Helpdesk options / Ticketing system for non-IT purpose
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I work for a production&retail company that need some ticketing system to track requests from its internal users in 60 retail outlets and 4 production sites (maybe 10 departments in them)
Requests that we want to track first are requests for servicing & maintenace of different non-IT equipment (owens, refrigerators, air-conditioners etc.)So, all users would be non-IT people - and it is crucial that the system is easy to learn and use,
I saw this thread from 2020: https://mangolassi.it/topic/21061/helpdesk-options
Options I consider are:
- Zammad
- osTicket
- SpiceWorks HelpDesk
What are your recommendations and experience, especially for non-IT usage?
Thank you -
We are using Freshservice and have been for several years.
Very happy with it.In fact we've spread it to several other departments.
Propaganda page: https://www.freshworks.com/freshservice/features/
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Using FreshDesk here. Can't say that we love it, but it is definitely on the better side of things. We are on the free plan and it works fine. Lots of options and totally hosted for free.
If it is purely a single internal company, traditionally I've been most happy with Spiceworks. If you don't run up against their data configuration limits, it tends to be the best tech experience IMHO.
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We used to use osTicket. We love that it is free, open and self hosted. We felt the system felt slow and clunky.
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We use Zammad opensource. We use it for ICT and fascilities.
It works great. The only drawback is that upgrades are quite difficult to perform. -
@nadnerB said in Helpdesk options / Ticketing system for non-IT purpose:
We are using Freshservice and have been for several years.
Very happy with it.In fact we've spread it to several other departments.
Propaganda page: https://www.freshworks.com/freshservice/features/
Samsies!
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@Obsolesce you can also go with Zendesk as well. It is a solid ticketing system.
