Solved Fixing My Resume
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@thanksajdotcom said:
The most recent job I applied at, from my understanding, loved me but turned me down due to the several short jobs. So yeah, that's part of what I'm trying to fix.
That can certainly happen. Some will turn you down for having too long of jobs, too. The former is more common but both happen. It's not something that you can control. All you can control is putting the best spin or light on the situation as you can.
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Scott suggested posting the resume here (not posting my personal information and the formatting is a little screwed up):
TECHNICAL SKILLS
Operating Systems: Windows XP/Vista/7/8/8.1/10; Windows Server 2003/2008/2012; VMWare Virtual Infrastructure, vSphere, ESXi 5.0/5.1/5.5; CentOS 5/6; Ubuntu Linux; Mac OS X
Software: Microsoft Office 2003/2007/2010/2013; Adobe Acrobat X; Adobe Dreamweaver and Photoshop; Asterisk PBX; Unitrends; LogMeIn Central, Pro, Rescue; VNC Clients; Spiceworks; Cisco Webex; Various softphones including Zoiper, 3CX and X-Lite; Cisco AnyConnect Client; AutoTask Business Management; Bomgar Remote Support; Webroot Endpoint Protection; Sophos Endpoint Protection; Kaseya; Teamviewer; Citrix GoToMeeting;
Networking: Cisco switches/routers/firewalls; TCP/IP; Ethernet; IEEE 802.11a/b/g/n; VoIP; VPN with Pertino and Cisco ASA solutions; Crimp cables using T568B standard
ACCOMPLISHMENTS
• Had articles published on several notable websites, including VMware and Spiceworks, regarding experiences in IT purchasing and decision-making, career advisement, and product experiences
• Spoke at an international IT conference on methods for best building relationships between vendors and companies
• Setup own website running Wordpress on LAMP server as a virtual machine on ESXi 5.1; publish articles to help younger people in IT get going in their career
• Assisted with setup of 2,700 laptops for Tableau conference in Las Vegas, NV, including placing laptops, Kensington locks, mice, AC adapters and networking the computersEXPERIENCE
Resident Onsite Technician February 2015-September 2015
Staples Clay, NY
Provide onsite technical service to both consumers and businesses, in addition to sell all manner of technology items
• Provide technical support in-store as well as to customers on-site with matters ranging from new computer setups and training, to technical troubleshooting and networking
• Sell electronics but especially computers with a focus on upselling and adding attachments
• Act as a guide and trainer to newer associates in matters of technical troubleshooting and improving sales skillsManaged Services Specialist December 2014-January 2015
nDivision Carrollton TX
Provided support to customers for issues ranging from issues with workstations to server issues
• Supported end-users with issues on their workstations using remote support tools such as Kaseya and Teamviewer
• Troubleshot issues on the servers that include Microsoft Exchange and Active Directory issues
• Worked on projects for new clients that included setting up a new domain and deploying new machines while migrating away from an older, physical environment to a completely new virtual environment
• Supported clients with VMware and Hyper-V as well as both Windows and Mac computersNorth America Tier I GOLD Support September 2014-November 2014
Intel Security Plano TX
Provided support to enterprise customers on multiple McAfee Enterprise-Level Products
• Provided support for McAfee customers who used McAfee Vulnerability Manager and McAfee SIEM
• Troubleshot issues of all kinds from database issues to networking issues on McAfee products, in addition to collecting necessary logs and files for Tier II when a case needed to be escalatedTechnical Analyst I April 2014-June 2014
Centrada Solutions Irving TX
Provided technical support to a variety of hotels located across the country.
• Provided technical support to users experiencing issues with printing, Windows and special hotel-based software, such as Opera, Galaxy and Lightspeed
• Acted as liaison for customers with necessary vendors and facilitated service and repair of hardware and software issues
• Worked in a team environment to manage completing existing tickets that I have claimed while still meeting the required first response time on new tickets, per each client’s SLA
• Worked for a portion of each day by opening tickets and routing tickets that are submitted via email by correcting the priority and client information for the ticket ensuring tickets are seen by the appropriate team/people
• Acted as a frequent escalation point for my team lead due to demonstrated skill in areas of networking and printer support primarily; worked in resolving several issues where other techs were unable to resolve including the whole hotel being unable to print, having slow connection issues and losing trust to domain controllers due to improper DNS settings
• Helped resolve a common problem experienced by users by noticing the method being used and deployed by other technicians was incorrect and corrected; this lead to a revision in the method being used and helped to correct the recurring issue for many users
• Setup a new batch script to fix an old, broken one and helped move this through to production in addition to setting up logon batch scripts for users when the need aroseTechnical Support Specialist November 2012-March 2014
Niagara Technology Group Piffard, NY
Provided technical support and consultations to clients across the country.
