Drinking at the genesee brew house!

Youtube Video

Here at mango, working on getting some work done.

Getting some work done on some of these suggestions right now while I have a moment in between Mango prep!

Helping setup with @Minion-Queen !

@hobbit666 said in What Are You Doing Right Now:

@scottalanmiller said in What Are You Doing Right Now:

@hobbit666 said in What Are You Doing Right Now:

Wait for my lift to work in the rain (under cover at the moment)

Have fun. Still awake here.

Get to Bed! busy day for you lot ahead

He just headed out. I'm sure he'll be in bed in about 20 min lol

@scottalanmiller said in MangoCon 2017:

It's today everyone!!

Can't wait!

@scottalanmiller said in What Are You Doing Right Now:

@quixoticjeremy said in What Are You Doing Right Now:

@scottalanmiller said in What Are You Doing Right Now:

Hanging with @QuixoticJeremy

Mango is right around the corner!!!!!

15 hours!!

That's some quick math right there! lol

@manxam said in What Do You Want in a Helpdesk and Ticketing System?:

Proper scheduling! That's one of the major missing pieces for all the less expensive PSAs/ticketing systems. This is about the only thing that ConnectWise does really well:

While in a ticket you can assign a status and then schedule the ticket for either
a) perform this task on this day/time (i.e: you've made arrangements with a user to do X at time Y and it should take Z time to complete)

b) follow-up with the user at this date/time for whatever purpose you deem necessary (i.e. pre-ticket closure email ensuring the issue is resolved to the client's satisfaction)

Exchange / Outlook integration a huge plus...

Also, time tracking via manual entry or start/stop.

Definitely some great ideas in here and also some ideas that are already in place! I like the scheduling concept and will try to put that through product management. As for time tracking this is already in place. It works currently but it is very bare bones where we we're planning on revamping it an approaching it from a (very slightly) different direction.

@scottalanmiller said in What Are You Doing Right Now:

Hanging with @QuixoticJeremy

Mango is right around the corner!!!!!

@scottalanmiller said in What Are You Drinking:

Redds Wicked Apple

Funny, same thing.

@kelly said in What Are You Doing Right Now:

@quixoticjeremy said in What Are You Doing Right Now:

@kelly said in What Are You Doing Right Now:

@quixoticjeremy said in What Are You Doing Right Now:

Working on Sodium while at my other work.... I've sunk to an all time low.

So you're a little...salty about it?

LOL, I suppose salty that it makes my last statement a lie! I haven't sank to an all time low as I'm actually fairly buoyant!

You'll never win a chemistry pun war like that...

Correct answer: "Na, I'm not salty at all."

Dear god I'm bored. Sorry you're the recipient of my quirks today @QuixoticJeremy.

Lol sadly chemistry was never one of my strong suits. No need to apologize, I'm enjoying the fun

Also you are right, that would have been a better answer haha.

@kelly said in What Are You Doing Right Now:

@quixoticjeremy said in What Are You Doing Right Now:

Working on Sodium while at my other work.... I've sunk to an all time low.

So you're a little...salty about it?

LOL, I suppose salty that it makes my last statement a lie! I haven't sank to an all time low as I'm actually fairly buoyant!

Working on Sodium while at my other work.... I've sunk to an all time low.

@kelly I don't know why but my brain immediately went to this.

Youtube Video

@scottalanmiller said in Final Count Down:

@travisdh1 said in Final Count Down:

@scottalanmiller said in Final Count Down:

32 hours.....

I better get laundry done today!

I can hear the laundry running behind me right now.

I HOPE I have enough laundry for this week..... I should.

@quixoticjustin said in What Do You Want in a Helpdesk and Ticketing System?:

@gjacobse said in What Do You Want in a Helpdesk and Ticketing System?:

Device Field

Users move around - nice to know what device I need to look wout without digging through the ticket to much.. but - that is more of a maybe that a need.

Already there, called "Asset".

Well the concept is already there. It isn't populating yet but will be very soon.

@quixoticjustin said in What Do You Want in a Helpdesk and Ticketing System?:

@dashrender said in What Do You Want in a Helpdesk and Ticketing System?:

Company user list - similar to the hardware list already gathered by Salt.

