Webroot
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@Carnival-Boy said:
@Gabi said:
Back to topic. I found Web Root customer service shocking, but might be different now.
+1
In a good way?
You should probably give it another shot now, since we went through the big revamp 3 years ago. Webroot got rid of a lot of the dead wood at that time, so CS and support are better now. -
@Nic said:
@Carnival-Boy said:
@Gabi said:
Back to topic. I found Web Root customer service shocking, but might be different now.
+1
In a good way?
You should probably give it another shot now, since we went through the big revamp 3 years ago. Webroot got rid of a lot of the dead wood at that time, so CS and support are better now.When was the change from SpySweeper with Antivirus to WSA?
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@alexntg said:
@Nic said:
@Carnival-Boy said:
@Gabi said:
Back to topic. I found Web Root customer service shocking, but might be different now.
+1
In a good way?
You should probably give it another shot now, since we went through the big revamp 3 years ago. Webroot got rid of a lot of the dead wood at that time, so CS and support are better now.When was the change from SpySweeper with Antivirus to WSA?
About 3 years ago - Webroot bought Prevx in 2010, so that's when it started.
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@Nic said:
@alexntg said:
@Nic said:
@Carnival-Boy said:
@Gabi said:
Back to topic. I found Web Root customer service shocking, but might be different now.
+1
In a good way?
You should probably give it another shot now, since we went through the big revamp 3 years ago. Webroot got rid of a lot of the dead wood at that time, so CS and support are better now.When was the change from SpySweeper with Antivirus to WSA?
About 3 years ago - Webroot bought Prevx in 2010, so that's when it started.
In that case, if anyone hasn't tried Webroot since then, they'd be in for an incredibly pleasant shock. I ran Webroot with Antivirus back in 2008, and was not impressed, but can't speak highly enough about the current product.
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I agree with Alex. Back in 2008 it was like every other AV out there. But when they scraped it and went all cloud based, super light weight... man it's pretty awesome now!
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@Dashrender said:
I agree with Alex. Back in 2008 it was like every other AV out there. But when they scraped it and went all cloud based, super light weight... man it's pretty awesome now!
Yeah it was a big transition. They saw the future (the stuff that Symantec is talking about now, about traditional AV being dead) and jumped in with both feet. Completely new product, shut down all the old products so they could focus on WSA, and any employee who wasn't on board and was dragging their feet, they got rid of. It was funny because when I was interviewing here I read reviews on GlassDoor and there were a lot of complaints. But when I met the people working here and visited, the vibe of the office didn't match the mediocre GlassDoor score. Turns out a lot of the reviews were from the time of that transition when they changed course and laid off any of the non-performing staff. What was left, both in terms of people and the new product, was like a rebirth for the company. Webroot has been around for 15 years, but the current incarnation is really only since 2010/11.
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@Dashrender said:
Appriver is who we use, it's a $1/month/user. Most others I've seen are about the same. All things considered I like it.
Though I believe that O365 includes virus and spam filtering.. so when we look to move to that.. we can reduce our costs more
My earlier comment was to this. And I automatically replied even though the thread was 2 months old...the thread was new to me...and I believe I should have quoted you instead.
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@ShaunS said:
Ok, and the deep scans are nice and light too? Its the full system scans where we run into real issues with Kaspersky after V6, and all other vendors we have tried so far.
Emails coming through from our google accounts are usually fine, its those that come in through our web hosting company that give us grief. They offer a mail AV product from McAfee on the server, but want something like $10 per email address which is just not worth it when our on-premise AV filters incoming mails. If we have to purchase something different to do that task alongside Webroot on the endpoint, that would increase our current cost dramatically ( The listed price for Webroot is already quite a jump from what it cost to renew last time with Kaspersky).Full scans aren't even noticeable. It doesn't even hiccup a bit on my business system, and on my home system it doesn't impact my gaming at all.
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@Nic said:
In a good way?
