FreePBX and Extensions



  • Just a quick question. I have my FreePBX dial my cell number as part of the extension list for some of the IVR options. If I don't have service (which at our house is common) my voicemail picks up after one right. What's the best way you've found to deal with that? Just a follow me? Or is there a better way?



  • @johnhooks said:

    Just a quick question. I have my FreePBX dial my cell number as part of the extension list for some of the IVR options. If I don't have service (which at our house is common) my voicemail picks up after one right. What's the best way you've found to deal with that? Just a follow me? Or is there a better way?

    Which voicemail picks up? The one on your cellphone or the one on your PBX?



  • @coliver said:

    @johnhooks said:

    Just a quick question. I have my FreePBX dial my cell number as part of the extension list for some of the IVR options. If I don't have service (which at our house is common) my voicemail picks up after one right. What's the best way you've found to deal with that? Just a follow me? Or is there a better way?

    Which voicemail picks up? The one on your cellphone or the one on your PBX?

    The one for my cell phone. Once the IVR dials the ring group, it will only ring once and then the cell phone voicemail picks up (when there is no cell service).



  • Ah, I see. What provider do you use for service? Some of them won't allow you to modify the ring times.



  • @coliver said:

    Ah, I see. What provider do you use for service? Some of them won't allow you to modify the ring times.

    For cell or SIP? I'm just using a google voice number for the SIP. For cell I have Straight Talk. Never had issues with cell service except for this area.



  • @johnhooks said:

    @coliver said:

    Ah, I see. What provider do you use for service? Some of them won't allow you to modify the ring times.

    For cell or SIP? I'm just using a google voice number for the SIP. For cell I have Straight Talk. Never had issues with cell service except for this area.

    For the cell.



  • @coliver said:

    @johnhooks said:

    @coliver said:

    Ah, I see. What provider do you use for service? Some of them won't allow you to modify the ring times.

    For cell or SIP? I'm just using a google voice number for the SIP. For cell I have Straight Talk. Never had issues with cell service except for this area.

    For the cell.

    Ah ok. I'll have to check and see if I can do that. If I can't, what's the best way to approach this? Just have it ring everything normally, and then if nothing answers do a follow me for the desk phone?



  • @johnhooks said:

    @coliver said:

    @johnhooks said:

    @coliver said:

    Ah, I see. What provider do you use for service? Some of them won't allow you to modify the ring times.

    For cell or SIP? I'm just using a google voice number for the SIP. For cell I have Straight Talk. Never had issues with cell service except for this area.

    For the cell.

    Ah ok. I'll have to check and see if I can do that. If I can't, what's the best way to approach this? Just have it ring everything normally, and then if nothing answers do a follow me for the desk phone?

    Doesn't that still have the same issue? It is going to forward calls to your cell's voicemail if you are out of signal.



  • @coliver said:

    @johnhooks said:

    @coliver said:

    @johnhooks said:

    @coliver said:

    Ah, I see. What provider do you use for service? Some of them won't allow you to modify the ring times.

    For cell or SIP? I'm just using a google voice number for the SIP. For cell I have Straight Talk. Never had issues with cell service except for this area.

    For the cell.

    Ah ok. I'll have to check and see if I can do that. If I can't, what's the best way to approach this? Just have it ring everything normally, and then if nothing answers do a follow me for the desk phone?

    Doesn't that still have the same issue? It is going to forward calls to your cell's voicemail if you are out of signal.

    It will, but if I'm home I'll at least have a chance to answer the phone. If they are all in the same ring group, the cell voicemail picks up after a half of a ring on the rest of the phones.



  • Unless I don't understand the follow me part. I thought I could set a follow me to ring if I don't answer on an extension.



  • @johnhooks said:

    Unless I don't understand the follow me part. I thought I could set a follow me to ring if I don't answer on an extension.

    I'm pretty sure that is how it works. I don't have access to a FreePBX server at the moment to test it though.



  • @coliver said:

    @johnhooks said:

    Unless I don't understand the follow me part. I thought I could set a follow me to ring if I don't answer on an extension.

    I'm pretty sure that is how it works. I don't have access to a FreePBX server at the moment to test it though.

    Ok I'll give it a shot, thanks.



  • @johnhooks said:

    @coliver said:

    @johnhooks said:

    Just a quick question. I have my FreePBX dial my cell number as part of the extension list for some of the IVR options. If I don't have service (which at our house is common) my voicemail picks up after one right. What's the best way you've found to deal with that? Just a follow me? Or is there a better way?

    Which voicemail picks up? The one on your cellphone or the one on your PBX?

    The one for my cell phone. Once the IVR dials the ring group, it will only ring once and then the cell phone voicemail picks up (when there is no cell service).

    With ring groups I always use, and recommend, the confirm calls option. The only slight annoyance is the fact you have to press 1 on your cell/home phone to answer the call. To me the benefit of retaining the caller ID and knowing it is an office call before accepting the call outweighs that.

    0_1456325702882_upload-1f1ca335-0508-4fcc-8139-af5cab4af8b6



  • @donaldlandru said:

    @johnhooks said:

    @coliver said:

    @johnhooks said:

    Just a quick question. I have my FreePBX dial my cell number as part of the extension list for some of the IVR options. If I don't have service (which at our house is common) my voicemail picks up after one right. What's the best way you've found to deal with that? Just a follow me? Or is there a better way?

    Which voicemail picks up? The one on your cellphone or the one on your PBX?

    The one for my cell phone. Once the IVR dials the ring group, it will only ring once and then the cell phone voicemail picks up (when there is no cell service).

    With ring groups I always use, and recommend, the confirm calls option. The only slight annoyance is the fact you have to press 1 on your cell/home phone to answer the call. To me the benefit of retaining the caller ID and knowing it is an office call before accepting the call outweighs that.