Already there but having a glitch populating.

Works on my computer ;). All joking aside yeah I really do need to take a look at it from your machine.

@dustinb3403 said in What Are You Doing Right Now:

ha...

http://imgur.com/gallery/NVyMq

LOL yep, just watched this in front of my boss at work. Good times.

@kelly said in What Are You Doing Right Now:

@dashrender said in What Are You Doing Right Now:

@quixoticjustin said in What Are You Doing Right Now:

@dashrender said in What Are You Doing Right Now:

@quixoticjustin said in What Are You Doing Right Now:

@dashrender said in What Are You Doing Right Now:

@quixoticjustin said in What Are You Doing Right Now:

@kelly said in What Are You Doing Right Now:

@QuixoticJeremy @QuixoticJustin Maybe this needs to have its own thread, but how are you funding your tools? I'm always interested in working with new tools, but the world of FOSS is littered with abandonware.

We are funded by a private equity group in Texas that invests in technology-related businesses, primarily. I doubt that we will be going anywhere, we have no venture capital type people to answer to, and our backers have been around for a long time and are just changing their investment style. Traditional VC is churn and burn (build it up, get market, sell it) but ours are long term growth investors - they specialize in building long running businesses focused on revenues years out and make their returns from operational success, not selling to a larger player like California style VC focuses on.

I find the highlighted thing hard/impossible to believe. They might not be leaning on you, but I'm assuming they own enough of the company to make your life difficult at minimum, bad at worse.

Maybe I worded that poorly. I meant that there are NO venture capital people to answer to. Not that the ones we have don't ask for answers. I mean we aren't VC funded, no VCs in site. Because we have no VCs, there are none to answer to at all.

Aww, well then you're either part owners yourself or employees, But I'm assuming there is still a CEO to answer to.

I'm not sure I follow the logic here. A CEO is not like a VC. And why would all staff be owners if there aren't VCs? Maybe I'm being unclear, but a VC is an extremely specific type of investor that normal companies do not use. Do you have VCs investing in your workplace that expect to build and sell the company off in just a couple of years? Assuming you don't, does that then make you a part owner of that company?

Well you're stuck on the VC thing - I was more talking about 'people to answer to' part. You have people to answer to, they just aren't VCs. That's true even if the people you're answering to is yourself.

This whole sub-topic came from:

@kelly said in What Are You Doing Right Now:

@QuixoticJeremy @QuixoticJustin Maybe this needs to have its own thread, but how are you funding your tools? I'm always interested in working with new tools, but the world of FOSS is littered with abandonware.

Your answer brought in VCs, not his question. So getting back to his question - where does funding come from? If not from VCs, then where?

I'm also curious what tools @Kelly is talking about? Is he talking about you purchasing software to help you make your software? i.e. IDEs (though many are free) or is he talking about who's paying you to make Sodium, or another way to look at it, how are you surviving financially while making this? Which we already know the answer to that second part - you still have a full time day job. You're writing Sodium on your own time after hours. So other than hosting, I'm wondering what expenses you have? Considering the people involved, I'd be very surprised if the entire thing isn't being written in FOSS solutions to keep you out of any lock-in.

I was curious about their business model to keep the products moving forward when they're free and hosted. Those two are much harder to combine and be at least revenue neutral.

Alright, I'm going to post a response here but put a LARGE disclaimer that this is not my side of things. I'm not apart of these talks I just know what comes down the pipes for me to work on for design. I do know that there are talks of ad revenue but with a pointed stipulation that it all be IT focused and not obnoxious, it can't get in the way of the admins doing their jobs and disrupt the flow of everything. Very tasteful, actually fairly similarly to the ads here on Mango, it's off to the side, only one ad and doesn't prevent others from doing things. That is all I've heard of at least so far. Likely Justin would be able to answer more clearly but I figured I'd throw up something until he gets back.

So again the disclaimer is there that I am an Engineer, I do not handle information on this side of things. If I'm wrong which I very well could be then my apologies. Not to mention what knowledge I do have that comes down the pipes changes at times so take what you will from this and take it with a grain of ..... sodium

These are all great points! Keep them coming, the more we know, the better our product can be.