJ @tiagom
      last edited by

      @tiagom said in Help with Helpy:

      Ill take a look at it when i get home, see if i can help you out.

      The closest I got was CentOS 6. I went through the whole tutorial. I just had to change the version on passenger in one of the config files they made. I felt prettty confident I did everything right, but nada.

      1 Reply Last reply Reply Quote 0
      • V
        Veet @JaredBusch
        last edited by

        @JaredBusch said in Help with Helpy:

        @Veet said in Help with Helpy:

        Heard of it last year, and Demo'ed it a couple of months back .. Nice GUI ...

        btw, it's developed by a guy named "Scott Miller" ...

        How is the reporting side? there is nothing listed except "google analytics" blasted on every page.

        As I said ... "The UI is nice" ... and that's that.

        1 Reply Last reply Reply Quote 0
        • V
          Veet @IRJ
          last edited by

          @IRJ said in Help with Helpy:

          I've used osTicket before and it works fine, but the interface on Helpy looks nice. I wont be handling hundreds of tickets a week. Maybe 10-15 a month so I am more worried about looks then something that is powerful. So helpy seems like a good solution

          You can easily skin the user-facing portion of osTicket .. If you don't mind putting in the effort, you could even make it look somewhat like Helpy ...

          1 Reply Last reply Reply Quote 0
          • T
            tiagom
            last edited by

            Tried twice both didn't work, very strange. will try again later.

            1 Reply Last reply Reply Quote 1
            • T
              tiagom
              last edited by tiagom

              Ok got it working using the CentOS guild. Here is what differed from the guild and what i found unclear.

              rails user needs to added to sudoers using visudo under

               root    ALL=(ALL)       ALL
              

              I added

              rails   ALL=(ALL)       ALL
              

              The following command fails because the latest activesupport requires Ruby version >= 2.2.2

              gem install rails --no-ri --no-rdoc
              

              Had to install v4.2.7 instead of the latest. I used:

              gem install activesupport -v 4.2.7
              gem install rails -v 4.2.7 --no-ri --no-rdoc
              

              To clear up a question from earlier when you run

              rake secret
              

              The output needs to be put in /config/secrets.yml under production: secret_key_base:

              The postgresql password needs to be edited in /config/database.yml under production: password:

              The following command doesn't work

              rails s -e production -b your.ip.add.ress:3000
              

              It should be

              rails s -e production -b your.ip.add.ress
              

              The /etc/rc.d/init.d/nginx script has a typo, line 92 is Esac it should be esac

              For /opt/nginx/conf/nginx.conf i did not replace the contents with what was provided as the versions differed, instead i just added the following under location

              root /home/rails/helpy/public;
              passenger_enabled on;
              rails_env production;
              

              I commented out the index index.html index.htm

              I can provide my /opt/nginx/conf/nginx.conf and /etc/rc.d/init.d/nginx if needed. I could give you the whole vm if needed, i run it under hyper-v.

              Also i needed to stop the firewall

              service iptables stop
              
              travisdh1T IRJI 2 Replies Last reply Reply Quote 4
              • travisdh1T
                travisdh1 @tiagom
                last edited by

                @tiagom Wow, I've seen some bad/outdated docs before, but that's really pushing things. Good job figuring it out.

                1 Reply Last reply Reply Quote 1
                • IRJI
                  IRJ @tiagom
                  last edited by

                  @tiagom said in Help with Helpy:

                  Ok got it working using the CentOS guild. Here is what differed from the guild and what i found unclear.

                  rails user needs to added to sudoers using visudo under

                   root    ALL=(ALL)       ALL
                  

                  I added

                  rails   ALL=(ALL)       ALL
                  

                  The following command fails because the latest activesupport requires Ruby version >= 2.2.2

                  gem install rails --no-ri --no-rdoc
                  

                  Had to install v4.2.7 instead of the latest. I used:

                  gem install activesupport -v 4.2.7
                  gem install rails -v 4.2.7 --no-ri --no-rdoc
                  

                  To clear up a question from earlier when you run

                  rake secret
                  

                  The output needs to be put in /config/secrets.yml under production: secret_key_base:

                  The postgresql password needs to be edited in /config/database.yml under production: password:

                  The following command doesn't work

                  rails s -e production -b your.ip.add.ress:3000
                  

                  It should be

                  rails s -e production -b your.ip.add.ress
                  

                  The /etc/rc.d/init.d/nginx script has a typo, line 92 is Esac it should be esac

                  For /opt/nginx/conf/nginx.conf i did not replace the contents with what was provided as the versions differed, instead i just added the following under location

                  root /home/rails/helpy/public;
                  passenger_enabled on;
                  rails_env production;
                  

                  I commented out the index index.html index.htm

                  I can provide my /opt/nginx/conf/nginx.conf and /etc/rc.d/init.d/nginx if needed. I could give you the whole vm if needed, i run it under hyper-v.

                  Also i needed to stop the firewall

                  service iptables stop
                  

                  Awesome work. I was able to solve some of that, but not enough to get everything working.

