ManageEngine: Ondemand - Dual Roles
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Well - I'm back to working on get things set up and running right with ME-OD.
@JaredBusch and I have spoken shortly on this already and I have a single email address with 2 aliases.
ServDesk@ is the main
- Support@
- Facilities@
Are aliases of of Service Desk and as he has explained and as I have read, you can do this to route tickets to the appropriate group.
However, it's not running like I think it should. I asked in the Help - Forum for ME-ODSD, and got a response, but it doesn't make sense.
Dual Roles](https://forums.manageengine.com/topic/business-rules-dual-roles)
Main Groups list
Information Technology:
I don't see how this is going to route to the technicians in the group.
