@scottalanmiller said in Who Has Lost Their Job to the Cloud:

We hear this a lot and there is a thread about this elsewhere right now. People say all of the time that the cloud took their jobs, but has anyone seen this? I could go on for a long time about why it might appear this way but is not actually happening. But more importantly, does anyone see this in any capacity whatsoever? My guess is basically that it is all made up. Cloud resources require management just like anything else. It's not like cloud changes who the system admin, desktop admin, app manager, DBA and other roles are. The stuff that cloud takes is mostly the very, very new role of virtualization platform admin and some bench work.

Bench people I could see being affected, but only a little bit there. But IT? Anyone?

crickets

@rojoloco said in Non-IT News Thread:

@quixoticjeremy said in Non-IT News Thread:

@scottalanmiller said in Non-IT News Thread:

'Significant' Roman silver hoard found in Fife by teenager
http://www.bbc.co.uk/news/uk-scotland-edinburgh-east-fife-40778533

Nice! Lucky kid.

Except the museum people come and take it away with no payment to the kid. That's bullshit. If I found a bunch of Roman silver, I'd be selling it, not donating it.

Seriously? He gets nothing for the find/donating it? Pfft bs. Yeah I'm with you, time to find a private collector or something.

@coliver said in What Are You Doing Right Now:

@gjacobse said in What Are You Doing Right Now:

@quixoticjeremy said in What Are You Doing Right Now:

I have 30 MB with Timewarner -_-. It gets the job done I guess.

What? really.... TW was bought by Spectrum... or are they still in transition there.

Grandfathered accounts are still being billed by Time Warner. They offered us a 10$/month credit to our account for 12 months if we switched to Spectrum.

Guess I need to call my account manager.

@gjacobse said in What Are You Doing Right Now:

@quixoticjeremy said in What Are You Doing Right Now:

I have 30 MB with Timewarner -_-. It gets the job done I guess.

What? really.... TW was bought by Spectrum... or are they still in transition there.

They are "transitioning" but you can make the switch here now (recent change, last few weeks). I just haven't gotten around to it.

@coliver said in Non-IT News Thread:

@dustinb3403 said in Non-IT News Thread:

@coliver said in Non-IT News Thread:

@dashrender said in Non-IT News Thread:

@dustinb3403 said in Non-IT News Thread:

I'm not much of a car guy either, but imagine self driving cars all zooming around at 200+ mph.

Wouldn't have to worry about deer at that point. . .

you'd be more worried about self driving cars than deer? why?

Much more worried about deer... even going 30-40 mph they can do a ton of damage to a car.

Have you ever seen a motorcyclist hit a deer at 80 mph? The deer is in a lot of pieces and the motorcycle just keeps going.

As for a broad face car... well the deer will still be in a lot of little pieces.... but the car will be totaled as well.

I've had a deer jump into my lap on a motorcycle going ~60. Knocked me off but the bike just coasted and set down in some grass off the side of the road. That was a painful week.

This, this is why I will never own a motorcycle. I am a deer magnet, I've hit 6 in the past 8 years. If I had a motorcycle I would die.

I have 30 MB with Timewarner -_-. It gets the job done I guess.

@quixoticjustin said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:

@dustinb3403 said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:

When closing tickets it would be good to either remove them from the view, or provide a top level status of "Closed".

There needs to be "Ticket Views" in the short term. Open Tickets, Closed Tickets, Resolved Tickets and other "status" views. And then another set of viewing items for "My Tickets, My Organization Tickets, My Team Tickets, All Tickets" and so forth.

Which is the filtering that I already spoke on.

@quixoticjustin said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:

@quixoticjeremy said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:

@scottalanmiller said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:

I added ticket 3 as related to ticket 1. In ticket 1, this shows up in the list like it is a sub-ticket. But it ticket 3, it does not show up at all. If 3 is a sub ticket of 1, this might make sense. But if they are just "related" it should show up the same on both sides, right?

So this begs the question of is this a functionality issue or a terminology issue. I've seen people describing what they want as both related or sub ticketing. I tend to lean towards sub ticketing and creating a tree of some kind rather than just related tickets. That's just me though. Even with the tree of some kind I would want to list parent though so that's something I do need to do

Related tickets doesn't have any obvious use. What does it mean that tickets are "related"? I think that that will just cause users to be confused and start relating tickets based on any factor, like similar issues or such. That might be interesting in some other way, but it seems like that needs a lot of planning.

Subtickets are the real thing, where a number of tickets are part of a larger "super ticket." The super ticket can't be closed until all sub tickets are closed. It's a ticket "collection" of sorts.

Thus my concept was correct, I simply mislabeled. Fine by me :).

@travisdh1 said in Non-IT News Thread:

@quixoticjustin said in Non-IT News Thread:

@quixoticjeremy said in Non-IT News Thread:

@mlnews said in Non-IT News Thread:

Lucid is a new all electric car that might give Tesla some actual competition... https://arstechnica.com/cars/2017/08/the-electric-lucid-air-hit-235mph-in-testing-but-will-it-see-production/

"software-limited top speed." ....hmmmmmm.....

