@pmoncho said in POTS line replacement:
@Dashrender said in POTS line replacement:
Of course that doesn't solve the sending issue. People just don't want to deal with scanning a document, then uploading to a service, then sending from that service, etc...
They want to walk to the machine choose from the address book and hit send.
Offices with an EMR are easier to transition as they can just print to PDF, open website to reply with attachment and done. Some of these PDFs are 50-80 pages too, so they actually save time and money (long distance) if the fax bombs out half way through.
yeah, this is a constant issue for us.
We have some people who have fully embraced the PDF print/upload solution. Then we have those who just push back against pretty much any change.
Our EMR has two ways to get a piece of paper into it.
a)
- scan document
- open patient chart
- upload file
- label file
b)
- open patient chart
- create label
- print label and place on document
- scan document
- upload document (automated process sorts document into desired location)
forgotten step - make sure document appears
There is actually yet another process
c)
- open patient chart
- create label
- print label and place on document
- fax document (automated process sorts document into desired location based on barcode)
forgotten step - make sure document appears
While the number of arguable steps is the same as the first option, it does have the added expense of the label.
If you need to make sure the document actually arrived - then you are absolutely spending more time on option C than option A.