@flaxking said in Slack? What is it?:
At it's core Slack is a chat app. Think Teams without video calls or SharePoint integration.
It's also kind of treated like a shared mailbox. I.e. a channel will get sent alerts, and that's how people get notified and can talk about it right at the alert.
"ChatOps" is kind of the next step here where with integrations and bots, you can trigger actions from right within Slack. A benefit of this is that the log of the action and the conversation surrounding it is all logged in the same place. Someone looking back at what was done could see the whole history of events (alert raised, talk that something should be done about it, and the action being done triggered and recorded right there)
I have never heard of Slack being the only interface for something except for internal tools. It makes the most sense to use it for integrations when you're already having conversations there, but maybe the benefits of having the action log and the ability for different people using the integration to leave notes in the chat could mean it could be worth it to use if there are not other tools that does the same thing.
Thank you. This answer is exactly the info I was hoping to hear. It looks like Slack will work great if we choose NOT to use another full service sms reminder provider.
For example, we are comparing what Slack can do for us with ClickSend, TextBetterInc, Text-Em-All, and SimpleTexting.