• Provided technical support and day to day break/fix for various clients located across the country with varying environments while working as part of an international team
• Advised in the purchasing decisions of new equipment for the office such as replacement parts, printers and new computers after looking at needed features and functionality and assessing the best solution at the most cost-effective price
• Worked as part of a team to deploy new infrastructure to clients that include but are not limited to:
o Virtualized servers using VMware ESXi
o HP and Dell desktop replacements/upgrades
• Performed Unitrends remote configurations for clients as contracted by Unitrends and used Salesforce to track cases and manage account information
• As a Unitrends installer, I worked with helping clients learn and implement best-practice backup strategies as well as configure and troubleshoot the solution to backup Windows Server 2000/2003/2008/2012, Microsoft SQL Server 2005/2008/2012, Microsoft Exchange 2003/2007/2010/2013, AIX and Linux
• Consulted and deployed large-scale PBX systems for clients customized to fit their needs including determining necessary hardware purchases/resource provision requirements, projecting time estimates and assessing the most fitting solution; most often used Asterisk-based ElastixManaged and tracked tickets using Spiceworks and then Microsoft Dynamics CRM to ensure they were documented thoroughly and completed in a timely manner
• Managed and implemented Office365 internally and to clients including creating/removing accounts, resetting passwords, managing permissions and deploying Office to end-user machines
• Provided internal technical support for administrative staff including troubleshooting printer issues, configuring new computers with internally used software and troubleshooting VPN connectivity issues running on the Pertino VPNTech Supervisor/Onsite Technician July 2010-June 2013
Staples Clay, NY
Provided desktop support and sold technology items from printers and bluetooths to laptops and desktops.
• Provided support to users regarding all Windows issues including virus removals, hardware diagnostics, parts replacements, PC reformats and tune-ups
• Assisted customers in determining the best solution for them based on their needs in an honest and courteous manner in addition to upselling other items such as peripherals, software and services
• Was consistently the top salesman in the store both on a weekly basis up to yearly basis, even passing full-time coworkers while only working part-time
• After attaining position of Tech Supervisor, store had three best weeks for sales in the history of the store in regards to sales in the 15 years of the store being open at that location
• As the onsite technician, I provided services from a basic printer install up to setting up a print server for a business in addition to gaining additional work from seeking opportunities to upsell my services to customersIT Support Agent February 2012-September 2012
Ridgeway and Conger New Woodstock, NY
Provide technical support to 40 local users and 150 representatives across the country.
• Helped in the restructuring of the network and deployment of new Windows servers and workstations including a full domain controller changeover and network infrastructure upgrade/replacement
• Assisted in setting up new Active Directory environment with appropriate logon scripts, group policy objects, OUs, file permissions for users and printer-deployment
• Worked on testing and implementing network monitoring software with Nagios as well as additional monitoring with the addition of network inventory and helpdesk using Spiceworks
• Performed routine maintenance on user workstations including physical cleaning and performance enhancement
• Provide daily break/fix support for users including virus removals, printing issues and software troubleshooting as well as teach users best practices regarding email safety and how to save themselves time and effort through functions such as keyboard shortcuts
• Learned about compliance with FINRA in regards to email and website content, email archiving and required policies for users both remote and local
• Assisted in beginning a computer refresh to replace legacy Windows XP desktops/laptops of various brands with new HP Windows 7 desktops/laptops
• Assisted in diagramming and documenting the network infrastructure, both physical and logical, using tools like Spiceworks and Microsoft Visio 2010
• Was primary resource for helping develop a Standard Operating Procedure for various technical tasks and determining the standards to meet -
Remove Ethernet and wifi standards.
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I should add there are several jobs I didn't list on here because they overlap with other jobs.
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This feels way too long. You should be at one page. How many is this turning into?
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@scottalanmiller said:
This feels way too long. You should be at one page. How many is this turning into?
It's at 2.5 right now...
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Two would be absolutely the max. But one is better. Figure out how to shrink this. CUT CUT CUT. It's way too conversational about tiny things.
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@scottalanmiller said:
Two would be absolutely the max. But one is better. Figure out how to shrink this. CUT CUT CUT. It's way too conversational about tiny things.
I'm confused now. You're the one who always said 1 page/year...
