CUCM does allow for an external recorder that could be situated on your network.

tell me please which software can do that,,,,, i will be very very appreciated

@alexntg said:

Could you post a screenshot please?

Ok, when the issue come again i will take a snapshot because this issue occurs only sometimes, and this actually what makes it more difficult,

@scottalanmiller said:

@IT-ADMIN said:

@scottalanmiller said:

@alexntg said:

@scottalanmiller said:

@IT-ADMIN said:

@scottalanmiller said:

The guy recommending 3CX on Spiceworks is a sales guy. 3CX isn't a "bad" product but it makes no sense for you. He is a 3CX reseller trying to promote what he sells. Which makes sense, but he doesn't sell anything that makes sense for you.

We sell 3CX hosting for people who require it but we don't recommend it because we know it just limits you - similar issues to what you are running into already with your current solution. It's crippled and/or expensive compared to high end enterprise options like Elastix.

yes, i got it,
but me unfortunatlly more limited with my current VOIP solution, at least 3CX provide recording option

No you don't understand. 3CX is not a good way to get the recording option. All he's really suggesting is that you move to hosted PBX. Which is a great idea. Just don't do it with 3CX. That's the wrong way to accomplish your goals.

The OP has a hosted PBX now, according to the initial post in this thread.

He doesn't though. It's a misuse of the term. He has hosted VoIP on a shared PBX. He doesn't have his own PBX or if he does he has no access to it.

In either case his service is horrible and probably way too expensive. There are two threads on this so not all information is here.

you are right, we have a hosted VOIP, and maybe it is shared with others,

That's where the issues come in. They probably can't enable that feature without causing problems in their shared environment.

i think so, they said to me that we don't provide recording for our customer, they tell me you can do that via third party software on your LAN,
but as far as i can see it is not possible to do that except via your VOIP server, otherwise you cannot

each cisco ip phone has it own extension and pstn number,
they give us a portion of the management via webconfigurator (VOSS)

the hosted UCM is connected with my switch via a pstn line (voice gateway in the middle)
they charge us for every cisco ip phone (we gave them the MAC address for each ip phone)

the ISP give us a pstn line, and a cisco voice gateway, the voice gateway connected with the POE switch, and the cisco ip phone connected with the switch, the switch does the DHCP for the ip phones, the pfSense does DHCP for computers
the switch has 2 VLANs

@scottalanmiller said:

@alexntg said:

@scottalanmiller said:

@IT-ADMIN said:

@scottalanmiller said:

The guy recommending 3CX on Spiceworks is a sales guy. 3CX isn't a "bad" product but it makes no sense for you. He is a 3CX reseller trying to promote what he sells. Which makes sense, but he doesn't sell anything that makes sense for you.

We sell 3CX hosting for people who require it but we don't recommend it because we know it just limits you - similar issues to what you are running into already with your current solution. It's crippled and/or expensive compared to high end enterprise options like Elastix.

yes, i got it,
but me unfortunatlly more limited with my current VOIP solution, at least 3CX provide recording option

No you don't understand. 3CX is not a good way to get the recording option. All he's really suggesting is that you move to hosted PBX. Which is a great idea. Just don't do it with 3CX. That's the wrong way to accomplish your goals.

The OP has a hosted PBX now, according to the initial post in this thread.

He doesn't though. It's a misuse of the term. He has hosted VoIP on a shared PBX. He doesn't have his own PBX or if he does he has no access to it.

In either case his service is horrible and probably way too expensive. There are two threads on this so not all information is here.

you are right, we have a hosted VOIP, and maybe it is shared with others,

@scottalanmiller said:

The guy recommending 3CX on Spiceworks is a sales guy. 3CX isn't a "bad" product but it makes no sense for you. He is a 3CX reseller trying to promote what he sells. Which makes sense, but he doesn't sell anything that makes sense for you.

We sell 3CX hosting for people who require it but we don't recommend it because we know it just limits you - similar issues to what you are running into already with your current solution. It's crippled and/or expensive compared to high end enterprise options like Elastix.

yes, i got it,
but me unfortunatlly more limited with my current VOIP solution, at least 3CX provide recording option

@alexntg said:

CUCM appears to be capable of recording calls:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/6_0_1/ccmfeat/cmfsgd601/fsmr.html

Do you have full management and configuration access to the CUCM?

No, unfortunatelly i don't have full control over it, they provide me only a portion of the management, a username and password in a webconfigurator to manage extensions and manage hung group and pickup group (basic task only), and themself they don't have the recording feather in their UCM (they claim )

hi everybody

i will tell you my setup first, i have 35 cisco ip phones connected to a hosted UCM,by our ISP, the ISP provide us with a voice gateway and a pstn line dedicated to voice only, we have a managed cisco switch, this switch has 2 VLANs, one for voice and one for data, each VLAN has it own gateway, the gateway of voice is the voice gateway and the gateway of DATA is pfsense, i want to be able to plug a third party server in the voice VLAN so that i can record all calls
i already contacted our ISP that host our UCM, but they tell me that they don't provide the recording service and i have to make my own solution to do that
any suggestion will be very appreciated

Hi everybody

recently i had a weird problem regarding some windows machines, when i click a sub-menu in any microsoft product (outlook, word, excel, windows OS itself) it appears as transparent, and i can see only a transparent rectangle, this happen sometimes,
for example if i click start menu --> all programs ---> Games ----> transparent rectangle
if i click outlook ---> any email ---> right click ----> transparent rectangle
........................

thanks in advance

i don't know why are you using Microsoft product for managing your VPN connection, me personally i have a site to site VPN connection using 2 pfSense boxes in each office, and everything work fine without issues, no need for authentication since the 2 offices connected 24/24, and even with dynamic ip, using dynDNS record

can't you change your current setup ???

yes off course, i learned many thing here in this forum, especially from Mr Scott

@Minion-Queen

glad to know that, i hope i can take benefit from your experience, nice to know you

have a good evening

don't you use windows IP PBX like 3CX

@scottalanmiller said:

@IT-ADMIN said:

@Minion-Queen said:

My team is all over here Scott, Katie, Fiya-Fly, Alex-ntg, Mike, Nick, and a few others.

waw, great, but from my knowledge, Mr Scott is working for NTG

Yes. We are all NTG.

great, so you are providing voip services to your customers in NY

@Minion-Queen said:

My team is all over here Scott, Katie, Fiya-Fly, Alex-ntg, Mike, Nick, and a few others.

waw, great, but from my knowledge, Mr Scott is working for NTG

you also Mr Scott, you work with them??

do you have it on premise, or hosted ???

@FiyaFly said:

@IT-ADMIN We've been using Elastix for a while, but we will be shifting over to freepbx soon.

why?? do you have any issue with it??