IT Help Desk Specialist Needed - Oxnard, CA



  • Job Description: IT Help Desk Specialist

    Duties and Responsibilities:

    • Field all incoming help requests from end users via a variety of intakes (phone, email, etc.).
    • Install and configure computer hardware, operating systems and applications.
    • Proactively monitor and maintain computer systems and networks.
    • Troubleshoot hardware and software issues on desktops, laptops and mobile devices.
    • Document issues and maintain the internal knowledge base and other IT documentation.
    • Evaluate documented resolutions and analyze trends for ways to prevent future problems.
    • Create new user accounts and profiles.
    • Build and maintain Windows desktop images.
    • Follow best practices and SOP, as determined by management.
    • Assist in other projects and duties, as assigned.
    • Flexibility to occasionally work outside normal business hours.

    Soft Skills Required:

    • Enthusiastic self-starter with patience and a keen eye for detail.
    • Effective communicator, both verbally and in writing.
    • Efficient and logical troubleshooter.
    • Able to follow written and verbal instructions and perform tasks with minimal supervision.
    • Desire to learn new technologies and procedures.
    • Possess the ability to prioritize and manage multiple issues at one time.
    • Able to lift 50 pounds.
    • Aspire to do things correctly the first time.

    Knowledge Requirements:

    • Microsoft Windows 7/8.1
    • Microsoft Office 365/2013
    • Microsoft Active Directory
    • NTFS permissions
    • Basic TCP/IP Network connectivity troubleshooting
    • Network and local printer troubleshooting
    • Antivirus software/Virus detection and removal
    • DNS Concepts
    • Network Cabling
    • Desktop and laptop hardware
    • Mobile Devices (iOS and Android)

    Knowledge pluses:

    • ShoreTel IP phones
    • SpiceWorks
    • WDS/MDT

    Desired Educational Qualifications and Experience:

    • High School Diploma
    • Formal education in computer science or information systems or a related field and/or 2-3 years of experience working in a corporate IT environment.
    • CompTIA A+ and/or Network+
    • MCP


  • Oxnard, I have a friend who lives there.
    Good luck.



  • @Dashrender - Thaaaanks? (I am not sure what that means LOL)



  • I know nothing of the area.. I was simply saying I've heard of the area.. and.. I hope you find someone to fill your open spot soon.



  • Ahhh. Yeah, we are located in the north-east corner- right on the edge of the city limits. It is practically Camarillo (where I live).



  • where we can post our CVs please ??


  • Service Provider

    Probably just IM him.



  • +1 For not saying "fast paced team environment"


  • Service Provider

    @tonyshowoff said in IT Help Desk Specialist Needed - Oxnard, CA:

    +1 For not saying "fast paced team environment"

    Need someone to synergize the organization


Log in to reply
 

Looks like your connection to MangoLassi was lost, please wait while we try to reconnect.