You should probably give it another shot now, since we went through the big revamp 3 years ago. Webroot got rid of a lot of the dead wood at that time, so CS and support are better now.I'm tempted. But once bitten, twice shy and all that. It was January 2012 that I got messed around, according to my blog: http://carnivalboy.wordpress.com/2012/01/25/webroot-and-the-case-against-the-cloud/
I get the impression that I was using a cool product from a UK company called EMS, which Webroot bought in 2007 for it's SaaS capabilities and then promptly killed, and I got caught in the crossfire.
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I have been using the AVG Cloud Care for 6 months on 3 servers and 2 desktops. The plus side, no complaints like when they used Avast (their preferred vendor. How would Webroot compare?
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@Carnival-Boy said:
@Nic said:
In a good way?
You should probably give it another shot now, since we went through the big revamp 3 years ago. Webroot got rid of a lot of the dead wood at that time, so CS and support are better now.I'm tempted. But once bitten, twice shy and all that. It was January 2012 that I got messed around, according to my blog: http://carnivalboy.wordpress.com/2012/01/25/webroot-and-the-case-against-the-cloud/
I get the impression that I was using a cool product from a UK company called EMS, which Webroot bought in 2007 for it's SaaS capabilities and then promptly killed, and I got caught in the crossfire.
Sorry about that. Yeah we did email filtering but the decision was made to bring the focus in to our security product and remove all the other stuff. That does suck when it happens to you as a customer though.
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@technobabble said:
I have been using the AVG Cloud Care for 6 months on 3 servers and 2 desktops. The plus side, no complaints like when they used Avast (their preferred vendor. How would Webroot compare?
Probably the biggest comparison is that we've been doing cloud AV longer than most, so our database is more mature and fully featured. You can always try us out and see how we compare to AVG in what we catch.
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@Nic I'll do that, thanks.
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@technobabble said:
@Dashrender YMMV but there was a noticeable decrease in spam using O365.
Here too. Almost none gets through.
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We use Appriver right now... we've been having some issues with false positives, but that's mainly because one of the vendors in the email chain is using a smart host that is on a blacklist.
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I got a Webroot (home) code included in the contest I won a few weeks ago and am loving it!! I'm sure I'll be recommending it to people once I've trialed it a bit longer. And the fact that we have @Nic here makes it even better!
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@Dashrender said:
We use Appriver right now... we've been having some issues with false positives, but that's mainly because one of the vendors in the email chain is using a smart host that is on a blacklist.
Makes it not really a false positive, depending on your perspective.
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@scottalanmiller said:
@Dashrender said:
We use Appriver right now... we've been having some issues with false positives, but that's mainly because one of the vendors in the email chain is using a smart host that is on a blacklist.
Makes it not really a false positive, depending on your perspective.
Exactly! My boss is just extremely frustrated by it.. and thinks it's our fault and wants me to fix it since we are the only ones not getting emails sent to the group. It's also making her look bad. Unfortunately none of the parties involved are technical in any way, so they don't understand why it's not our fault.
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@Dashrender said:
@scottalanmiller said:
@Dashrender said:
We use Appriver right now... we've been having some issues with false positives, but that's mainly because one of the vendors in the email chain is using a smart host that is on a blacklist.
Makes it not really a false positive, depending on your perspective.
Exactly! My boss is just extremely frustrated by it.. and thinks it's our fault and wants me to fix it since we are the only ones not getting emails sent to the group. It's also making her look bad. Unfortunately none of the parties involved are technical in any way, so they don't understand why it's not our fault.
Time to ask her.... "Do you want to get this mail AND lots of SPAM, or neither... up to you." And just accept the decision. Often an easy way to defuse inept people is just... push the decision to them. That way when the consequences come to can send everyone to them. "Why is there all this SPAM?" "Well, I asked and you said that you wanted it. Why did you request all this SPAM?" It's more effective than convincing her. Don't make it your opinion versus her's, make it you deferring to her wisdom... she is the boss for a reason. Escalate to the right level.
