Office 365 - changing ownership
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I'l give it a go.
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I can't change the VAT registration number on the portal.
I also don't seem to be able to remove our existing CC without adding a new one, and I can't add a new one since it will be the new company's credit card, which I obviously don't have access to.
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@Carnival-Boy The CC is not surprising. They need to "take over" the payments before you release responsibility for them. The VAT bit is super annoying.
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@Carnival-Boy said:
I can't change the VAT registration number on the portal.
I also don't seem to be able to remove our existing CC without adding a new one, and I can't add a new one since it will be the new company's credit card, which I obviously don't have access to.
Aww.. A vat...something we don't have to mess with here.
A call to your reseller is in order.
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I don't have a reseller.
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I am pretty sure that Microsoft will have to make this change for you.
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It doesn't sound like this is going to be possible. The only option appears to be to create a new account for the new company, then remove the domain from the old company, then attach the domain to the new company. However, I am concerned about what would happen to e-mail during this transition period.
At the moment, I think the best solution would be for the new company to use Google Apps, as I believe it will be easier and safer to migrate from O365 to Google than it would be to migrate from one O365 account to another O365 account.
I'm surprised this isn't more common, as companies are bought and sold all the time.
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Have you talked to MS support? This seems like it would be a fairly routine thing to do.
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I found this. Not sure if it helps you or not.
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@Carnival-Boy said:
At the moment, I think the best solution would be for the new company to use Google Apps, as I believe it will be easier and safer to migrate from O365 to Google than it would be to migrate from one O365 account to another O365 account.
Sadly this is a good assessment. Being caught in a three month continuing disaster of account migration with O365 right now I can say that first hand this can be a real problem - even when it is Microsoft themselves trying to do this on the back end. Account issues can be epic. I doubt anything would go wrong, but the risk is certainly higher doing O365 to O365 than O365 to Google Apps.
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Wow... MS looses again because of their own ______________________.
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@Dashrender said:
Wow... MS looses again because of their own ______________________.
Yeah, the product is great, the account issues are staggering.
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@coliver said:
Have you talked to MS support? This seems like it would be a fairly routine thing to do.
I've spoken to Customer Support, but not to Technical Support. You'd think it would be routine, but I'm not convinced.
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@coliver said:
I found this. Not sure if it helps you or not.
It helps me think "wow, I really don't want to go through this"
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Wait, wait wait..
You said that all of these mailboxes were in their own O365 account, not your company's O365 account, right? meaning you are/were managing two O365 accounts, right?So besides changing the VAT and creating and granting access rights to their new admin, what do you need to do?
Is MS telling you you can't change the VAT?
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No, the VAT is fine. It's the credit card that is the problem. They won't let us remove our credit card details before the new company enters their credit card details.
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@Carnival-Boy said:
I've spoken to Customer Support, but not to Technical Support. You'd think it would be routine, but I'm not convinced.
Not convinced that it is routine? Seems like they probably throw up their hands and panic about this almost daily
I know they've had it happen at least three times this year with us alone. So it is routine to some degree from us alone! -
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@Carnival-Boy said:
No, the VAT is fine. It's the credit card that is the problem. They won't let us remove our credit card details before the new company enters their credit card details.
What's so hard about that? I assume you and they trust each other enough for you to create the new Admin account... give them the credentials, they log in, put in the CC number... they tell you it's done... then you log in and delete the old CC number... call them tell them it's done, they log in and delete your account.
Am I missing something?
