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    SIP to PA System gateway just stopped audio.

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    • DashrenderD
      Dashrender
      last edited by

      I wonder if you have a NAT issue. Sonicwalls love SIP.

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      • JaredBuschJ
        JaredBusch @JasGot
        last edited by

        @JasGot said in SIP to PA System gateway just stopped audio.:

        And I've rebooted the cable mode and firewall.

        Did you reboot the Fanvil? Just sayin'...

        J 1 Reply Last reply Reply Quote 0
        • J
          JasGot @JaredBusch
          last edited by

          @JaredBusch said in SIP to PA System gateway just stopped audio.:

          Did you reboot the Fanvil? Just sayin'...

          Yes.... LOL

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          • JaredBuschJ
            JaredBusch @JasGot
            last edited by

            @JasGot said in SIP to PA System gateway just stopped audio.:

            I have two locations with PA Systems. Identical setups. One of them just stopped passing audio.

            Not passing audio tells us little.
            Is the device registered?

            If it is registered, pop sngrep on the command line and make a phone call to it.

            Look at what ports it is trying to set up for the audio channel.

            f32ccf47-5ab1-4dd7-9dd8-ae6d7e150f51-image.png

            J 2 Replies Last reply Reply Quote 0
            • J
              JasGot @JaredBusch
              last edited by

              @JaredBusch said in SIP to PA System gateway just stopped audio.:

              If it is registered, pop sngrep on the command line and make a phone call to it.

              No OS access. I'll have to get NTG involved. Standby......

              JaredBuschJ 1 Reply Last reply Reply Quote 0
              • J
                JasGot @JaredBusch
                last edited by

                @JaredBusch said in SIP to PA System gateway just stopped audio.:

                If it is registered, pop sngrep on the command line and make a phone call to it.

                This?

                a79bfc6f-c169-4d1b-bfa2-7eabdfa7c68e-image.png

                JaredBuschJ 1 Reply Last reply Reply Quote 0
                • JaredBuschJ
                  JaredBusch @JasGot
                  last edited by

                  @JasGot said in SIP to PA System gateway just stopped audio.:

                  Standby......

                  Obviously, this will be the result of a specific call, and RTP ports are randomly negotiated, but it will tell you what that call tried to do. So you can then look at your NAT and Firewall settings and see if something is weird.

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                  • JaredBuschJ
                    JaredBusch @JasGot
                    last edited by

                    @JasGot said in SIP to PA System gateway just stopped audio.:

                    @JaredBusch said in SIP to PA System gateway just stopped audio.:

                    If it is registered, pop sngrep on the command line and make a phone call to it.

                    This?

                    a79bfc6f-c169-4d1b-bfa2-7eabdfa7c68e-image.png

                    Yes. You obviously, cropped the IP info, but using that, look and make sure both side have the right things allowed. Assuming the PBX is hosted, then the side with your firewall is the one to validate.

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                    • J
                      JasGot
                      last edited by

                      I contacted the support staff at the host. I have to say, it never ceases to amaze me how good they are with this stuff.

                      They changed the NAT setting for the extension. I had no idea the setting was available because I have never setup a SIP device in VitalPBX before, only PJSIP. The NAT setting in question is not there for PJSIP.

                      This is the new setting on the Extension page for this extension:
                      f25d022d-3e23-4b82-9f03-d8b54383ab8a-image.png

                      I still don't know why it worked fine for a month and then suddenly stopped. I'll look in to that.

                      JaredBuschJ 1 Reply Last reply Reply Quote 1
                      • JaredBuschJ
                        JaredBusch @JasGot
                        last edited by

                        @JasGot said in SIP to PA System gateway just stopped audio.:

                        I have never setup a SIP device in VitalPBX before

                        Don't do this. In Asterisk land (what VitalPBX uses) SIP (meaning anything using the chan_sip driver) is dead.

                        chan_pjsip is still SIP, just a different driver on the server. It has zero to do with anything not on the server.

                        If the device or provider accept the SIP protocol (aka everything does if it is not Cisco), then server side, you can use chan_pjsip.

                        JaredBuschJ 1 Reply Last reply Reply Quote 1
                        • JaredBuschJ
                          JaredBusch @JaredBusch
                          last edited by

                          @JaredBusch said in SIP to PA System gateway just stopped audio.:

                          SIP (meaning anything using the chan_sip driver) is dead.

                          For reference: https://community.freepbx.org/t/asterisk-v20-rc1-is-released/85613
                          aef465fc-e7ca-44ae-8206-562eea10add8-image.png

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