HP Switch Troubleshooting
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What issue where they having? Why do they think it was an issue with the switch?
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@Lakshmana said:
The user said that there was a problem in the switch
Why are you letting the end users diagnose the problem. The end user should just describe the problem and you as the IT professional should decide where the problem is most likely happening (Tip: the OSI Model should help you narrow it down).
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@Lakshmana said:
How can I find the error at this switch?
Switch issues are easiest to initially spot while in production (but, not necessarily narrow down the issue). You can have a switch performing great testing it at your desk due to it have minimal load but put it in to the production network and come to a halt.
It could be hardware or configuration (either Physical cabling or Software config) that is causing the issue. The Diagnostics logs may not tell you anything about a configuration issue.
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@thecreativeone91
this is the image I saw in the switch console -
@thecreativeone91 said:
ou can have a switch performing
The switch is not in production.The switch came for servicing purpose
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@Lakshmana said:
@thecreativeone91
this is the image I saw in the switch consoleI don't see anything unusual that log is showing when you have logged in and out of the web interface mostly.
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@Lakshmana said:
@thecreativeone91 said:
ou can have a switch performing
The switch is not in production.The switch came for servicing purpose
But Why was it taken out of production for servicing? what was the issue?
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@thecreativeone91 How to see the error logs in this switch
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@Lakshmana said:
@thecreativeone91 How to see the error logs in this switch
There isn't going to be super detailed logs. A log is unlikely to tell you what is wrong with the switch. What issue was it having in the field and why was it brought in for servicing?
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@thecreativeone91 My manager also dont know the reason but he needs me to find the faulty reason as well as the fault at the switch.
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@Lakshmana said:
@thecreativeone91 My manager also dont know the reason but he needs me to find the faulty reason as well as the fault at the switch.
You can't really find an issue for something if you don't know where or how to look at it. You need to know what issue was going on to have the need to take out the switch.
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@thecreativeone91 I know and I have asked him about the issue but he is saying me to find the issue present with the switch.How it is possible to do?
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@Lakshmana said:
@thecreativeone91 I know and I have asked him about the issue but he is saying me to find the issue present with the switch.How it is possible to do?
You can't do what he has asked of you without the proper information about what happened.
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@thecreativeone91 Any tools available for the switch to be troubleshooted
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I'm with @thecreativeone91 on this one. What they've done is give you a switch, tell you to find the problem but given you no information about what issues it's experiencing. This is not a reasonable request, especially for this type of device.
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@Lakshmana said:
@thecreativeone91 Any tools available for the switch to be troubleshooted
You can run a self test by removing power to the switch and reapplying power, immediately push the reset button. You can the download the diagnostic file from the switch. If you Don't know what you're looking for it's not going to be much help. Nor will it fix bad configuration.
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@Lakshmana said:
@thecreativeone91 My manager also dont know the reason but he needs me to find the faulty reason as well as the fault at the switch.
Sadly this is once again your manager being an idiot. There is nothing wrong with the switch. The user didn't tell you what was wrong because nothing was wrong, most likely. You are being sent on a wild goose chase.
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@Lakshmana said:
@thecreativeone91 I know and I have asked him about the issue but he is saying me to find the issue present with the switch.How it is possible to do?
It very likely is not. Even if you find "something" wrong, what would you do? If the switch is broken, you need to replace it. That's the only action that there is for a broken switch.
Seriously, your manager is trying to discredit you.
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@Lakshmana said:
@thecreativeone91 Any tools available for the switch to be troubleshooted
There are two tools...
- The logs, which tell us that nothing is wrong.
- The user describing the problem. Which as they've described nothing wrong also suggests that nothing is wrong.
Basically the switch has passed the two standard diagnostics.
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If the issue is bad configuration then the switch is working and there is no way for you to know that something is "wrong" because nothing is wrong. Either your boss doesn't know what a switch is or he would know this OR he is intentionally sabotaging you. Those are the only two options that I see. It is very possible that both are true.
