Navigation

    ML
    • Register
    • Login
    • Search
    • Recent
    • Categories
    • Tags
    • Popular
    • Users
    • Groups

    Hosted PBX

    IT Discussion
    10
    123
    27952
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • A
      Alex Sage last edited by

      We are looking at getting a new onsite PBX, but I have started to think maybe it makes more since to use a Hosted PBX...

      What are the Pros and Cons? Anyone have a vendor they like for this?

      gjacobse JaredBusch 2 Replies Last reply Reply Quote 1
      • gjacobse
        gjacobse @Alex Sage last edited by

        @anonymous

        Honestly having had a client experience power issues this week due to weather (NINE reboots in one day) - I would say go hosted. As for hosts, RackSpace is a good choice.

        Item to note,.. the number of reboots had to do also with the recharge time.. the UPS would have been fine had it been able to recharge.. but as it only got an hour or so , it just wasn't enough.

        1 Reply Last reply Reply Quote 0
        • A
          Alex Sage last edited by

          A hybrid choice would be nice as well.....

          1 Reply Last reply Reply Quote 0
          • Minion Queen
            Minion Queen last edited by

            We actually have a few customers that use a Hosted as their Failover.

            A 1 Reply Last reply Reply Quote 0
            • A
              Alex Sage @Minion Queen last edited by

              @Minion-Queen What type of systems? Do you pay all the time, or only when your offline?

              scottalanmiller 1 Reply Last reply Reply Quote 1
              • Minion Queen
                Minion Queen last edited by

                Well the system is completely built out and always on if needed. That means you are updating it often to any changes in Patches and extensions etc. so it is fully synced with the on premise. So it is a constant fee...

                A 1 Reply Last reply Reply Quote 0
                • A
                  Alex Sage @Minion Queen last edited by

                  @Minion-Queen Got it.

                  1 Reply Last reply Reply Quote 0
                  • Dashrender
                    Dashrender last edited by

                    You can always just host it yourself, just at a remote site. using DO or any other cloud option out there.

                    A 1 Reply Last reply Reply Quote 1
                    • A
                      Alex Sage @Dashrender last edited by

                      @Dashrender said:

                      You can always just host it yourself, just at a remote site. using DO or any other cloud option out there.

                      DO doesn't have Custom ISO support :(

                      Dashrender 1 Reply Last reply Reply Quote 0
                      • Dashrender
                        Dashrender @Alex Sage last edited by

                        @anonymous said:

                        @Dashrender said:

                        You can always just host it yourself, just at a remote site. using DO or any other cloud option out there.

                        DO doesn't have Custom ISO support :(

                        Nope, so you'd have to setup FreePBX up the hardway - which I've done in about 3 hours.
                        but don't ask me to do it again - I'd spend 8+ hours looking up the documentation again.

                        A 1 Reply Last reply Reply Quote 0
                        • A
                          Alex Sage @Dashrender last edited by

                          @Dashrender No thanks. Already have a install running on vultr :)

                          Dashrender 1 Reply Last reply Reply Quote 0
                          • Dashrender
                            Dashrender @Alex Sage last edited by

                            @anonymous said:

                            @Dashrender No thanks. Already have a install running on vultr :)

                            lol, then you could be good to go.

                            1 Reply Last reply Reply Quote 0
                            • Each1teach1x27
                              Each1teach1x27 last edited by

                              I have the ability to help my clients setup both onsite and hosted and I can't remember the last time one of my clients wanted to implement a new premise based system versus Hosted. Hosted is by far the most popular way to go now days. I'm more than happy to make a few carrier recommendations but before I do I'll need a little more info:

                              1. How many users?
                              2. How many concurrent call paths will you need
                              3. Are there any call centers within your business?
                              4. Do you need a system that can integrate with any specific applications?
                              A 1 Reply Last reply Reply Quote 0
                              • A
                                Alex Sage @Each1teach1x27 last edited by

                                @Each1teach1x27

                                1. 50
                                2. 4 Tops.
                                3. No.
                                4. No.
                                Each1teach1x27 2 Replies Last reply Reply Quote 0
                                • Each1teach1x27
                                  Each1teach1x27 @Alex Sage last edited by Each1teach1x27

                                  @anonymous How important is Call quality and QoS? In other words are you ok with running Hosted VoIP over third party bandwidth or do you want the VoIP carrier to provide and manage the internet circuit as well?

                                  1 Reply Last reply Reply Quote 0
                                  • Each1teach1x27
                                    Each1teach1x27 @Alex Sage last edited by

                                    @anonymous FYI- Here some carriers I'd consider for Hosted PBX:

                                    1. Vonage Business
                                    2. Ring Central
                                    3. Digium
                                    4. Jive
                                    JaredBusch 1 Reply Last reply Reply Quote 0
                                    • Minion Queen
                                      Minion Queen last edited by

                                      There are so many options out there for your SIP provider as well that are cheaper than going with a full carrier for Hosted PBX. Keep with FreePBX it is an awesome system.

                                      Vitelity
                                      VoicePulse
                                      Voip.ms

                                      Each1teach1x27 2 Replies Last reply Reply Quote 0
                                      • Each1teach1x27
                                        Each1teach1x27 @Minion Queen last edited by

                                        @Minion-Queen It all depends on what the need is. If their phones are antiquated and failing then switching to a full hosted provider makes sense as they'll have access to the latest and greatest phone equipment as new hands sets release. Plus the provider will manage and maintain everything for you which is always nice. From what I've heard managing a premise based phone system is a HUGE pain in the a$$ for most IT professionals.

                                        1 Reply Last reply Reply Quote 0
                                        • Minion Queen
                                          Minion Queen last edited by

                                          Out of all the IT work we do managing the PBX's are about the easiest...

                                          gjacobse Mike Ralston 2 Replies Last reply Reply Quote 1
                                          • gjacobse
                                            gjacobse @Minion Queen last edited by

                                            @Minion-Queen said:

                                            Out of all the IT work we do managing the PBX's are about the easiest...

                                            Agreed- I came in knowing very little of accessing the PBX system. But just exploring the GUI a bit I was able to trace out how call routing id done, how to add new extension, Follow Me and setting up the IVR.

                                            1 Reply Last reply Reply Quote 0
                                            • First post
                                              Last post