thank you so much, i have made what you told me and it work for me, i'm very appreciated

thank you for your post, i forget to tell you that i have disabled this policy before :
Computer policy > Policy > Windows Settings > Security Settings > Local Policies/Security Options > Devices: Prevent users from installing printer drivers = disabled
but unfortunately it didn't allow users to install a shared printer

As for your second proposed policy, i didn't find such policy under that : Computer policy > administrative templates > Printers

any thoughts ???

Hi IT guys
i want to allow limited users to add shared printer in the network, they have windows 7 (because i don't have problem with windows xp since they can add network printer without the need of administrator), when users add the network printer, they will be prompted with admin password,
i want to do that by using GPO, i know which policy that can do that (it is called : allow non-administrator to install drivers for these device setup classes) but this policy ask me which device class you want to allow (something like {54654-1545.............}), so the question here is how to know my printer device class so that i can add it to this policy

Or if someone know another way to do what i mentioned before please inform me,

thanks a lot

Ok, the Call recording is ready now, everything work just fine,
thank you all

@Dashrender thank you for sharing

@scottalanmiller do you mean by below = belong ???

finally it work for me, but i still need some help because i still have some issues, in the current stage i can record all calls (outgoing and incoming)

the issue is : the outgoing calls are fully recorded but the incoming calls are one way recorded (the internal part which is recorded) for example if someone call us from outside only the voice of the employee which is recorded and the voice of the customer is not recorded,

the solution i implemented is setting up SPAN port, i made all port as SPAN source port except one port as destination port, i install oreka software in a windows machine and plug it into the destination port, then oreka capture the RTP streaming, decode it into wav files,

any help will be appreciated

@Hubtech said:

I will, however, see if the desktop will connect to my iphone hotspot.

it is a good start to make sure that your desktop is ok, but i prefer to change totally the gateway, (if you can create a hotspot by using 4G for example not by your AP wifi), or the wifi of your neighbour

connect your laptop with another gateway, just to make sure that you don't have issue in your laptop, if you can access internet with your browser by using another gateway, be sure that you have issues in your router,,,,, ( maybe your router is blocking 80 & 443 port traffic )

you can ping 4.2.2.2 and also www.google.com but you can't access internet with your browser, this mean that you have a proxy server in your network that is not in transparent mode, you should configure your browser to use the proxy setting

please Mr Scott give me your feedback regarding that website

please check this website, it is about a software that can do the job, they mentioned both situation: local PBX and hosted PBX

http://www.miarec.com/knowledge/how-configure-port-mirroring-cisco-catalyst-2960-series#~hosted-pbx

i think there is some confusion here,
they are not calls inside of the office, they are calls coming from external PSTN network
let me explain, when someone call me from outside (PSTN network) the call hit the hosted IP PBX then forwarded to my voice gateway (the voice gateway connected to my switch) , the voice gateway port is configured to be a source SPAN port, which mean any traffic pass through this port will be sniffed by the recording server (destination SPAN port)


@scottalanmiller said:

@IT-ADMIN Interesting approach. Seems very complex but should work, I think. This doesn't handle calls made from outside of the office though.

No Mr Scott, on the contrary, this will handle only calls coming from outside of the office because the SPAN source port is the voip gateway, and all incoming call from outside PSTN network pass through this port which mean that the destination SPAN port (voice sniffer) will capture all traffic from this source port,
if i want to record calls within my LAN i should set all voice VLAN ports as SPAN ports,

this what i understand so far, if i'm wrong please correct me

@StrongBad said:

Did you come up with a solution to try?

yes, currently i'm trying a solution that i got from spicework
i have 2 vlan, voice vlan for ip phone, and vlan for computers, i will create a voice port on my switch and make this port a destination span port, and plug this port to a server running oreka recording software (open source)----- >http://oreka.sourceforge.net,
then i will create a source span port (in my case would be the voice gateway port), by doing so the oreka server would sniff all incoming and outgoing RTP traffic on the voice gateway port (only calls coming from external PSTN network will be recorded)
so far i didn't apply this (still busy), but i will inform you when i do so
best regard

@NetworkNerd said:

Maybe?
http://www.telrex.com/integrations/cisco-call-recording.php

Consider the cost to implement and manage in addition to your current PBX. Is the TCO justified?

please Sir, can you tell me how i can place this recording machine in my LAN, should it be placed in the voice VLAN?? should i made further configuration in the switch ???
and how this software can capture the voice ??

i have some gpo in my domain, but for a long time not recently

@david.wiese said:

i have to ask have you/user rebooted? When did this issue start? Did it start after you released updates? Have you updated the graphics drivers?

the issue start only recently, with some users (5 xp machine and 1 windows 7 machine),
No the issue didn't occur after any update, (no more update of xp)
No i didn't updated any graphic driver

what is weird is that the issue is spreading, in the first time i had only 2 users hiving this issue, after that 3 after 6, and i fear to get the whole domain affected by this issue,

this exactly what they tell me, having my own external recorder on my LAN, but which software i don't know ????