providers for phone line & internet
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Beside the limitation of vendors in your area. Can I get some feedback on major carrier for Phone & internet?
Currently we are using Logix for phone and Verizon for internet. Our contracts will come to an end in November. What are some feedback on ATT, Verizon, TWC, or some other major carrier.
I intentionally left out where I work at because I want your feedback from your current or previous provider. However, we do A LOT of calls, both long distance and local. (We are small call center)
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@LAH3385 said:
Beside the limitation of vendors in your area. Can I get some feedback on major carrier for Phone & internet?
Currently we are using Logix for phone and Verizon for internet. Our contracts will come to an end in November. What are some feedback on ATT, Verizon, TWC, or some other major carrier.
I intentionally left out where I work at because I want your feedback from your current or previous provider.
Thanks!Stay away from Windstream (I call them Windscream) -- I don't know if they are available in your area, but if they are, stay far, far away.
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@dafyre said:
@LAH3385 said:
Beside the limitation of vendors in your area. Can I get some feedback on major carrier for Phone & internet?
Currently we are using Logix for phone and Verizon for internet. Our contracts will come to an end in November. What are some feedback on ATT, Verizon, TWC, or some other major carrier.
I intentionally left out where I work at because I want your feedback from your current or previous provider.
Thanks!Stay away from Windstream (I call them Windscream) -- I don't know if they are available in your area, but if they are, stay far, far away.
Thanks! This is exactly what I am looking for
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I have had nothing but problems with a client that is on ATT's fiber Internet service... impossible to get support, once you do get ahold of someone it is days before they resolve issues.
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AT&T sucks all around.
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@LAH3385 said:
@dafyre said:
@LAH3385 said:
Beside the limitation of vendors in your area. Can I get some feedback on major carrier for Phone & internet?
Currently we are using Logix for phone and Verizon for internet. Our contracts will come to an end in November. What are some feedback on ATT, Verizon, TWC, or some other major carrier.
I intentionally left out where I work at because I want your feedback from your current or previous provider.
Thanks!Stay away from Windstream (I call them Windscream) -- I don't know if they are available in your area, but if they are, stay far, far away.
Thanks! This is exactly what I am looking for
They are definitely the worst. Also avoid MegaPath, we've had them try to run a scam against clients for tens of thousands of dollars. They only backed down because we caught them and would have taken them to court. Don't let them into your facility.
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General rule, never get phones and Internet from the same carrier, it makes you trapped for no reason.
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@scottalanmiller said:
General rule, never get phones and Internet from the same carrier, it makes you trapped for no reason.
Are you referring to contracts or am I missing somehting?
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We have Comcast, and in 6 years, I can count 3 times I needed to contact them. Two were because we moved, and one when we got married and my wife changed her name.
Edit: I take it back. There was one more time because someone hit a pole or something down the road and we lost internet.
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@LAH3385 said:
@scottalanmiller said:
General rule, never get phones and Internet from the same carrier, it makes you trapped for no reason.
Are you referring to contracts or am I missing somehting?
I'm saying in general. You don't want a single company with the power to turn off your Internet AND your telephones at the same time. Nor do you want a single billing or legal issue to cripple all communications channels. It's the same logic as to why your registrar, DNS host and web host are always three distinct companies.
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@johnhooks said:
We have Comcast, and in 6 years, I can count 3 times I needed to contact them. Two were because we moved, and one when we got married and my wife changed her name.
I heard a lot of negative stuffs from them. Especially their customer service or how they renew contract without notify you in advance. The renew contract isn't much of a surprise. I've seen a lot of company send on 48 hours notice or worse.
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@scottalanmiller said:
General rule, never get phones and Internet from the same carrier, it makes you trapped for no reason.
This. I worked for a third rate cable company in FL, and they had about 6 HOAs locked down. You couldn't get phone tv or internet from anyone else unless you used satellite. They had these people trapped and the service was terrible.
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@brianlittlejohn said:
I have had nothing but problems with a client that is on ATT's fiber Internet service... impossible to get support, once you do get ahold of someone it is days before they resolve issues.
I have a client on AT&T fiber and it has never been down. So I do not know how good or bad the support is.
I have a client on Charter fiber that has also never been down.
Both services I can recommend.
I would seriously look for a local fiber provider. I recently got a 50/50 fiber from Adams in Quincy, IL for $80/month.
As for phones, go with a SIP provider. I recommend VoIP.ms for a lot of things, but never used them with a call center volume of calls. @NetworkNerd can likely recommend a higher level support SIP vendor as I know he has used a few.
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Since I do a lot of consulting about VoIP and telephony, one of the things that we find all of the time is that people combine telephone and Internet together and end up paying outrageous rates for BOTH, lose all kinds of critical features (like having failover) and have no good means of migrating off for better options because if they switch phones they risk the ISP cutting off their Internet and if they switch Internet they will definitely lose their phones. Totally trapped because nothing can ever be "down".
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@LAH3385 said:
@johnhooks said:
We have Comcast, and in 6 years, I can count 3 times I needed to contact them. Two were because we moved, and one when we got married and my wife changed her name.
I heard a lot of negative stuffs from them. Especially their customer service or how they renew contract without notify you in advance. The renew contract isn't much of a surprise. I've seen a lot of company send on 48 hours notice or worse.
We aren't on a contract. We only have internet, and it's just month to month. I'm sure some of it was the cable company in FL, but take those reports with a grain of salt. I had people who were escalated to me because their cable was out. It was in fact that their TV was turned off.
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@JaredBusch said:
I have a client on AT&T fiber and it has never been down. So I do not know how good or bad the support is.
I've worked for larger customers with AT&T and the support was great. But I'd guess it is only when you get to a certain size. Overall, though, I've never personally experiences service or support issues with AT&T but have only used them in limited amounts.
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@JaredBusch said:
@brianlittlejohn said:
I have had nothing but problems with a client that is on ATT's fiber Internet service... impossible to get support, once you do get ahold of someone it is days before they resolve issues.
I have a client on AT&T fiber and it has never been down. So I do not know how good or bad the support is.
I have a client on Charter fiber that has also never been down.
Both services I can recommend.
I would seriously look for a local fiber provider. I recently got a 50/50 fiber from Adams in Quincy, IL for $80/month.
As for phones, go with a SIP provider. I recommend VoIP.ms for a lot of things, but never used them with a call center volume of calls. @NetworkNerd can likely recommend a higher level support SIP vendor as I know he has used a few.
I wish FiOS was in our area. They are around us just not in our immediate area.
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Pretty much what @JaredBusch said about the phones also. We have google voice for our home line. You could either use a PBX or something like an Obihai which is $30. My parents have an Ooma, which seems nice but it's fairly expensive for the device.
Edit: I missed the call center part somehow. FreePBX is easy to set up and just get a SIP provider like @JaredBusch said.
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@scottalanmiller said:
You don't want a single company with the power to turn off your Internet AND your telephones at the same time.
But if you using a SIP line doesn't losing internet mean you use phones too?
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@anonymous said:
@scottalanmiller said:
You don't want a single company with the power to turn off your Internet AND your telephones at the same time.
But if you using a SIP line does it really matter?
Yes, if you get them from the same carrier it's exactly the same in every way.
