@scottalanmiller said in Meeting software - how do you handle it?:
Saying that it is your job to do the impossible simply means that they are not giving you a job description. No one's job is to actually do the impossible.
Rarely is it impossible; this whole topic is an example of how it is possible.
It's important to remember that "bosses" don't usually ask you to do the impossible, in fact they may not realize it when they say "fix it", that they are really saying "Do something, so I can do this thing, and get on with my day".
I'm sure Dashrender's boss was thinking "This is supposed to work, and I can't get it to work. I'll re-schedule this meeting and have Dashrender get me hooked up."
There was likely no thought about whether it was broke, or the vendor's fault, or Dash's fault, etc. She just wanted it working and she knew Dash would be able to do something to get her into that meeting.
And lookie here..... With this new info in his toolbox, Dash will show 5 minutes before the rescheduled meeting and get her online. Viola!
If there is one thing I have learned over the years, it's that you really need to decipher the true meaning behind a persons words when they ask for IT help. It's pretty rare that we get someone asking us to fix problem 'XYZ" when the problem actually is "XYZ". We usually have to ask several questions to find out what there real issue is.
So my point is, when she asked Dash fix it, she wasn't telling him it was broke, she was asking him to resolve her current dilemma.
If I told every person who expected us to "fix" it, that it's someone else's problem (when it really is; like in this topic) to deal with, and to call them, I would have lost my business decades ago.