                  1 Reply Last reply Reply Quote 1
                  • IRJI
                    IRJ
                    last edited by IRJ

                    @tiagom I am still having trouble. Here are my commands. I know there is more, but I should be able to hit the web server at this point.

                    adduser rails
                    passwd rails
                    gpasswd -a rails wheel
                    
                    
                    
                    ssh-keygen
                    ssh-copy-id rails@SERVER_IP_ADDRESS
                    
                    #Change PermitRootLogin to no
                    nano /etc/ssh/sshd_config
                    service sshd restart
                    
                    yum -y update
                    yum groupinstall -y development
                    
                    yum install -y epel-release pygpgme curl libcurl-devel nano
                    yum install -y postgresql-server postgresql-contrib postgresql-devel git nodejs npm
                    
                    #Add rails to sudoers add rails ALL=(ALL) ALL
                    
                    chkconfig postgresql on
                    service postgresql initdb
                    service postgresql start
                    
                    su - postgres 
                    createuser -s rails
                    createdb helpy_production
                    psql
                    \password rails
                    \q
                    exit
                    service postgresql restart
                    
                    
                    #login as rails
                    
                    gpg2 --keyserver hkp://keys.gnupg.net --recv-keys 409B6B1796C275462A1703113804BB82D39DC0E3
                    curl -L get.rvm.io | bash -s stable
                    source /home/rails/.rvm/scripts/rvm
                    rvm requirements
                    rvm install 2.2.1
                    rvm use 2.2.1 --default
                    rvm rubygems current
                    gem install activesupport -v 4.2.7
                    gem install rails -v 4.2.7 --no-ri --no-rdoc
                    
                    
                    
                    sudo dd if=/dev/zero of=/swap bs=1M count=1024
                    sudo mkswap /swap
                    sudo swapon /swap
                    
                    git clone https://github.com/helpyio/helpy.git
                    cd helpy
                    
                    nano Gemfile
                    # Comment out #gem 'rails_12factor'
                    
                    bundle install
                    
                    
                    cp config/database.do.yml config/database.yml
                    rake secret
                    # copy key to production field in secrets and password feild in database
                    
                    nano config/secrets.yml
                    nano config/database.yml
                    
                    touch /home/rails/helpy/log/production.log
                    chmod 0664 /home/rails/helpy/log/production.
                    
                    
                    RAILS_ENV=production rake assets:precompile
                    RAILS_ENV=production rake db:migrate
                    RAILS_ENV=production rake db:seed
                    
                    
                    rails s -e production -b your.ip.add.ress
                    1 Reply Last reply Reply Quote 0
                    • T
                      tiagom
                      last edited by

                      What is the output of the following commands

                      rails s -e production -b your.ip.add.ress
                      
                      curl your.ip.add.ress
                      

                      Quickly looking over the list of commands i see

                      chmod 0664 /home/rails/helpy/log/production.
                      

                      Should be

                      chmod 0664 /home/rails/helpy/log/production.log
                      
                      1 Reply Last reply Reply Quote 0
                      • IRJI
                        IRJ
                        last edited by

                        Thanks @tiagom for all your help!

                        1 Reply Last reply Reply Quote 0
                        • T
                          tiagom
                          last edited by

                          No problem, any time @IRJ

                          1 Reply Last reply Reply Quote 0
                          • IRJI
                            IRJ
                            last edited by

                            Here is the finished tutorial.

                            http://joelradon.com/installing-helpy-open-source-help-desk-on-centos-6/

                            hobbit666H JaredBuschJ 2 Replies Last reply Reply Quote 0
                            • hobbit666H
                              hobbit666 @IRJ
                              last edited by

                              @IRJ said in Help with Helpy:

                              Here is the finished tutorial.

                              http://joelradon.com/installing-helpy-open-source-help-desk-on-centos-6/

                              booked marked as this is one i'm looking at to replace spiceworks.

                              1 Reply Last reply Reply Quote 0
                              • JaredBuschJ
                                JaredBusch @IRJ
                                last edited by JaredBusch

                                @IRJ said in Help with Helpy:

                                Here is the finished tutorial.

                                http://joelradon.com/installing-helpy-open-source-help-desk-on-centos-6/

                                I quit reading the tutorial early on. There are some clunky things still in those instructions.

                                You show using nano at one point but then in a follow up step you show installing nano with yum. So how would you have used nano?

                                Then you show adding the rails user to the sudo file with vi after adding nano.

                                Also, once you add a user to the wheel group, you should not need to add to the sudo file, isn't that the point of the wheel group?

                                Were these some of the inconsistencies that you found in the original instructions bleeding through into yours?

                                T IRJI 2 Replies Last reply Reply Quote 1
                                • T
                                  tiagom @JaredBusch
                                  last edited by

                                  @JaredBusch

                                  sudoers file should be edited using visudo as it checks syntax and whatnot.

                                  In a fresh install of CentOS 6.8 wheel group is commented out in sudoers

                                  ## Allows people in group wheel to run all commands
                                  # %wheel        ALL=(ALL)       ALL
                                  
                                  1 Reply Last reply Reply Quote 1
                                  • IRJI
                                    IRJ @JaredBusch
                                    last edited by

                                    @JaredBusch said in Help with Helpy:

                                    @IRJ said in Help with Helpy:

                                    Here is the finished tutorial.

                                    http://joelradon.com/installing-helpy-open-source-help-desk-on-centos-6/

                                    Then you show adding the rails user to the sudo file with vi after adding nano.

                                    Also, once you add a user to the wheel group, you should not need to add to the sudo file, isn't that the point of the wheel group?

                                    you are supposed to use visudo to edit that sudoers file.

                                    As far as installing nano twice, I may have missed that and copied it from the original.

                                    I am not sure what the big deal is...

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