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@thanksajdotcom said:
TECHNICAL SKILLS
Operating Systems: Windows XP - 10; Windows Server 2003 - 2012 R2; VMWare Virtual vSphere ESXi 5.x; CentOS; Ubuntu Linux; Mac OSX
Software: Microsoft Office 2003 - 2013; Adobe Acrobat, Dreamweaver and Photoshop; Asterisk; Unitrends; Spiceworks; Cisco AnyConnect Client; AutoTask; Bomgar, Webroot Endpoint Protection; Sophos Endpoint Protection; Kaseya; Teamviewer.
Networking: Cisco switches/routers/firewalls; TCP/IP; VoIP; VPN with Pertino and Cisco ASA; Cabling.
Look at this. Shortened and removed pointless entries. Quite a bit shorter, more likely for someone to see what they need rather than less likely.
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@thanksajdotcom said:
@scottalanmiller said:
Two would be absolutely the max. But one is better. Figure out how to shrink this. CUT CUT CUT. It's way too conversational about tiny things.
I'm confused now. You're the one who always said 1 page/year...
Exactly... one page per year of professional IT experience. How many years, total, do you have that are IT, not bench? Time at Staples, for example, is important to record but does not justify a resume expansion.
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If you add up your time at all of the IT positions, you have around two years. Given the issues with the work history and how it looks, don't err on the side of "it's more experience than it looks like so I get extra pages", err on the side of "keep it short and terse."
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@thanksajdotcom said:
IT Support Agent February 2012-September 2012
Ridgeway and Conger New Woodstock, NY
Provide technical support to 40 local users and 150 representatives across the country.
• Helped in the restructuring of the network and deployment of new Windows servers and workstations including a full domain controller changeover and network infrastructure upgrade/replacement
• Assisted in setting up new Active Directory environment with appropriate logon scripts, group policy objects, OUs, file permissions for users and printer-deployment
• Worked on testing and implementing network monitoring software with Nagios as well as additional monitoring with the addition of network inventory and helpdesk using Spiceworks
• Performed routine maintenance on user workstations including physical cleaning and performance enhancement
• Provide daily break/fix support for users including virus removals, printing issues and software troubleshooting as well as teach users best practices regarding email safety and how to save themselves time and effort through functions such as keyboard shortcuts
• Learned about compliance with FINRA in regards to email and website content, email archiving and required policies for users both remote and local
• Assisted in beginning a computer refresh to replace legacy Windows XP desktops/laptops of various brands with new HP Windows 7 desktops/laptops
• Assisted in diagramming and documenting the network infrastructure, both physical and logical, using tools like Spiceworks and Microsoft Visio 2010
• Was primary resource for helping develop a Standard Operating Procedure for various technical tasks and determining the standards to meetLet's look at just this one. This is the oldest one on the list and has nearly the most info. That's generally bad, it's long ago, it should be barely a mention. I know it is one of the longer entries, but we just don't care much about what you did 3.5 years ago at your first job. My first job exists only to pr
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IT Support Agent February 2012-September 2012
Ridgeway and Conger New Woodstock, NY
Windows desktop technical support for 190 user organization.- Assisted in setting up new Active Directory with logon scripts, GPOs, OUs, filesystem ACLs, and printer-deployment; restructuring of the network and deployment of Windows servers and workstations.
- Implemented Nagios and Spiceworks network monitoring and asset control.
- SOP Development, IT Documentation including diagramming.
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Much shorter, much more impressive, much more likely to actually get some attention.
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@scottalanmiller said:
@thanksajdotcom said:
@scottalanmiller said:
Two would be absolutely the max. But one is better. Figure out how to shrink this. CUT CUT CUT. It's way too conversational about tiny things.
I'm confused now. You're the one who always said 1 page/year...
Exactly... one page per year of professional IT experience. How many years, total, do you have that are IT, not bench? Time at Staples, for example, is important to record but does not justify a resume expansion.
Professional IT from Feb 2012 through about January 2015. Most various MSPs and the like.
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Tech Supervisor/Onsite Technician July 2010-June 2013
Staples Clay, NY
Desktop support and supervision. and sold technology items from printers and bluetooths to laptops and desktops.- Customer Windows desktop support services.
- Customer technology advisement.
- Both in store and on customer premises technology implementation services.
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Look at the bolded portion that I removed, read that and think about how bad it looks. Unless your goal is sales work, which is fine, you don't want to be talking about selling printers and bluetooth devices when you want a job in IT.
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@scottalanmiller said:
Look at the bolded portion that I removed, read that and think about how bad it looks. Unless your goal is sales work, which is fine, you don't want to be talking about selling printers and bluetooth devices when you want a job in IT.
I wouldn't mind a job in Sales in IT....I'd actually be really good at that!
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@scottalanmiller that being said, my objective IS IT and not necessarily sales.
