Fax Server
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@JaredBusch Let me recap to make sure I understand. I pay for the DID service with a set amount of telephone numbers (w/ trunking etc) and my PBX can then route the faxes to e-mail, which I can assume applies to groups I have set up in active directory?
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@wirestyle22 said:
@JaredBusch Let me recap to make sure I understand. I pay for the DID service with a set amount of telephone numbers (w/ trunking etc) and my PBX can then route the faxes to e-mail, which I can assume applies to groups I have set up in active directory?
DIDs and trunks are not connected. Some vendors sell them together, but there is no direction association. You only need DIDs in this case.
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@scottalanmiller Got it. Thanks
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@wirestyle22 said:
@JaredBusch Let me recap to make sure I understand. I pay for the DID service with a set amount of telephone numbers (w/ trunking etc) and my PBX can then route the faxes to e-mail, which I can assume applies to groups I have set up in active directory?
You do not even need to have things go to your PBX.
Here is a sample of how VoIP.ms handles it. They do not officially support this yet and it is still qualified as "Beta" but it works.
The DID costs $1.99/month and inbound faxes cost $0.029 per minute.
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@JaredBusch Awesome. Thanks Jared.
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Here is the settings screen.
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@JaredBusch said:
@wirestyle22 said:
@JaredBusch Let me recap to make sure I understand. I pay for the DID service with a set amount of telephone numbers (w/ trunking etc) and my PBX can then route the faxes to e-mail, which I can assume applies to groups I have set up in active directory?
You do not even need to have things go to your PBX.
Here is a sample of how VoIP.ms handles it. They do not officially support this yet and it is still qualified as "Beta" but it works.
The DID costs $1.99/month and inbound faxes cost $0.029 per minute.
That's super cool! I can think of a few companies that could benefit from that.
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@coliver said:
@JaredBusch said:
@wirestyle22 said:
@JaredBusch Let me recap to make sure I understand. I pay for the DID service with a set amount of telephone numbers (w/ trunking etc) and my PBX can then route the faxes to e-mail, which I can assume applies to groups I have set up in active directory?
You do not even need to have things go to your PBX.
Here is a sample of how VoIP.ms handles it. They do not officially support this yet and it is still qualified as "Beta" but it works.
The DID costs $1.99/month and inbound faxes cost $0.029 per minute.
That's super cool! I can think of a few companies that could benefit from that.
If faxing is a lifeblood, you may want to test this well. I have only used it a few times.
Or as I said in the earlier post, pick a SIP provider that officially supports it.
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How many actual fax lines do you have today? Are they all normal POTS lines, meaning each line plugs into a Fax machine or Fax device which then either prints or saves the fax to a shared location?
Assuming every site has one, that 34 lines - you probably can't reduce yourself to just one fax trunk, you'd have to see how often faxes are coming in to know how many trunks you'll require.
If your PBX is able to receive faxes directly, that may be a good solution for you depending on how many simultaneous faxes you might receive. Then it would be up to the PBX to distribute the faxes in a manor it supports and you like.
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That's super cool Jared! nice find.
Of course if this is HIPAA information you probably can't use this solution, but still nice to have in the back pocket.
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I have not used this feature, but if you need sending, you can setup email to fax also.
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@Dashrender said:
That's super cool Jared! nice find.
Of course if this is HIPAA information you probably can't use this solution, but still nice to have in the back pocket.
Do not get me (or @scottalanmiller usually) started on faxing and HIPAA....
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@JaredBusch said:
@Dashrender said:
That's super cool Jared! nice find.
Of course if this is HIPAA information you probably can't use this solution, but still nice to have in the back pocket.
Do not get me (or @scottalanmiller usually) started on faxing and HIPAA....
A fax is secure, isn't it?
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@JaredBusch said:
@Dashrender said:
That's super cool Jared! nice find.
Of course if this is HIPAA information you probably can't use this solution, but still nice to have in the back pocket.
Do not get me (or @scottalanmiller usually) started on faxing and HIPAA....
That's fine - I won't. regardless - it's still the defacto standard of what all medicine in the USA uses for intra clinic communications.
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@Dashrender said:
That's super cool Jared! nice find.
Of course if this is HIPAA information you probably can't use this solution, but still nice to have in the back pocket.
efax.com is more expensive than i like for a faxing solution, and they prepend a cover page (adding cost) that you cannot easily get around with MFP devices.
But they have worked out some scheme to get marked as HIPAA compliant.
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Doesn't HIPAA compliancy in this situation depend on the company offering the service? That would be my job to ask the right questions and determine whether or not we can use them.
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Is it possible to route these to a folder within a network share using specific ports maybe?
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@wirestyle22 said:
Doesn't HIPAA compliancy in this situation depend on the company offering the service? That would be my job to ask the right questions and determine whether or not we can use them.
To some degree. It also depends on how you use them. And it depends on the technology.
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@wirestyle22 said:
Is it possible to route these to a folder within a network share using specific ports maybe?
I'm unsure what you are picturing. What kinds of ports and where?
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@wirestyle22 said:
Doesn't HIPAA compliancy in this situation depend on the company offering the service? That would be my job to ask the right questions and determine whether or not we can use them.
Correct. So in this case VOIPS.MS would have to have HIPAA compliant servers themselves, and ensure email based security when emailing you the faxes. Two things I'm sure VOIP.ms I'm guessing doesn't want to worry about.
All of the HIPAA compliant fax solutions I've seen so far are extremely expensive, on the order of $0.25/page or more. They won't email the faxes either. Instead they keep the faxes on their system where you have to log in via a secure web portal and then download them to your system.
We receive approximately 600 pages of faxes a day, 5 days a week, 12,600 a month. Currently because I handle everything in house storing to my already compliant storage, I pay $30/month for a phone line, and paid around $600 for a fax server. So my ongoing costs are very low.
The cheapest fax solution I looked at would have cost me nearly $900/month, plus I'd either have to setup a VPN to their servers (not a fan of) or log into their portal to download all of my faxes, using internet bandwidth, etc on top of the expense for the service.
They have all been a non starter for me.
