@dafyre said in MSPs the New Hacker Target?:
@scottalanmiller said in MSPs the New Hacker Target?:
@coliver said in MSPs the New Hacker Target?:
@scottalanmiller said in MSPs the New Hacker Target?:
@dafyre said in MSPs the New Hacker Target?:
@Dashrender said in MSPs the New Hacker Target?:
@dafyre said in MSPs the New Hacker Target?:
@scottalanmiller said in MSPs the New Hacker Target?:
User individual user credentials whenever possible, not shared credentials.
It is so tempting, especially because customers often push for this, to has common credentials for tasks. But this means that leaking creds is easy and maintaining them is hard. Not to mention problems tracking their use. Have users log in as themselves, track them, make them maintain their own creds. Keep creds individualized whenever possible.
Both at the MSP and your clients. Each MSP Agent should have an account at the client, with maybe an emergency "if all else fails" shared account.
I'd like to think the client could maintain the emergency account - but I could see some companies where the MSP is the ENTIRE IT department, so there would be no one at the company, save maybe the owner/CEO who could have this - but would likely lose it, etc.
That's actually not a bad idea for the clients that can maintain one.
It's pretty common to do so. Problem is, the MSP also needs confidence that the account is not used without them knowing.
Need a break glass account.
That's what we are discussing, I thought, lol.
He means literally an envelope with a username & password sealed inside protected by a glass case?
I mean not literally... but pretty close. Offline user credentials that are stored in a safe location sealed away to ensure the business doesn't have access to them until a time comes where the need to break the seal.