@wrx7m said in Ticketing Solutions for IT Department:
@quixoticjustin said in Ticketing Solutions for IT Department:
I know that it is very, very early in development and super rough right now, but have you looked at Sodium's SaaS helpdesk option? It is completely free and getting in early lets you be involved in helping to make sure that it has the kinds of features that you need for it to make sense for you.
I am interested in it but, like you said, it is still very early. I need something to use that is polished but also still going to be actively developed/improved.
At the risk of getting flamed, I still think Spiceworks is a good solution for the very small IT department. I don't know how their development is going to continue, so time will tell if it gets any more love and/or if they just stop being a company. For the ease of use, installation, and overall result, it's still a valid product in the right size company.
Conversely, you could go for ManageEngine's ticket system, which might be overkill for you and I don't know if there's a free edition. It is ITIL compliant, though, and has an agent for monitoring/inventory.
Trello has a ticket mode. https://blog.trello.com/easy-to-use-it-support-system