Hi folks,
I'll be hiring in the UK. I have drawn up a rough job spec, can you see anything that should change here? The profile covers roughly what I am looking for and is quite broad, but I think is fair. What feedback would you give on this? Its not up on any database yet as its in draft form. This role is around a 60%/40% split towards support.
Role: IT Support/Entry Level Infrastructure
Reporting to the IT Lead EMEA/APAC you will have influence of our global environment. This role will provide you with a variety of tasks and challenges and combines a range of IT support work with IT/infrastructure project work. You will be able to balance responding to technical support requests with projects, and have the ability to work both independently and collaboratively with our global IT team.
Performance Objectives:
• Support of all business critical IT services
• Monitoring, maintaining and improving IT Infrastructure, network, security, storage, virtualized environments, servers, network devices & productivity tools
• Proactively identifying and dealing with performance and security issues
• Acting as a technical resource to fellow team members
• Maintenance of IT policies, reports and documentation
Qualifications:
• You are a self-starter
• You enjoy technical challenges
• You are keen to always roll up your sleeves and dig in, whilst having the ability to look at the bigger picture
• You can connect and engage with all levels of the organization
Education:
• Microsoft Certified Solutions Associate (MCSA) – an asset
• Bachelor's degree in Computer Science or equivalent education/IT experience in the computer science field
Competencies:
• Minimum eight (5) years’ experience within Information Technology
• Cloud based/hosted services environments (including infrastructure networks, hardware, software and telecommunications)
• Security relating to cloud based infrastructure, internal systems any hybrid infrastructures
• Support and troubleshoot SQL and Oracle servers
• Champion the adoption of Office 365 services as appropriate for our business
• Assist with the creation of policies around the proper use of Office 365 services and support
• Knowledge of Office 365 Teams/Groups/Video/Power BI
• Supporting Skype for Business and troubleshooting call quality issues
• Experience managing directory sync into Azure AD
• Strong virtualization experience using Hyper-V, Citrix XenApp and NetScaler
• SAN and NAS storage devices (with a variety of connection methods)
• Managing a variety of network switches, routers and Wi-Fi access points
• Cisco networking and Dell networking
Best,
Jim