    0_1456325702882_upload-1f1ca335-0508-4fcc-8139-af5cab4af8b6

    Oh, that's a nice feature.



  • Actually it is a horrible feature, IMO. You are making the person calling you dial digits after already likely dialing something to get to you in the first place.



  • @JaredBusch said:

    Actually it is a horrible feature, IMO.

    Any more substance to that? We use this on 15+ ring groups dedicated to client support teams, everyone here likes it.



  • @donaldlandru said:

    @JaredBusch said:

    Actually it is a horrible feature, IMO.

    Any more substance to that? We use this on 15+ ring groups dedicated to client support teams, everyone here likes it.

    Sure they do, the question is... do the clients like it?

    Everyone loves spam filters, until customers can't reach you and you realize you were blocking too much. That your users like the feature shouldn't be a factor, right?



  • @JaredBusch said:

    Actually it is a horrible feature, IMO. You are making the person calling you dial digits after already likely dialing something to get to you in the first place.

    This is for the receiving end of the call if I did my research correctly. Press 1 to answer this call. I use it on my Google Voice number and love it.



  • @coliver said:

    @JaredBusch said:

    Actually it is a horrible feature, IMO. You are making the person calling you dial digits after already likely dialing something to get to you in the first place.

    This is for the receiving end of the call if I did my research correctly. Press 1 to answer this call. I use it on my Google Voice number and love it.

    I've never played with it. So it doesn't affect the callers, only the person being called?



  • I use follow me like this:

    0_1456326143986_upload-60794605-4cb5-419f-bb8a-dd509bbb4d08

    0_1456326180741_upload-4d6cc1c9-a4af-40c5-91c1-1bdd322e392e

    When when I need or want follow me i simply dial *21 to toggle it on.



  • @scottalanmiller said:

    @coliver said:

    @JaredBusch said:

    Actually it is a horrible feature, IMO. You are making the person calling you dial digits after already likely dialing something to get to you in the first place.

    This is for the receiving end of the call if I did my research correctly. Press 1 to answer this call. I use it on my Google Voice number and love it.

    I've never played with it. So it doesn't affect the callers, only the person being called?

    Right, only the person being called from what I have seen. It doesn't affect the caller.



  • @coliver said:

    @JaredBusch said:

    Actually it is a horrible feature, IMO. You are making the person calling you dial digits after already likely dialing something to get to you in the first place.

    This is for the receiving end of the call if I did my research correctly. Press 1 to answer this call. I use it on my Google Voice number and love it.

    This is correct. The sending party doesn't know the difference. They get to listen to music on hold while we try to get someone from their support team on the line. Our support personnel have to press 1



  • @donaldlandru said:

    @coliver said:

    @JaredBusch said:

    Actually it is a horrible feature, IMO. You are making the person calling you dial digits after already likely dialing something to get to you in the first place.

    This is for the receiving end of the call if I did my research correctly. Press 1 to answer this call. I use it on my Google Voice number and love it.

    This is correct. The sending party doesn't know the difference. They get to listen to music on hold while we try to get someone from their support team on the line. Our support personnel have to press 1

    Ok, I misread that description then.

    That makes it a solid feature.



  • @donaldlandru said:

    @JaredBusch said:

    Actually it is a horrible feature, IMO.

    Any more substance to that? We use this on 15+ ring groups dedicated to client support teams, everyone here likes it.

    I hit CTRL+Enter on accident and had to edit.



  • @scottalanmiller said:

    @donaldlandru said:

    @JaredBusch said:

    Actually it is a horrible feature, IMO.

    Any more substance to that? We use this on 15+ ring groups dedicated to client support teams, everyone here likes it.

    Sure they do, the question is... do the clients like it?

    Everyone loves spam filters, until customers can't reach you and you realize you were blocking too much. That your users like the feature shouldn't be a factor, right?

    that would depend - are they allowed not to answer when they see the CID at work? if yes, then this is just an extension of that.



  • @scottalanmiller said:

    @donaldlandru said:

    @JaredBusch said:

    Actually it is a horrible feature, IMO.

    Any more substance to that? We use this on 15+ ring groups dedicated to client support teams, everyone here likes it.

    Sure they do, the question is... do the clients like it?

    Everyone loves spam filters, until customers can't reach you and you realize you were blocking too much. That your users like the feature shouldn't be a factor, right?

    I guess I don't know how the client feels about it, that is for project managers to handle. Since these are primarily on-call situations (middle of the night calls). The previous solution was for the client to start calling cell phone numbers at random, I would think this is an improvement on all counts.



  • @donaldlandru said:

    @coliver said:

    @JaredBusch said:

    Actually it is a horrible feature, IMO. You are making the person calling you dial digits after already likely dialing something to get to you in the first place.

    This is for the receiving end of the call if I did my research correctly. Press 1 to answer this call. I use it on my Google Voice number and love it.

    This is correct. The sending party doesn't know the difference. They get to listen to music on hold while we try to get someone from their support team on the line. Our support personnel have to press 1

    Ah okay, not so bad then.



  • @JaredBusch said:

    I use follow me like this:

    0_1456326143986_upload-60794605-4cb5-419f-bb8a-dd509bbb4d08

    0_1456326180741_upload-4d6cc1c9-a4af-40c5-91c1-1bdd322e392e

    When when I need or want follow me i simply dial *21 to toggle it on.

    It is good to point out you can enable confirm calls here as well.



  • @donaldlandru said:

    It is good to point out you can enable confirm calls here as well.

    More specifically, and as was noted in the original screenshot with the tool tip, confirm calls is available on ringall and ringall-prim ring strategies. This includes the ringallv2 versions.



  • Thanks everyone!