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    Webroot site: Slow to respond

    Scheduled Pinned Locked Moved IT Discussion
    webroot
    31 Posts 8 Posters 5.1k Views
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    • NicN
      Nic @dafyre
      last edited by

      @dafyre said:

      @Nic said:

      Ok looks like it's been sorted out finally. I'm able to get in and navigate around my console ok.

      If anyone is still not able to get logged in or has any timeouts please let me know. Thanks for being patient while we got this fixed (or at least pretending to be patient 🙂 ).

      While you pretend to get it fixed? 😛 (I don't feel bad for picking at you... I am a Webroot customer -- even if only of the home version, lol).

      Well I didn't do anything except bug the folks who manage the servers 🙂

      We still don't have a complete root cause but at least things are working (albeit slowly) in the meantime.

      dafyreD 1 Reply Last reply Reply Quote 2
      • dafyreD
        dafyre @Nic
        last edited by

        @Nic said:

        @dafyre said:

        @Nic said:

        Ok looks like it's been sorted out finally. I'm able to get in and navigate around my console ok.

        If anyone is still not able to get logged in or has any timeouts please let me know. Thanks for being patient while we got this fixed (or at least pretending to be patient 🙂 ).

        While you pretend to get it fixed? 😛 (I don't feel bad for picking at you... I am a Webroot customer -- even if only of the home version, lol).

        Well I didn't do anything except bug the folks who manage the servers 🙂

        We still don't have a complete root cause but at least things are working (albeit slowly) in the meantime.

        It's nice to have vendors in here that like to play back. 🙂

        I hope I am eventually in a position to recommend Webroot products again soon!

        NicN 1 Reply Last reply Reply Quote 0
        • NicN
          Nic @dafyre
          last edited by

          @dafyre said:

          @Nic said:

          @dafyre said:

          @Nic said:

          Ok looks like it's been sorted out finally. I'm able to get in and navigate around my console ok.

          If anyone is still not able to get logged in or has any timeouts please let me know. Thanks for being patient while we got this fixed (or at least pretending to be patient 🙂 ).

          While you pretend to get it fixed? 😛 (I don't feel bad for picking at you... I am a Webroot customer -- even if only of the home version, lol).

          Well I didn't do anything except bug the folks who manage the servers 🙂

          We still don't have a complete root cause but at least things are working (albeit slowly) in the meantime.

          It's nice to have vendors in here that like to play back. 🙂

          I hope I am eventually in a position to recommend Webroot products again soon!

          Hey if we can't have fun then what's the point? 🙂

          and yeah I understand that sometimes the choice of AV isn't always under one's control, or there are other factors that constrain your choice, no worries!

          1 Reply Last reply Reply Quote 1
          • NicN
            Nic
            last edited by

            To add to the fun today our Webroot community went down for about 10 minutes. Never a dull day.

            1 Reply Last reply Reply Quote 0
            • RojoLocoR
              RojoLoco
              last edited by

              My console started working like 5 minutes after I posted here this a.m. Guess b*tchin' about it worked!

              NicN 1 Reply Last reply Reply Quote -1
              • NicN
                Nic @RojoLoco
                last edited by

                @RojoLoco bitching is always a good option 🙂

                1 Reply Last reply Reply Quote 1
                • DanpD
                  Danp
                  last edited by

                  @Nic -- Unfortunately, bitching doesn't seem to work when reporting false positives to the Webroot support team. 😦

                  NicN 1 Reply Last reply Reply Quote 0
                  • NicN
                    Nic @Danp
                    last edited by

                    @Danp said:

                    @Nic -- Unfortunately, bitching doesn't seem to work when reporting false positives to the Webroot support team. 😦

                    Let me know if you can't get satisfaction. The support and threat teams both sit on the floor below me so I can combine bitching with the dope slap if need be 🙂

                    DanpD 1 Reply Last reply Reply Quote 0
                    • DanpD
                      Danp @Nic
                      last edited by

                      @Nic said:

                      Let me know if you can't get satisfaction. The support and threat teams both sit on the floor below me so I can combine bitching with the dope slap if need be 🙂

                      See ticket #5513 entitled "False positives - AutoIT"

                      NicN 1 Reply Last reply Reply Quote 0
                      • NicN
                        Nic @Danp
                        last edited by

                        @Danp said:

                        @Nic said:

                        Let me know if you can't get satisfaction. The support and threat teams both sit on the floor below me so I can combine bitching with the dope slap if need be 🙂

                        See ticket #5513 entitled "False positives - AutoIT"

                        Ok I see the ticket. I'll investigate and see what I can find out.

                        NicN 1 Reply Last reply Reply Quote 2
                        • NicN
                          Nic @Nic
                          last edited by

                          Ok looks like we got @Danp sorted out. Just let me know if you need any help with anything else.

                          1 Reply Last reply Reply Quote 3
                          • dafyreD
                            dafyre
                            last edited by

                            IT Communities at their finest!

                            1 Reply Last reply Reply Quote 1
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