Just a software governor. Those have been around for decades.

And been bypassed for just as long

Time to bypass on this thing. I'm not a car guy so this isn't something that I had done before. If they hit production there will be cars on the street capable of 234 mph if they get the fully outfitted version.

@quixoticjustin said in Non-IT News Thread:

@quixoticjeremy said in Non-IT News Thread:

@mlnews said in Non-IT News Thread:

Lucid is a new all electric car that might give Tesla some actual competition... https://arstechnica.com/cars/2017/08/the-electric-lucid-air-hit-235mph-in-testing-but-will-it-see-production/

"software-limited top speed." ....hmmmmmm.....

Just a software governor. Those have been around for decades.

I'm aware :). The proto for this hit 234 mph I believe.

@mlnews said in Non-IT News Thread:

Lucid is a new all electric car that might give Tesla some actual competition... https://arstechnica.com/cars/2017/08/the-electric-lucid-air-hit-235mph-in-testing-but-will-it-see-production/

"software-limited top speed." ....hmmmmmm.....

@mlnews said in Non-IT News Thread:

Lucid is a new all electric car that might give Tesla some actual competition... https://arstechnica.com/cars/2017/08/the-electric-lucid-air-hit-235mph-in-testing-but-will-it-see-production/

Now that is a sleek looking car. I'd be interested into looking into it if it hit production.

Despite being sick having a relatively good day. Perhaps it was the morning redbull that did it.

@stuartjordan said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:

@quixoticjeremy Thanks for confirming, I have signed up and I will take a look around.

Awesome, glad to hear! It's a fresh/very early project so we really do appreciate any input. Now really is the time to have your voice heard so that we can make this something that you'll want.

@dustinb3403 said in What Are You Doing Right Now:

@quixoticjeremy said in What Are You Doing Right Now:

@dustinb3403 said in What Are You Doing Right Now:

@quixoticjeremy said in What Are You Doing Right Now:

@jt1001001 said in What Are You Doing Right Now:

so here's a holy (insert explitive here). Been at my current job 15 years! That 1/3 of my life!

Wow, you are actually kind of an oddity. Last I checked (and something that I'm working on/learning) is that often times the best way to get raises/promotions is through changing companies. You must have found a good one!

Because it's way easier to ask for a lot of additional money when you're finding a new job. Only at a business that truly values you, will they "show you the money" or make a position for you. Allowing you to define the job etc.

Agreed. I just find that the amount of businesses that actually value their employees properly are few and far between.

I don't know if they don't value their employees. I just don't believe that they understand how to value an employee.

I agree, just for a different reason.

Wait, am I the one with a cynical/pessimistic point of view between the two of us? Really?

You could be right though. I could see that.

@dustinb3403 said in What Are You Doing Right Now:

@quixoticjeremy said in What Are You Doing Right Now:

@jt1001001 said in What Are You Doing Right Now:

so here's a holy (insert explitive here). Been at my current job 15 years! That 1/3 of my life!

Wow, you are actually kind of an oddity. Last I checked (and something that I'm working on/learning) is that often times the best way to get raises/promotions is through changing companies. You must have found a good one!

Because it's way easier to ask for a lot of additional money when you're finding a new job. Only at a business that truly values you, will they "show you the money" or make a position for you. Allowing you to define the job etc.

Agreed. I just find that the amount of businesses that actually value their employees properly are few and far between.

@jt1001001 said in What Are You Doing Right Now:

so here's a holy (insert explitive here). Been at my current job 15 years! That 1/3 of my life!

Wow, you are actually kind of an oddity. Last I checked (and something that I'm working on/learning) is that often times the best way to get raises/promotions is through changing companies. You must have found a good one!

@dustinb3403 said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:

The general idea behind the RTO/RPO is once a business has this, they can actively track their performance of being able to resolve problems within their objectives.

Might be overkill and a lot of processing for it. But they'd put in their general objectives in Minutes, Hours, Days etc and then assign a ticket to it that RTO/RPO and proceed to fix the issue.

Which makes perfect sense, but this definitely comes in down the line a bit in terms of priority compared to other functionality. Very useful but ultimately not as important as core helpdesk functionality to begin with.

@dustinb3403 said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:

Wooh that just gave me another idea. Of providing an RPO/RTO field that is internal to the department for tracking purposes so a department can track their overall performance and improve / adjust their BIA accordingly.

RTO/RPO: Printers can be down for 3 days as we have others
Actual recovery time: 20 minutes
Recommendation based on Ticket Average: Reduce RTO/RPO

Now that's a cool feature but likely going to come in down the road a ways.

@dustinb3403 said in Sodium release for helpdesk: related tickets, attachments, changed time management, etc.:

Providing the ability to assign a ticket to a team member is also a requirement. This way a manager can track who is completing what, and when someone was assigned to the ticket.

Even if by Email only, they are the owner of the ticket. Of course the ability to reassign a ticket has to be there as well.

Reassigning tickets is already do able. Assigning to a team is on the project list already.