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    [SOLVED] Screenconnect - Stopped Working

    Scheduled Pinned Locked Moved IT Discussion
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    • scottalanmillerS
      scottalanmiller
      last edited by

      For those not familiar with Digital Ocean, they are UNIX only. So this means that ScreenConnect is on Linux and not on Windows.

      A 1 Reply Last reply Reply Quote 0
      • scottalanmillerS
        scottalanmiller
        last edited by

        What do the logs say?

        A 1 Reply Last reply Reply Quote 0
        • A
          Alex Sage @scottalanmiller
          last edited by

          @scottalanmiller said:

          For those not familiar with Digital Ocean, they are UNIX only. So this means that ScreenConnect is on Linux and not on Windows.

          CentOS7 in fact - @scottalanmiller Favorite 🙂

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          • A
            Alex Sage @scottalanmiller
            last edited by

            @scottalanmiller said:

            What do the logs say?

            Windows Admin, not a linux guy. How do I check the logs?

            scottalanmillerS 1 Reply Last reply Reply Quote 0
            • A
              Alex Sage
              last edited by Alex Sage

              Crap, can someone move this....

              scottalanmillerS 1 Reply Last reply Reply Quote 0
              • scottalanmillerS
                scottalanmiller @Alex Sage
                last edited by scottalanmiller

                @anonymous said:

                @scottalanmiller said:

                What do the logs say?

                Windows Admin, not a linux guy. How do I check the logs?

                Linux isn't an OS so we'd need to know which OS to know where the logs are. Each OS based on Linux is unique. Oh, it's CentOS 7, I see that now.

                1 Reply Last reply Reply Quote 0
                • scottalanmillerS
                  scottalanmiller @Alex Sage
                  last edited by

                  @anonymous said:

                  Crap, can someone move this....

                  Moved.

                  1 Reply Last reply Reply Quote 0
                  • scottalanmillerS
                    scottalanmiller
                    last edited by

                    CentOS logs are in /var/logs/messages

                    At least most logs are. /var/logs is the logging directory. Nearly everything goes into the "messages" catch all. But there are specific logs too for NginX, Apache (HTTPD), ScreenConnect, etc.

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                    • scottalanmillerS
                      scottalanmiller
                      last edited by

                      Do you know what time the SC app stopped working?

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                      • A
                        Alex Sage @scottalanmiller
                        last edited by

                        @scottalanmiller said:

                        the SC app stopped working?

                        Sometime over the weekend. I used it friday.

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                        • scottalanmillerS
                          scottalanmiller
                          last edited by

                          Oh boy, that's a big window for log scouring. I assume that there was no reboot during that time? Do you have sar collecting data? That might help to pinpoint when things changed.

                          A 2 Replies Last reply Reply Quote 0
                          • GregoryHallG
                            GregoryHall
                            last edited by

                            When I was running Screen Connect on Linux it would fail on occasion like this and I would just download the Tar file and reinstall over the top and it would usually get it going again.
                            https://www.screenconnect.com/Download

                            JaredBuschJ 1 Reply Last reply Reply Quote 0
                            • A
                              Alex Sage @scottalanmiller
                              last edited by

                              @scottalanmiller said:

                              Oh boy, that's a big window for log scouring. I assume that there was no reboot during that time? Do you have sar collecting data? That might help to pinpoint when things changed.

                              Darn it.... Forgot to turn on sar 😞

                              scottalanmillerS 1 Reply Last reply Reply Quote 0
                              • A
                                Alex Sage @scottalanmiller
                                last edited by

                                @scottalanmiller Rebooted Monday.

                                1 Reply Last reply Reply Quote 0
                                • scottalanmillerS
                                  scottalanmiller @Alex Sage
                                  last edited by

                                  @anonymous said:

                                  @scottalanmiller said:

                                  Oh boy, that's a big window for log scouring. I assume that there was no reboot during that time? Do you have sar collecting data? That might help to pinpoint when things changed.

                                  Darn it.... Forgot to turn on sar 😞

                                  yum -y install sysstat
                                  
                                  1 Reply Last reply Reply Quote 0
                                  • JaredBuschJ
                                    JaredBusch @GregoryHall
                                    last edited by

                                    @GregoryHall said:

                                    When I was running Screen Connect on Linux it would fail on occasion like this and I would just download the Tar file and reinstall over the top and it would usually get it going again.
                                    https://www.screenconnect.com/Download

                                    Define "on occasion" for me. I really want to get mine off the Windows box it is on and on a Linux based (likely CentOS 7) VM.

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                                    • A
                                      Alex Sage @JaredBusch
                                      last edited by Alex Sage

                                      @JaredBusch said:

                                      Define "on occasion" for me. I really want to get mine off the Windows box it is on and on a Linux based (likely CentOS 7) VM.

                                      Yes, please do! Also, do you recommend windows instead of linux? If so, Why?

                                      scottalanmillerS 1 Reply Last reply Reply Quote 0
                                      • scottalanmillerS
                                        scottalanmiller @Alex Sage
                                        last edited by

                                        @anonymous said:

                                        @JaredBusch said:

                                        Define "on occasion" for me. I really want to get mine off the Windows box it is on and on a Linux based (likely CentOS 7) VM.

                                        Yes, please do! Also, do you recommend windows instead of linux? If so, Why?

                                        Keep in mind he's a full time Windows engineer that doesn't use Linux. 🙂

                                        A JaredBuschJ 2 Replies Last reply Reply Quote 1
                                        • A
                                          Alex Sage @scottalanmiller
                                          last edited by

                                          @scottalanmiller said:

                                          Keep in mind he's a full time Windows engineer that doesn't use Linux. 🙂

                                          Sadly, for the most part I am too. Trying to break into linux but.....

                                          1 Reply Last reply Reply Quote 0
                                          • scottalanmillerS
                                            scottalanmiller
                                            last edited by

                                            Finding issues like this and pushing through to find answers is a great way to learn a lot about it quickly.

                                            A 1 Reply Last reply Reply Quote 0
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